Barbara Golas
Rathnew Co.Wicklow,Ireland
Summary
Experienced professional with a strong background in performance monitoring and merchandising expertise. Demonstrates exceptional customer service skills and a proven ability to enhance operational efficiency. Committed to driving business success through strategic planning and effective team management.
Looking forward to make more impact in natural environment and community.
Overview
20
20
years of professional experience
2002
2002
years of post-secondary education
Work history
Store manager
Lidl Ireland
South Dublin County, Ireland
2022.10 - Current
- Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Coached underperforming employees improving their job performance significantly.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Implemented promotional displays to increase product visibility and sales.
Deputy Store Manager
Lidl Ireland
South Dublin County
2019.03 - 2022.10
- Managed shift schedules efficiently, ensuring smooth daily operations even during peak hours.
- Enhanced customer satisfaction with attention to detail and prompt resolution of complaints.
- Handled cash desk operations diligently ensuring no discrepancies at end of day tally.
- Streamlined workflow processes for enhanced operational efficiency.
- Established strong supplier relationships to ensure consistent stock availability.
Customer Assistant (Anchor)
Lidl Ireland
South County Dublin
2006.11 - 2019.03
- Advised customers on availability, pricing and location of products.
- Listened actively to offer accurate information and best solution to their needs.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
- Provided excellent customer service to ensure repeat business.
Inspector in the Management of EU Fund Office
Pomeranian Voivodeship in Gdansk
Gdansk, Poland
2005.03 - 2006.09
- Enhanced company reputation with thorough and professional inspection services.
- Delivered high-quality service to clients through consistent attention detail during inspections.
- Provided detailed reports of findings, contributing to proper follow-up actions.
- Drove improvements in site health and safety by carrying out regular inspections.
Education
Environmental Engineering
University of Zielona Gora
PolandSkills
- Staff rota arrangement
- Profit and loss understanding
- Performance monitoring
- Merchandising expertise
- Customer Service
Affiliations
- Leader in 4th Wicklow Port of Sea Scouts
Languages
Polish
Native
English
Upper intermediate
Timeline
Store manager
Lidl Ireland
2022.10 - Current
Deputy Store Manager
Lidl Ireland
2019.03 - 2022.10
Customer Assistant (Anchor)
Lidl Ireland
2006.11 - 2019.03
Inspector in the Management of EU Fund Office
Pomeranian Voivodeship in Gdansk
2005.03 - 2006.09
Environmental Engineering
University of Zielona Gora