Listening music, Travelling, Photography
Ayush Jacob Abraham
Maynooth,Ireland
Summary
Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
Work History
Customer Service Representative
Wipro
04.2022 - 07.2023
- Provide effective technical support and active resolution to the clients
- Support process by managing transactions
- Managed 50 calls/10 emails per day from clients over application or emails and website assistance
- Record, track and document all the client queries.
- Offered advice and assistance to customers, paying attention to special needs or wants
Assistant Manager (Virtual Channel Management)
HDFC Bank
05.2021 - 11.2021
- Managing Banking Products with the HNW clients over the phone
- Acquiring new clients through references & grow the overall relationship
- Achieving budgeted targets set by Supervisor
Corporate Business Executive
Grey Matter
11.2018 - 07.2020
- Promotion & Advertising of various clients such as NGOs (Save the Children, CRY etc.), ICICI Bank, Tata Sky, Airtel
- Develop email campaigns, market research surveys on target segments
- Built strong rapport with clients over the telephone and in person
- Partnered with internal departments to produce proposals, ensuring that proposals met funder specifications and deadlines.
Associate Wealth Manager
ICICI Securities
09.2017 - 10.2018
- Managing existing clients & catering to their financial requirements
- Acquiring new clients through references & grow the overall relationship
- Achieving budgeted targets
- Preparation of meeting agendas, client paperwork, Investment Policy Statements, asset allocations
- Preparing financial plans.
Education
MSc (Accounting and Finance Management) -
Griffith College
Dublin 09.2023 - Current
MBA (Marketing) -
Jaypee Business School
Delhi, India 06.2015 - 07.2017
Bachelor of Commerce -
Sam Higginbottom Institute Of Agricultural Technology & Sciences
Prayagraj, India 04.2012 - 05.2015
Skills
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Certification
PGDM in Digital Marketing & Social Media
Interests
Timeline
MSc (Accounting and Finance Management) -
Griffith College
09.2023 - Current
Customer Service Representative
Wipro
04.2022 - 07.2023
Assistant Manager (Virtual Channel Management)
HDFC Bank
05.2021 - 11.2021
Association of Mutual Funds in India
04-2021
Insurance Regulatory and Development Authority of India
04-2021
PGDM in Digital Marketing & Social Media
07-2020
Corporate Business Executive
Grey Matter
11.2018 - 07.2020
Associate Wealth Manager
ICICI Securities
09.2017 - 10.2018
MBA (Marketing) -
Jaypee Business School
06.2015 - 07.2017
Bachelor of Commerce -
Sam Higginbottom Institute Of Agricultural Technology & Sciences
04.2012 - 05.2015
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