Summary
Overview
Work history
Education
Skills
Affiliations
Languages
Timeline
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Barbara Golas

Rathnew Co.Wicklow,Ireland

Summary

Experienced professional with a strong background in performance monitoring and merchandising expertise. Demonstrates exceptional customer service skills and a proven ability to enhance operational efficiency. Committed to driving business success through strategic planning and effective team management.

Looking forward to make more impact in natural environment and community.

Overview

20
20
years of professional experience
2002
2002
years of post-secondary education

Work history

Store manager

Lidl Ireland
South Dublin County, Ireland
10.2022 - Current
  • Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
  • Managed staff rosters, ensuring adequate coverage during peak times.
  • Resolved customer complaints effectively, protecting the store's image and consumer relationships.
  • Coached underperforming employees improving their job performance significantly.
  • Monitored inventory levels consistently to avoid stock shortages or overages.
  • Implemented promotional displays to increase product visibility and sales.

Deputy Store Manager

Lidl Ireland
South Dublin County
03.2019 - 10.2022
  • Managed shift schedules efficiently, ensuring smooth daily operations even during peak hours.
  • Enhanced customer satisfaction with attention to detail and prompt resolution of complaints.
  • Handled cash desk operations diligently ensuring no discrepancies at end of day tally.
  • Streamlined workflow processes for enhanced operational efficiency.
  • Established strong supplier relationships to ensure consistent stock availability.

Customer Assistant (Anchor)

Lidl Ireland
South County Dublin
11.2006 - 03.2019
  • Advised customers on availability, pricing and location of products.
  • Listened actively to offer accurate information and best solution to their needs.
  • Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
  • Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
  • Maintained sales floor stock levels through consistent monitoring and regular replenishments.
  • Provided excellent customer service to ensure repeat business.

Inspector in the Management of EU Fund Office

Pomeranian Voivodeship in Gdansk
Gdansk, Poland
03.2005 - 09.2006
  • Enhanced company reputation with thorough and professional inspection services.
  • Delivered high-quality service to clients through consistent attention detail during inspections.
  • Provided detailed reports of findings, contributing to proper follow-up actions.
  • Drove improvements in site health and safety by carrying out regular inspections.

Education

Environmental Engineering

University of Zielona Gora
Poland

Skills

  • Staff rota arrangement
  • Profit and loss understanding
  • Performance monitoring
  • Merchandising expertise
  • Customer Service


Affiliations

  • Leader in 4th Wicklow Port of Sea Scouts

Languages

Polish
Native
English
Upper intermediate

Timeline

Store manager

Lidl Ireland
10.2022 - Current

Deputy Store Manager

Lidl Ireland
03.2019 - 10.2022

Customer Assistant (Anchor)

Lidl Ireland
11.2006 - 03.2019

Inspector in the Management of EU Fund Office

Pomeranian Voivodeship in Gdansk
03.2005 - 09.2006

Environmental Engineering

University of Zielona Gora

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Barbara Golas