Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic
Ayush Jacob Abraham

Ayush Jacob Abraham

Maynooth,Ireland

Summary

Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

6
6
years of professional experience
6
6
years of post-secondary education
3
3
Certifications

Work History

Customer Service Representative

Wipro
2022.04 - 2023.07
  • Provide effective technical support and active resolution to the clients
  • Support process by managing transactions
  • Managed 50 calls/10 emails per day from clients over application or emails and website assistance
  • Record, track and document all the client queries.
  • Offered advice and assistance to customers, paying attention to special needs or wants

Assistant Manager (Virtual Channel Management)

HDFC Bank
2021.05 - 2021.11
  • Managing Banking Products with the HNW clients over the phone
  • Acquiring new clients through references & grow the overall relationship
  • Achieving budgeted targets set by Supervisor

Corporate Business Executive

Grey Matter
2018.11 - 2020.07
  • Promotion & Advertising of various clients such as NGOs (Save the Children, CRY etc.), ICICI Bank, Tata Sky, Airtel
  • Develop email campaigns, market research surveys on target segments
  • Built strong rapport with clients over the telephone and in person
  • Partnered with internal departments to produce proposals, ensuring that proposals met funder specifications and deadlines.

Associate Wealth Manager

ICICI Securities
2017.09 - 2018.10
  • Managing existing clients & catering to their financial requirements
  • Acquiring new clients through references & grow the overall relationship
  • Achieving budgeted targets
  • Preparation of meeting agendas, client paperwork, Investment Policy Statements, asset allocations
  • Preparing financial plans.

Education

MSc (Accounting and Finance Management) -

Griffith College
Dublin
2023.09 - Current

MBA (Marketing) -

Jaypee Business School
Delhi, India
2015.06 - 2017.07

Bachelor of Commerce -

Sam Higginbottom Institute Of Agricultural Technology & Sciences
Prayagraj, India
2012.04 - 2015.05

Skills

undefined

Certification

PGDM in Digital Marketing & Social Media

Interests

Listening music, Travelling, Photography

Timeline

MSc (Accounting and Finance Management) -

Griffith College
2023.09 - Current

Customer Service Representative

Wipro
2022.04 - 2023.07

Assistant Manager (Virtual Channel Management)

HDFC Bank
2021.05 - 2021.11

Association of Mutual Funds in India

2021-04

Insurance Regulatory and Development Authority of India

2021-04

PGDM in Digital Marketing & Social Media

2020-07

Corporate Business Executive

Grey Matter
2018.11 - 2020.07

Associate Wealth Manager

ICICI Securities
2017.09 - 2018.10

MBA (Marketing) -

Jaypee Business School
2015.06 - 2017.07

Bachelor of Commerce -

Sam Higginbottom Institute Of Agricultural Technology & Sciences
2012.04 - 2015.05
Ayush Jacob Abraham