barbara host
Dublin,Dublin
Summary
Results-driven Management professional with 6 years of experience in Trust & Safety operations, and Vendor Management in Tech/Social media industry.
Strategic planner and operational leader with strong background improving performance, productivity, efficiency and profitability of departmental and operations. Practised in providing assorted teams with support and resources to succeed.
Highly adept in planning, coordinating and executing successful production strategies. Track record of improving operational stability, efficiency and profitability. Strong collaborator with senior stakeholders, translating business requirements into solutions and achieving defined objectives.
Overview
13
13
years of professional experience
Work history
Associate Vendor Operations Manager
LinkedIn
Dublin, Ireland
07.2022 - Current
- Develop standards and guidelines for the Vendor
- Collaborate with OPS managers, Policy team, Product, QA, Training, RP and Engineering Team to help launch new workflows
- Manage interactions with the vendor team and ensure consistent performance by developing and enforcing business/operational structure and workflows.
- Collaborate with the Vendor Managers in monitoring the vendor to ensure compliance with standards and guidelines
- Deep dive on performance analysis, seek for improvement opportunities, set up realistic and stretching goals and KPI metrics, keep track and drive efficient actions in partnership with the vendor team.
- Monitor the vendor to ensure compliance with standards and guidelines.
- Drive and overview ongoing continuous vendor performance improvement initiatives and innovation experiments.
- Support and facilitate future vendor solution implementation in other teams/locations.
- Develop standards and guidelines for vendors.
- Foster an environment of collaboration and engagement with the vendor while importing LinkedIn culture and values to the team.
- Communicate status and vendor performance internally and externally.
- Support and facilitate vendor solution implementation in other teams and locations
Abuse and Content Enforcement Analyst
LinkedIn
Dublin
03.2021 - 07.2022
- Review content and resolve issues related to platform policy violations, spam,account takeover
- Manage internal escalations received for potential policy violations
- Identify problems and issues by performing research using the appropriate tools
- Communicate with internal partners
- Provide feedback to management regarding necessary changes and updates, including policies and technical issues
- Work with operational lead to support cross-functional groups to develop and enhance internal policies and tools
- Identify and escalate trends
- Mentor MSP new joiners
Customer Service Analyst
Citibank
Dublin
04.2019 - 03.2021
- Managed a portfolio of 20 high-profile clients
- Ensured queries were acknowledged, investigated, and resolved in a timely and professional manner and in line with departmental standards
- Reviewed and resolved problems by liaising with departments across the globe
- Developed and maintained excellent client contacts and supported by face-to-face client visits and calls
- Proactively informed clients about problems and provided regular updates to resolution of issues
Quality Analyst
Accenture
Dublin
07.2018 - 03.2019
- Maintained working knowledge of quality standards
- Provided suggestions to improve the process and workflows
- Identified opportunities that drove operational improvement; planned, and implemented new workflows.
- Dealt with FTE escalations
- Attended WBRs/MBRs
Senior Analyst/POC
Accenture
Dublin
01.2018 - 07.2018
- Supported other team members by answering questions
- Reported bugs and tooling concerns
- Prepared training material
- Delivered training to new joiners
- Assisted Lead with daily huddles
- Analysed various sources of information and data to highlight issues and risks
- Discovered root causes of problems and identified appropriate solutions
Customer Support Analyst
Accenture
Dublin
09.2017 - 01.2018
- Assisted users with their payment queries
- Evaluated, labelled, and identified patterns in suspicious activity in a fast and efficient way
- Escalated issues to other teams (Engineers, Finance, Compliance)
- Provided feedback on the market specific issues
Sales Consultant
Dermes Trichologycal Consulting SA
Lugano
07.2015 - 07.2017
- Managed client portfolio according to the company business rules
- Acquisition of new clients
- Built long term relationships with new and existing clients
- Met and exceeded monthly sales targets
- Managed sales strategy for company head office
- Increased revenue through upselling and consistent contract renewals
- Exceeded retention and upsell targets through concerted customer engagement
- Proactively contacted prospective customers to increase sales
Shop Supervisor
Carrolls Irish Gifts
Dublin
08.2013 - 04.2014
- Handled store opening and closing procedures with exceptional attention to detail for optimal safety.
- Utilised excellent visual merchandising and window display coordination skills to drive foot traffic.
- Motivated staff to consistently achieve sales targets
- Coached and mentored junior retail staff to improve quality and productivity standards.
- Resolved complaints to achieve full customer satisfaction.
- Redesigned store layouts to improve customer flow, maximising footfall opportunities.
- Managed stock levels to maximise sales opportunities.
- Engaged with suppliers to facilitate smooth delivery schedules.
Shop Assistant
Carrolls Irish Gifts
01.2011 - 07.2013
- Explained information about quality, value, and style of products to influence customer buying decisions
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers
- Improved customer retention by delivering tailored and genuine service
- Addressed customer enquiries and concerns, facilitating decision-making and minimising hesitation
- Educated customers on product and service offerings, engaging in special offers and promotions to increase sales
- Resolved customer complaints and process issues with proactive problem-solving skills
- Prepared products for sales floor, and presenting items immaculately for appealing displays
- Communicated customer feedback to management team to drive process improvements
Education
Master of Science - Marine Biology
University of Pisa
Bachelor of Science - Biology
University of Florence
Skills
- Advanced problem solving
- Leadership
- Solutions development
- High-pressure environments
- Profit and loss analysis
- Multi-site operations
- Mergers and acquisitions knowledge
- Productivity improvement specialist
- Communication improvements
- Policies and procedures implementation
- Multi-tasking
- Project Management
- Relationship building
- Critical thinking
- Excellent communication
- Results-orientated
- Sales expertise
Languages
English
Fluent
Timeline
Associate Vendor Operations Manager
LinkedIn
07.2022 - Current
Abuse and Content Enforcement Analyst
LinkedIn
03.2021 - 07.2022
Customer Service Analyst
Citibank
04.2019 - 03.2021
Quality Analyst
Accenture
07.2018 - 03.2019
Senior Analyst/POC
Accenture
01.2018 - 07.2018
Customer Support Analyst
Accenture
09.2017 - 01.2018
Sales Consultant
Dermes Trichologycal Consulting SA
07.2015 - 07.2017
Shop Supervisor
Carrolls Irish Gifts
08.2013 - 04.2014
Shop Assistant
Carrolls Irish Gifts
01.2011 - 07.2013
Master of Science - Marine Biology
University of Pisa
Bachelor of Science - Biology
University of Florence
Similar Profiles
Akash KauraAkash Kaura
Staff Data Scientist, Economic Graph at LinkedInStaff Data Scientist, Economic Graph at LinkedIn
Dan MartinDan Martin
Senior Technical Services Manager at LinkedInSenior Technical Services Manager at LinkedIn
Nick Prince BNick Prince B
Trust & Safety Analyst at LinkedInTrust & Safety Analyst at LinkedIn
Temirlan MirzanovTemirlan Mirzanov
Freelance at LinkedInFreelance at LinkedIn
Bianca ClopotaruBianca Clopotaru
Optical assistant/Trainee Dispensing optician at Specsavers OpticiansOptical assistant/Trainee Dispensing optician at Specsavers Opticians