Barbara Fitzgerald

Daily duties include screening all referrals that came in through the Portal, from An Garda Síochána and Professionals, following up with acknowledgement letters and finishing off referrals by uploading all relevant information to correct files

• Processing Garda Notifications
• Provided comprehensive administrative support to Multidisciplinary Teams
• Processing Adoption or Freedom of Information queries
• Maintained accurate filing systems (electronic/paper) in line with data protection protocols.
• Ordering and returning Iron Mountain files
• Handling Sensitive information in compliance with GDPR and Tusla's data protection policies.
• Reception duties, handled inbound calls, directing enquiries professionally and sensitively in a timely manner.
• Maintained and updated client information, ensuring compliance with confidentiality policies.
• Franking and managing post, processed incoming and outgoing correspondence ensuring timely response to all inquiries.
• Preparing files to be viewed by GALS/ Court
• Printing and scanning files for Social Workers

• Organised medical records for future clinics by inputting and scanning files.
• Ensured accuracy of Medical Record Number (MRN) and patient names for efficient file retrieval.
• Assisted in operations of urgent care centre, facilitating patient registration and clinic processes.
• Supported switchboard operations.
• Collaborated with ward clerk to verify patient details against printed records, maintaining high standards.
• Prepared necessary paperwork for weekend shifts to ensure operational readiness at all stations.
• Greeted patients in X-Ray Department, confirming appointment details and directing them to waiting areas.

• Assisted receptionist with phone calls and message recording.
• Coordinated visitor access, ensuring completion of sign-in books per GDPR requirements.
• Closed logbooks and correspondence after each visitor to safeguard personal data.
• Supported payroll processing and order management, including invoices.
• Scanned and filed documents related to orders and invoices.
• Adhered to Health and Safety Regulations throughout placement.

• Managed customer service operations, ensuring high-quality patient care.
• Oversaw diary management, appointments, and email correspondence.
• Handled phone queries, logged voicemails, and scheduled appointments.
• Triaged emergency patients to prioritise urgent care needs.
• Maintained accurate file management in compliance with GDPR regulations.
• Reviewed medical card forms and coordinated with relevant organisations on issues.
• Resolved customer complaints and facilitated effective communication for problem resolution.
• Collaborated with Optical and Audiologist management to optimise clinic scheduling.

• Oversaw daily operations of a busy supermarket, ensuring efficient workflow.
• Conducted stock-taking to maintain accurate inventory levels.
• Managed stock ordering and coordinated timely deliveries.
• Cash management.
• Filed invoices to streamline financial records.
• Delivered exceptional customer service to enhance shopping experience.
• Served as key holder, maintaining security and shop protocols.

• Purchasing orders for each department using a new system called Sales Based Ordering
• Stock transfers to other stores and warehouses
• Forecasting supply and demand as per busy seasons
• Tracking inbound and outbound orders to prevent overstocking and out of stock
• Daily product counts and daily unknown loss investigations
• Inputting data daily and working with management to make sure that customer requests were always in place, and that daily emails and print offs were adhered to
• Managing stock loss