Barbara Craig

• Answered phones and took messages or routed calls to correct people.
• Scrutinised process bottlenecks to identify potential areas for increased efficiency.
• Maintained, calibrated and set-up equipment to prepare for staff use
• Implemented and managed website intranet and internet updates for optimum performance and functionality.
• Provided ad-hoc support - compiled and analysed website usage
• Implemented a social media strategy plan for all social media channels for College Units
• Delivered exceptional customer service across email and social media.
• Did e-procurement work - purchasing and receipting - sourced and verified quotations from suppliers before initiating purchase processes.
• Maintained strong working relationships with suppliers and vendors
• to obtain favourable contract terms.
• Authored, updated, managed and maintained the School website, Facebook page, YouTube channel, Google+, Instagram channel to help brand the school department more,embedded and integrated all their social media into the School website
• Created a YouTube channel for an Emeritus retired professor and Nobel Prize winner
• Researched and purchased specialized equipment and materials for company use.
• Provide ad-hoc IT support from time to time to colleagues where necessary.
• Successfully implemented, designed and produced the entire School website (twice) in CMS within four months and with ongoing development. The second School website work has been made responsive.
• Booked meetings and refreshments.
• Made School videos for promotional purposes.

Dublin, Ireland

• I.T. Technical Transaction Specialist – Order Management – processing orders/invoices using
  MSE, VOICE, OPS, XAL, C/CAPS, NAVISION, AXAPTA and MBS systems.
• Administered online orders and regularly resolved client's tech support issues.
• I have post-sales experience. I have strong Axapta experience in report writing, from processing orders/invoices daily through a billing engine known as NBE.
• I had to cross-check all transactions in the NBE billing engine to ensure that all customer orders were being invoiced the correct amount.
• I have a good understanding of Microsoft’s classic products and how they facilitate an ERP business based solution. I am also MBS (Microsoft Business Solutions) certified and have been cross-trained on their various platforms.
• Researched market conditions to understand impacts on organisational objectives.
• Verified maintenance of adequate audit trail through frequen CRM system inputs. Used Deployed C/CAPS in MS-DOS.
• Enforced SOX compliance across high-volume controls environment.
• Oversaw financial modeling requirements to support client billing processes.
• Supported internal teams in delivering actionable insights on financial performance and improvement opportunities.
• Defined and implemented policies and designed training materials to bolster compliance mastery.