Ayumi Farrell
475-3 Saginomiya Annaka City Gunma 379-0124
Summary
I began my experience in the pharmaceutical industry then moved on to work within restaurants. I took time off to do some travelling around the world and to expand my horizons in life. During my travels through the years I worked and gained skills in the fields of restaurants, receptionist, sales, medical, account analysis and more. I am Flexible with an ability to adapt & multi-task - Self-motivated to learn and develop skills. Highly pro-active in my work and strive to carry out all my work and team collaborations with pride, care and a positive caring attitude.
Overview
15
15
years of professional experience
Work History
Account Moderator
Everise Labs Ireland Limited
Limerick , Ireland
2022.01 - 2024.05
- Monitored and ensured all potential safety hazards or risks were removed, avoided and a safe environment for customers was maintained and upheld to the highest degree of work practice.
- Moderation for the platform called Indeed, ensuring that the policy is followed and inappropriate content is removed for maintaining a positive and safe environment for users.
- Documented all moderation activities accurately and consistently.
- Attended weekly meetings with the headquarter office in the U.S. online and got new policy updates and discussed how we could implement it within the Japanese market.
- Conducted weekly meetings with team members to discuss progress, challenges and strategies to reach goals.
- Provided training sessions for new moderators on proper use of tools and techniques along with focus on protecting users from any potential fraudulent content.
- Monitored online conversations and responded promptly to inquiries or questions from customers.
- Investigated suspected violations of terms of service or guidelines.
- Evaluated user reports of inappropriate content or behavior on the platform.
- Ensured compliance with company policies and industry regulations.
- Prioritized to further develop my understanding of the expanding policies and accomplished 99.8% in my moderation accuracy in the last six month. This was the longest-highest score achieved among the Japanese and other international teams.
Receptionist
Human Resocia Co. Ltd.
Tomioka , Japan
- Greeted visitors and provided them with assistance.
- Scheduled appointments for clients, customers, and other visitors.
- Managed and resolved all customer in-house experience.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Responded to inquiries from internal staff members regarding office operations and liaised with sales department to improve company sales.
- Performed data entry tasks into various computer systems accurately and promptly.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Ensured customer to be area free of any risks or hazards. Completed safety checks and reports daily on any health and safety issues.
- Collaborated with team effectively to reach goals and high customer needs.
- Investigated and analyzed client complaints to identify and resolve issues.
Japanese Medical Interpreter
Ponti Italia S.r.I
Dublin
2019.06 - 2024.05
- Conducted follow-up interviews with patients after their appointments to ensure they had an accurate understanding of their diagnosis or treatment plan.
- Ensured to be flexible on my availability to attend needed and urgent appointments.
- Served as a liaison between doctors, nurses, medical personnel and family members who spoke different languages.
- Explained the purpose of medications, tests, procedures and treatments clearly so that non-English speaking patients could understand them.
- Kept up-to-date on changes in healthcare regulations, policies, language trends, and industry best practices.
- Provided simultaneous interpretation for medical appointments, surgeries and consultations.
Pharmacist Assistant
AZ Pharmacy
Gunma
2016.09 - 2019.02
- Assisted in the launch of three new company pharmacies.
- Maintained a clean work environment in accordance with safety standards.
- Assisted pharmacists in preparing and filling prescriptions, including measuring medications, counting tablets, labeling bottles, and entering information into the computer system.
- Greeted customers upon arrival in a friendly manner while offering assistance when needed.
- Team leader for all staff and ensured all staff. Ensured health and safety regulations were complied to and informed staff on any chanes to health and safety policy regulations.
- Transmitted claims to insurance companies and ensured any claims were processed with extreme care and focus whilst communicated with insurance companies for billing purposes.
- Processed medical insurance claims to calculate copayments.
- Answered customer questions about prescribed and OTC medications.
- Ensured all staff provided a high level of customer service and hospitality.
Pharmacist Assistant
San Ai Emu Kikaku Ltd.
Gunma
2009.05 - 2014.08
- Assisted pharmacists in preparing and filling prescriptions, including measuring medications, counting tablets, labeling bottles, and entering information into the computer system.
- Maintained a clean work environment in accordance with safety standards.
- Collaborated with pharmacists regarding drug interactions, contraindications, dosage requirements, side effects, storage instructions and expiration dates.
- Operated and led the internal audits of the pharmacy and ensured all areas were followed in compliance to pharmaceutical regulation practices.
- Managed and processed all insurance claim payments.
- Trained all staff members and ensured to fulfill the duties as team leader by briefing the staff daily on al health and safety measures or changes to any existing policy.
- Followed strict confidentiality protocols to protect customers' private medical information.
- Ensured high levels of customer service and hospitality to customers at all times.
- Assessed risk management practices against established standards.
Education
Certificate - Advanced English
Delfin Language School
Dublin, Ireland2019-03
Bachelor of Arts - International Economics
Toyo University
Tokyo, Japan2009-03
Skills
- Quality Control Analysis
- Moderator Analyst
- Multitasking and prioritization
- Critical Analysis
- Critical Thinking
- Strong attention to detail
- Teamwork and Collaboration
- Pharmacy operations
- Insurance Billing
- Quality assurance and control
- Risk Assessment & Monitoring
- Training Coordination
- Fraud Detection & Monitoring
- Administrative Support
Languages
Japanese
First Language
English
Proficient (C2)
C2
Timeline
Account Moderator
Everise Labs Ireland Limited
2022.01 - 2024.05
Japanese Medical Interpreter
Ponti Italia S.r.I
2019.06 - 2024.05
Pharmacist Assistant
AZ Pharmacy
2016.09 - 2019.02
Pharmacist Assistant
San Ai Emu Kikaku Ltd.
2009.05 - 2014.08
Receptionist
Human Resocia Co. Ltd.
Certificate - Advanced English
Delfin Language School
Bachelor of Arts - International Economics
Toyo University
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