Bandugula Sathvik Solomon
Ongar
Summary
To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills. Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. Resourceful Service Desk Analyst known for high productivity and efficient task completion. Skilled in troubleshooting, ITIL frameworks, and incident management, with strong abilities in customer service, problem-solving, and communication. Excel at understanding user needs and delivering effective solutions to improve system usability and performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
ASSOCIATE SERVICE DESK ANALYST
NTT DATA SOLUTIONS
Dublin
03.2021 - 09.2023
- Company Overview: Nippon Telecom & Telegraph
- We work for our Internal Employees all over the world
- We work on Incidents in our daily life (Service Now Portal), Identify and diagnose issues and problems of our customers
- Configuration & Troubleshooting of VPN issues (Global VPN’s)
- Supporting users with issues related to Active Directory Management
- (Password reset, Addition and Deletion of User from a Distribution list, Creation of Distribution list)
- Troubleshooting Outlook and Teams issues
- Supporting the users in OKTA reset and configuration
- Reset and Configuration of SSO
- Installation and troubleshooting support of MDM
- Wi-Fi/Drivers update support and basic Laptop Troubleshooting
- Offboarding Employees
- Adjustments made in Exchange admin center
- (Granting access to user mailbox, Addition & Deletion of user from SMB)
- Categorize and record reported queries and provide solutions, we Monitor issues from start to resolution
- IT Support relating to technical issues involving Microsoft’s core business applications
- Remote access solution implementation and support: WAN and LAN connectivity etc
- Communication with customers as required keeping them informed of incident progress, notifying them of impending changes or agreed outages
- Perform related duties as assigned by supervisor
- Maintain compliance with all company policies and procedures
- Creation of S-Users
- ITP password resets for users
- Providing support in Adonis and QM login issues
- Nippon Telecom & Telegraph
MBA - Sales Executive
Living Lounge Furniture
03.2020 - 03.2020
- Company Overview: Furniture Manufacturing Unit
- I served as a Sales Executive for the company, contributing to business development and client acquisition
- My responsibilities included generating sales leads, negotiating contracts, and ensuring customer satisfaction
- Through strategic initiatives, I successfully promoted the company's products, resulting in increased sales and market presence
- My role involved collaboration with internal teams to meet sales targets and enhance overall company performance
- Furniture Manufacturing Unit
Education
Master of Science - Business Analytics
Maynooth University
Dublin, Ireland03-2025
MBA - Finance, HR And Marketing
Loyola Academy Degree & PG College
Hyderabad, India04-2020
Bachelor of Science - Computers
Loyola Academy Degree & PG Coolege
Hyderabad, India04-2018
High School Diploma -
Sri Chaitanya Jr College
Ireland04-2015
10th -
Bhashyam Public School
Hyderabad, India04-2013
Skills
- Communication Skills
- Adaptability
- Customer Service
- Decision Making
- Teamwork
- MS Office
- Excel
- ServiceNow
- Active Directory
- Exchange Admin Center
Accomplishments
- Reliance tournament - winners (2019-2020)
- Sakshi tournament - winners (2018-2019)
- Osmani university inter college tournament winner - 2 years (2018-2019)
- CSI inter-church tournament winners (2019-2020)
Certification
ITIL Foundation Certificate in IT Service Management (Level-4)
Physical Activities
- Sports (Football player)
- Pet care
- Music
Personal Information
- Date of Birth: 05/31/98
- Gender: Male
- Nationality: Indian
Internship
Living Lounge Furniture (MBA - Sales Executive), 03/01/20 - 03/23/20, It was a Furniture Manufacturing Unit and I served as a Sales Executive for the company, contributing to business development and client acquisition. My responsibilities included generating sales leads, negotiating contracts, and ensuring customer satisfaction. Through strategic initiatives, I successfully promoted the company's products, resulting in increased sales and market presence. My role involved collaboration with internal teams to meet sales targets and enhance overall company performance.
Disclaimer
I hereby declare that the information provided above is true to the best of my knowledge.
Timeline
ASSOCIATE SERVICE DESK ANALYST
NTT DATA SOLUTIONS
03.2021 - 09.2023
MBA - Sales Executive
Living Lounge Furniture
03.2020 - 03.2020
Master of Science - Business Analytics
Maynooth University
MBA - Finance, HR And Marketing
Loyola Academy Degree & PG College
Bachelor of Science - Computers
Loyola Academy Degree & PG Coolege
High School Diploma -
Sri Chaitanya Jr College
10th -
Bhashyam Public School
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