Summary
Overview
Work history
Education
Skills
Timeline
Additional Information
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Balaji Brahmachari

Walkinstown,Ireland

Summary

Dedicated professional with a strong foundation in customer service and support, adept at managing inventory and ensuring workplace cleanliness. Proficient in Microsoft Office and skilled in cash handling, order processing, and query escalation management. Demonstrates exceptional communication skills, conflict resolution abilities, and multitasking efficiency. Committed to delivering customer-focused service while leveraging technical proficiency and troubleshooting expertise to enhance operational efficiency.

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Work history

Food and Beverage Assistant

Spice Guru Rathgar
Dublin, Leinster
05.2025 - Current
  • Maintained clean and organised workspace, contributing to 20% faster service turnaround during peak hours.
  • Effectively prioritised high-impact tasks during busy periods, ensuring consistent customer wait times under 5 minutes.
  • Monitored and updated stock levels daily, reducing inventory shortages by 25%.
  • Maintained hygiene and HACCP standards, contributing to zero food safety violations during inspections.
  • Adapted to last-minute shift changes, maintaining 100% attendance and dependable shift coverage.
  • Resolved 95% of customer complaints on first contact, improving customer satisfaction scores by 15%.

Front House Staff

Namaste India cuisine
Artane, Ireland
04.2024 - 05.2025
  • Guided guests to seats, presented menus, and answered inquiries.
  • Took and relayed orders, serving food and drinks promptly.
  • Addressed guest complaints, providing personalised service.
  • Managed takeaway orders while coordinating deliveries and pickups.
  • Assisted kitchen staff with food preparation and packing.
  • Processed payments through cash and credit transactions.
  • Maintained cleanliness in dining areas and reset tables efficiently.

Senior Systems Executive

Cognizant Technology Solutions
Bangalore, India
02.2022 - 06.2023
  • Delivered prompt and effective technical support to end-users in high-volume, fast-paced environment.
  • Demonstrated strong proficiency in Microsoft Teams, remote support tools, and various service desk applications.
  • Provided remote desktop assistance, significantly improving user satisfaction and operational efficiency.
  • Diagnosed and resolved complex technical issues, minimizing user downtime and maintaining service quality.
  • Managed and resolved over 100 inbound and outbound support calls daily while simultaneously handling service tickets and troubleshooting requests.

Assistant Manager

Mr. Snax Restaurant
Hosur, India
06.2020 - 12.2021
  • Evaluated and trained staff to enhance team performance.
  • Managed inventory, sales, and cash flow to optimise financial health.
  • Handled customer service and satisfaction to ensure positive dining experiences.
  • Facilitated restaurant operations and maintained hygiene standards across all areas.

Delivery Partner (Part-Time)

Swiggy
Hosur, India
02.2020 - 05.2020
  • Picking up food orders from restaurants or stores.
  • Transporting food orders to customers in a safe and timely manner.
  • Communicating with customers and the platform about the status of the delivery.
  • Collecting payments and tips from customers.

Sales Assistant (Part-Time)

Vishnu and Arun
Hosur, India
08.2019 - 01.2020
  • Maintaining outstanding store condition and visual merchandising standards.
  • Recommending and displaying items that match customer needs.
  • Welcoming and greeting customers.
  • Managing point-of-sale processes and handling cash or card transactions.

Education

MSc. - Management

National College of Ireland
Dublin, County Dublin
01.2024 -

B.Tech. - Mechanical Engineering

Alliance College of Engineering and Design
Bangalore, Karnataka
08.2017 - 06.2021

Skills

  • Customer service and support
  • Organizational skills
  • Microsoft Office proficiency
  • Inventory management
  • Customer-focused service
  • Communication skills
  • Cash handling
  • Workplace cleanliness
  • Order processing
  • Conflict resolution
  • Multitasking efficiency
  • Query escalation management
  • Technical proficiency
  • Troubleshooting expertise
  • Operating systems knowledge

Timeline

Food and Beverage Assistant

Spice Guru Rathgar
05.2025 - Current

Front House Staff

Namaste India cuisine
04.2024 - 05.2025

MSc. - Management

National College of Ireland
01.2024 -

Senior Systems Executive

Cognizant Technology Solutions
02.2022 - 06.2023

Assistant Manager

Mr. Snax Restaurant
06.2020 - 12.2021

Delivery Partner (Part-Time)

Swiggy
02.2020 - 05.2020

Sales Assistant (Part-Time)

Vishnu and Arun
08.2019 - 01.2020

B.Tech. - Mechanical Engineering

Alliance College of Engineering and Design
08.2017 - 06.2021

Additional Information

Visa Status: Stamp 2 (Student Visa) with full-time work eligibility during holidays and 20 hours/week during term.
Master’s degree completed – Stamp 1G (Graduate Work Visa) application in progress, allowing full-time work.

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Balaji Brahmachari