Baker Hamad
El Cajon
Summary
Solid background in accounting principles and practices. Successfully managed financial records and performed audits, ensuring compliance and accuracy. Demonstrated analytical thinking and attention to detail in financial reporting and tax preparation.
Overview
8
8
years of professional experience
Work History
Call Processing Representative
San Ysidro Health
08.2022 - Current
- Established excellent rapport with clients by addressing concerns promptly and professionally during the application process.
- Managed high volumes of applications with exceptional organizational skills, ensuring timely completion of assigned tasks.
- Drove process optimization by identifying bottlenecks, recommending improvements, and implementing necessary changes to enhance overall departmental performance.
- Reduced error rates in application processing by conducting comprehensive reviews and identifying areas for improvement.
- Improved data accuracy for client records through meticulous attention to detail and thorough verification processes.
- Expedited document processing by leveraging advanced software tools and technology solutions for increased efficiency.
Tax Preparer
Self Employed
01.2019 - 09.2022
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Assessed client tax situations to determine best filing options.
- Completed and filed returns with tax departments at local, state, and federal levels.
Lead Of Operation
EDS Service Solutions
01.2017 - 01.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Bachelor of Arts - Economics
San Jose State University
San Jose, CA05-2025
Skills
- Microsoft office
- Typing speed
- Detail orientation
- Computer proficiency
- Deadline management
- Document management
- Data analysis
- Document archiving
- Database validation
- Creative thinking
- Decision-making
- Data entry
Languages
English
Native language
Arabic
Proficient
C2
Timeline
Call Processing Representative
San Ysidro Health
08.2022 - Current
Tax Preparer
Self Employed
01.2019 - 09.2022
Lead Of Operation
EDS Service Solutions
01.2017 - 01.2019
Bachelor of Arts - Economics
San Jose State University
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