Listening music, Travelling, Photography
Ayush Jacob Abraham
Maynooth,Ireland
Summary
Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
Work History
Customer Service Representative
Wipro
2022.04 - 2023.07
- Provide effective technical support and active resolution to the clients
- Support process by managing transactions
- Managed 50 calls/10 emails per day from clients over application or emails and website assistance
- Record, track and document all the client queries.
- Offered advice and assistance to customers, paying attention to special needs or wants
Assistant Manager (Virtual Channel Management)
HDFC Bank
2021.05 - 2021.11
- Managing Banking Products with the HNW clients over the phone
- Acquiring new clients through references & grow the overall relationship
- Achieving budgeted targets set by Supervisor
Corporate Business Executive
Grey Matter
2018.11 - 2020.07
- Promotion & Advertising of various clients such as NGOs (Save the Children, CRY etc.), ICICI Bank, Tata Sky, Airtel
- Develop email campaigns, market research surveys on target segments
- Built strong rapport with clients over the telephone and in person
- Partnered with internal departments to produce proposals, ensuring that proposals met funder specifications and deadlines.
Associate Wealth Manager
ICICI Securities
2017.09 - 2018.10
- Managing existing clients & catering to their financial requirements
- Acquiring new clients through references & grow the overall relationship
- Achieving budgeted targets
- Preparation of meeting agendas, client paperwork, Investment Policy Statements, asset allocations
- Preparing financial plans.
Education
MSc (Accounting and Finance Management) -
Griffith College
Dublin 2023.09 - Current
MBA (Marketing) -
Jaypee Business School
Delhi, India 2015.06 - 2017.07
Bachelor of Commerce -
Sam Higginbottom Institute Of Agricultural Technology & Sciences
Prayagraj, India 2012.04 - 2015.05
Skills
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Certification
PGDM in Digital Marketing & Social Media
Interests
Timeline
MSc (Accounting and Finance Management) -
Griffith College
2023.09 - Current
Customer Service Representative
Wipro
2022.04 - 2023.07
Assistant Manager (Virtual Channel Management)
HDFC Bank
2021.05 - 2021.11
Association of Mutual Funds in India
2021-04
Insurance Regulatory and Development Authority of India
2021-04
PGDM in Digital Marketing & Social Media
2020-07
Corporate Business Executive
Grey Matter
2018.11 - 2020.07
Associate Wealth Manager
ICICI Securities
2017.09 - 2018.10
MBA (Marketing) -
Jaypee Business School
2015.06 - 2017.07
Bachelor of Commerce -
Sam Higginbottom Institute Of Agricultural Technology & Sciences
2012.04 - 2015.05
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