Bai Shiekh Jah
Drogheda,Louth
Summary
Dynamic Operation Supervisor at QMoney Financial Services with a proven track record in data analysis and effective communication. Skilled in performance reporting and team leadership, I excel at resolving complex access management issues, enhancing operational efficiency, and driving customer satisfaction. Ready to tackle new challenges and deliver impactful results. As the lead of a large-scale digital payment initiative, I successfully managed the distribution of €11 million in payments to farmers via their Mobile Money wallets for groundnut purchasing. This project streamlined financial transactions, ensuring timely and secure payments to rural farmers, enhancing their access to funds, and promoting financial inclusion. By leveraging digital payment technology, the initiative reduced operational costs, minimized errors, and increased transparency. The program’s success was marked by its efficient execution, high farmer satisfaction, and its positive impact on local agricultural communities, demonstrating strong leadership, stakeholder coordination, and expertise in digital financial systems.
Overview
18
18
years of professional experience
Work History
Operation Supervisor
QMoney Financial Services
Banjul
08.2016 - 05.2025
- Managed user access through effective account management and resolution of login queries.
- Supported resellers with KYC requirements and account activation or deactivation.
- Processed payment additions and account corrections as necessary.
- Facilitated transfer of funds to resellers upon request and approval.
- Executed tree transfers, shifting resellers between matrices as needed.
- Monitored balances for providers and vendors, ensuring transaction integrity.
- Generated ad hoc reseller reports and provided account details on demand.
- Coordinated technical support, testing integrations, and escalating issues when necessary.
Sales Support Coordinator
Comium GSM
01.2009 - 01.2016
- Deal directly with customer either by telephone or face to face.
- Managing the correspondence between the Dealers and the Retailers.
- Providing data and reports to management.
- Keeping track of sales targets.
- Answering phone calls.
- Monitor Dealers, Sub-dealers, Retailers, country wide and propose improvements.
- Assist in the preparation and organizing of promotional material or events.
- Knowledge and ability to provide answers to basic product questions from the field.
- Assist with order duties assigned by management.
- Explaining and selling services available to our subscribers, organizing road shows, upcountry sales trip and radio.
- Handling all the E-Credit (EVC) country wide.
- Give out free EVC Sims to encourage new Dealers, Sub-dealers and Retailers.
- Adding channel, deactivate, suspend inactive EVC numbers, assist on credit reversal due to wrong transfer or recharge.
Callcenter Agent
Comium GSM
01.2009 - 01.2016
- Inform clients by explaining procedures; answering questions; providing information.
- Maintain communication equipment by reporting problems.
- Generate customer interest in the services or products offered by the company.
- Ensure feedback from the customer to further improve the customer services.
- Coordinate with the Dealers & Retailers to send products or provide services on time to customers.
- Build customer loyalty by follow-up of customer calls.
- Registering new Simcards on the using the POS.
- Produce call reports.
- Agents performance reports.
Intern
QuantumNet institute of technology (QIT)
01.2007 - 01.2008
- Maintenance
- System Backup
- PC maintenance
- Cabling
- Installations
Education
Microsoft Certified Solutions Associate -
Lasting Solutions
07.2016
CCNA - CISCO
Gambia Telecommunications and Multimedia Institute (GTMI)
01.2013
Advance Diploma - Microsoft office
QuantumNet institute of technology (QIT)
03.2009
Intermediate - Microsoft office
QuantumNet institute of technology (QIT)
03.2007
Elementary - Microsoft office
QuantumNet institute of technology (QIT)
03.2006
WASSSC -
Institute for continue education
01.2006
Skills
- Self-motivated
- Data analysis
- Problem solving
- Effective communication
- Team leadership
- Performance reporting
- Employee scheduling
- Multitasking Abilities
- Data management
- Ability to work without supervision
- Ready for any challenge in the work environment
- Technical troubleshooting
- Sales support coordination
- Regulatory compliance
- Transaction monitoring
- System configuration
- Manage operations
Languages
- English
Awards
- Call center unit group leader
- Direct assistant to the supervisor
- Sales support coordinator
References
- Amer Atwi, Comium GSM (Former MD), +9613090903, ameratwi@hotmail.com
- Haddy Dandeh Gabbi - Comium GSM (HR & Legal Affairs) - hdjabbi@comium.gm
- Alieu Badara Njie- QMoney Financial Service- Former Group Head Abnjie@gmail.com
- Oumie Ceesay- QGroup HR- Oumie.Ceesay@qcell.gm
Training Conducted
- Compliance training: AML/CFT, anti-money laundering, and combating financing of terrorism
- Customer WoW! Experience
- Products & Services
- Comium smile values and culture
- Work ethics and professional conduct
Personal Information
- Citizenship: Gambian
- Date of Birth: 16/Dec/1986
- Gender: Male
- Marital Status: Married
Timeline
Operation Supervisor
QMoney Financial Services
08.2016 - 05.2025
Sales Support Coordinator
Comium GSM
01.2009 - 01.2016
Callcenter Agent
Comium GSM
01.2009 - 01.2016
Intern
QuantumNet institute of technology (QIT)
01.2007 - 01.2008
Microsoft Certified Solutions Associate -
Lasting Solutions
CCNA - CISCO
Gambia Telecommunications and Multimedia Institute (GTMI)
Advance Diploma - Microsoft office
QuantumNet institute of technology (QIT)
Intermediate - Microsoft office
QuantumNet institute of technology (QIT)
Elementary - Microsoft office
QuantumNet institute of technology (QIT)
WASSSC -
Institute for continue education
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