Barbara Lenkey
Etobicoke
Summary
With a proven track record at Donut Hive - The Box Donut Canada, I excel in enhancing customer satisfaction and team performance. Leveraging strong work ethic and exceptional training skills, I've significantly improved service quality and efficiency. My expertise in customer service and records management drives operational excellence and team motivation, consistently exceeding employer expectations.
Overview
9
9
years of professional experience
Work History
Assistant Supervisor
Donut Hive - The Box Donut Canada
02.2019 - 09.2023
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Developed comprehensive training materials to ensure consistent performance among team members.
- Collaborated with colleagues to implement new strategies for enhancing customer experience across multiple touchpoints.
- Boosted overall efficiency by identifying areas of improvement within the department and implementing necessary changes.
- Created an efficient system for tracking customer inquiries, enabling quicker response times and improved service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Managed inventory of dining supplies to prevent shortages during service.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Cleaning Crew Supervisor
Ecosparkle Cleaning Service Company
08.2016 - 01.2019
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Developed customized cleaning schedules tailored to client needs, ensuring timely completion and customer satisfaction.
- Ensured timely completion of all cleaning tasks by effectively delegating responsibilities among team members and monitoring progress throughout the shift.
- Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
- Contributed to company growth by assisting management in hiring new employees based on skillset compatibility with current team dynamics.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Streamlined communication between team members and management, fostering a positive work environment conducive to productivity.
- Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
- Consistently exceeded client expectations by delivering exceptional service and maintaining a strong attention to detail.
- Addressed customer complaints promptly by investigating issues thoroughly and implementing corrective actions when necessary.
- Assisted in hiring process by interviewing potential candidates and selecting top performers.
- Increased employee performance through effective supervision and training.
- Completed schedules, shift reports, and other business documentation.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Trained and mentored new staff on cleaning and safety protocols.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
- Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
Waitress - Trainer
European Bar and Restaurant
02.2015 - 10.2018
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
- Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
- Increased overall restaurant performance through comprehensive staff training on menu items, upselling techniques, and company policies.
- Recognized for exemplary training skills by management, resulting in increased responsibilities and involvement in onboarding new employees.
- Delivered personalized attention to each trainee''s learning style during training sessions to optimize comprehension of material.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Monitored new server performance and offered continuous support throughout training period.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Checked guests' identification before serving alcoholic beverages.
Education
Trade Assistant Profession - Trade
Berzeviczy Gergely Secondary And Trade School
Hungary05-2015
High School Diploma -
Fay Andras Greek Catholics Economics School
Hungary06-2014
Skills
- Records management
- Task Prioritization
- Team motivation
- Training Others
- Team building
- Strong work ethic
- Sales techniques
- Quality control
- Customer service
Timeline
Assistant Supervisor
Donut Hive - The Box Donut Canada
02.2019 - 09.2023
Cleaning Crew Supervisor
Ecosparkle Cleaning Service Company
08.2016 - 01.2019
Waitress - Trainer
European Bar and Restaurant
02.2015 - 10.2018
Trade Assistant Profession - Trade
Berzeviczy Gergely Secondary And Trade School
High School Diploma -
Fay Andras Greek Catholics Economics School
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