Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ayumi Farrell

475-3 Saginomiya Annaka City Gunma 379-0124

Summary

I began my experience in the pharmaceutical industry then moved on to work within restaurants. I took time off to do some travelling around the world and to expand my horizons in life. During my travels through the years I worked and gained skills in the fields of restaurants, receptionist, sales, medical, account analysis and more. I am Flexible with an ability to adapt & multi-task - Self-motivated to learn and develop skills. Highly pro-active in my work and strive to carry out all my work and team collaborations with pride, care and a positive caring attitude.

Overview

15
15
years of professional experience

Work History

Account Moderator

Everise Labs Ireland Limited
Limerick, Ireland
01.2022 - 05.2024
  • Monitored and ensured all potential safety hazards or risks were removed, avoided and a safe environment for customers was maintained and upheld to the highest degree of work practice.
  • Moderation for the platform called Indeed, ensuring that the policy is followed and inappropriate content is removed for maintaining a positive and safe environment for users.
  • Documented all moderation activities accurately and consistently.
  • Attended weekly meetings with the headquarter office in the U.S. online and got new policy updates and discussed how we could implement it within the Japanese market.
  • Conducted weekly meetings with team members to discuss progress, challenges and strategies to reach goals.
  • Provided training sessions for new moderators on proper use of tools and techniques along with focus on protecting users from any potential fraudulent content.
  • Monitored online conversations and responded promptly to inquiries or questions from customers.
  • Investigated suspected violations of terms of service or guidelines.
  • Evaluated user reports of inappropriate content or behavior on the platform.
  • Ensured compliance with company policies and industry regulations.
  • Prioritized to further develop my understanding of the expanding policies and accomplished 99.8% in my moderation accuracy in the last six month. This was the longest-highest score achieved among the Japanese and other international teams.

Receptionist

Human Resocia Co. Ltd.
Tomioka , Japan
  • Greeted visitors and provided them with assistance.
  • Scheduled appointments for clients, customers, and other visitors.
  • Managed and resolved all customer in-house experience.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Responded to inquiries from internal staff members regarding office operations and liaised with sales department to improve company sales.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
  • Ensured customer to be area free of any risks or hazards. Completed safety checks and reports daily on any health and safety issues.
  • Collaborated with team effectively to reach goals and high customer needs.
  • Investigated and analyzed client complaints to identify and resolve issues.

Japanese Medical Interpreter

Ponti Italia S.r.I
Dublin
06.2019 - 05.2024
  • Conducted follow-up interviews with patients after their appointments to ensure they had an accurate understanding of their diagnosis or treatment plan.
  • Ensured to be flexible on my availability to attend needed and urgent appointments.
  • Served as a liaison between doctors, nurses, medical personnel and family members who spoke different languages.
  • Explained the purpose of medications, tests, procedures and treatments clearly so that non-English speaking patients could understand them.
  • Kept up-to-date on changes in healthcare regulations, policies, language trends, and industry best practices.
  • Provided simultaneous interpretation for medical appointments, surgeries and consultations.

Pharmacist Assistant

AZ Pharmacy
Gunma
09.2016 - 02.2019
  • Assisted in the launch of three new company pharmacies.
  • Maintained a clean work environment in accordance with safety standards.
  • Assisted pharmacists in preparing and filling prescriptions, including measuring medications, counting tablets, labeling bottles, and entering information into the computer system.
  • Greeted customers upon arrival in a friendly manner while offering assistance when needed.
  • Team leader for all staff and ensured all staff. Ensured health and safety regulations were complied to and informed staff on any chanes to health and safety policy regulations.
  • Transmitted claims to insurance companies and ensured any claims were processed with extreme care and focus whilst communicated with insurance companies for billing purposes.
  • Processed medical insurance claims to calculate copayments.
  • Answered customer questions about prescribed and OTC medications.
  • Ensured all staff provided a high level of customer service and hospitality.

Pharmacist Assistant

San Ai Emu Kikaku Ltd.
Gunma
05.2009 - 08.2014
  • Assisted pharmacists in preparing and filling prescriptions, including measuring medications, counting tablets, labeling bottles, and entering information into the computer system.
  • Maintained a clean work environment in accordance with safety standards.
  • Collaborated with pharmacists regarding drug interactions, contraindications, dosage requirements, side effects, storage instructions and expiration dates.
  • Operated and led the internal audits of the pharmacy and ensured all areas were followed in compliance to pharmaceutical regulation practices.
  • Managed and processed all insurance claim payments.
  • Trained all staff members and ensured to fulfill the duties as team leader by briefing the staff daily on al health and safety measures or changes to any existing policy.
  • Followed strict confidentiality protocols to protect customers' private medical information.
  • Ensured high levels of customer service and hospitality to customers at all times.
  • Assessed risk management practices against established standards.

Education

Certificate - Advanced English

Delfin Language School
Dublin, Ireland
03-2019

Bachelor of Arts - International Economics

Toyo University
Tokyo, Japan
03-2009

Skills

  • Quality Control Analysis
  • Moderator Analyst
  • Multitasking and prioritization
  • Critical Analysis
  • Critical Thinking
  • Strong attention to detail
  • Teamwork and Collaboration
  • Pharmacy operations
  • Insurance Billing
  • Quality assurance and control
  • Risk Assessment & Monitoring
  • Training Coordination
  • Fraud Detection & Monitoring
  • Administrative Support

Languages

Japanese
First Language
English
Proficient (C2)
C2

Timeline

Account Moderator

Everise Labs Ireland Limited
01.2022 - 05.2024

Japanese Medical Interpreter

Ponti Italia S.r.I
06.2019 - 05.2024

Pharmacist Assistant

AZ Pharmacy
09.2016 - 02.2019

Pharmacist Assistant

San Ai Emu Kikaku Ltd.
05.2009 - 08.2014

Receptionist

Human Resocia Co. Ltd.

Certificate - Advanced English

Delfin Language School

Bachelor of Arts - International Economics

Toyo University

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Ayumi Farrell