AYOYINKA MARY ATINUKE OMOTOSO
Dublin
Summary
Analytical and results-driven Information Technology Specialist with a four-year track record spanning multiple organizations. Possesses strong organizational and analytical skills, adept at building effective relationships with stakeholders, and thrives in dynamic environments. Demonstrates initiative, attention to detail, and adaptability to navigate challenges and contribute to the success of global market trading businesses. Seeking an opportunity to leverage expertise in end-to-end Technology and also to handle multiple projects simultaneously with a high degree of accuracy
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Information Technology Specialist
Banksome Group PLC
04.2021 - 08.2022
- Provided technical support to end users by troubleshooting hardware and software issues, installing updates and patches, and offering guidance on IT best practices.
- Ensured data security and compliance by implementing security measures and monitoring systems for potential risks.
- Collaborated with cross-functional teams to design, test, and implement systems and applications.
- Developed and implemented IT solutions to improve efficiency and productivity for the organization.
- Analyzed complex technical problems related to hardware, software, and network systems.
- I used SaaS Applications such as Zendesk and Sales Force to facilitate users' information and triaged users' complaints to the right channel.
- I also used confluence as a guide to come to a resolution to client's complaints, another application used is Jira which helps in tracking daily issues.
IT Coordinator
Arandjay Enterprise
12.2018 - 08.2020
- Developed and implemented IT policies and procedures to ensure the security and efficiency of the organization's technology systems
- Manage and oversee IT projects, including coordinating with team members, vendors, and other stakeholders to ensure successful implementation
- Provided technical support and troubleshooting for staff and end-users, including hardware and software issues
- Monitored and maintained the organization's network infrastructure, including servers, routers, and switches, to ensure optimal performance and reliability
IT Technician
Cloud Exchange West Africa
11.2017 - 11.2018
- Installed, configured, and maintained hardware and software components for computers and other technology devices.
- Monitored and maintained the security of IT systems, networks, and data.
- Provided technical support to end-users, troubleshoot and resolve hardware and software issues.
- Upgraded and updated systems and applications to ensure optimal performance.
- Assisted in the development and implementation of IT policies and procedures to improve efficiency and productivity.
Jet Administrator (Internship Placement)
ExxonMobil
05.2013 - 09.2013
- Troubleshooted day-to-day application problems, resolving technical issues, and ensuring uninterrupted workflow
- Applied continuous improvement techniques in analyzing application performance, identifying areas for optimization, and implementing effective strategies to minimize defects and enhance overall functionality
- Worked closely with the development team to contribute to the enhancement of existing applications, incorporating user feedback, and improving user experiences
- Assisted with the successful installation of GME software, expanding the organization's capabilities and supporting streamlined processes
- Key Achievement: I contributed to the successful implementation of a support process for toner deployment, troubleshooting issues, documenting common issues and providing solutions
- This achievement improved operational efficiency, enhanced user satisfaction, and contributed to a more seamless workflow within the organization.
Education
Master's in science - Cloud Computing -
NATIONAL COLLEGE OF IRELAND
Bachelor of Science - Computer Science -
BABCOCK UNIVERSITY
Skills
Service Desk Team Management
undefinedCertification
Microsoft 70-713 - Software Asset Management (SAM), 2017
References
Available upon request.
Timeline
Information Technology Specialist
Banksome Group PLC
04.2021 - 08.2022
IT Coordinator
Arandjay Enterprise
12.2018 - 08.2020
IT Technician
Cloud Exchange West Africa
11.2017 - 11.2018
Jet Administrator (Internship Placement)
ExxonMobil
05.2013 - 09.2013
Master's in science - Cloud Computing -
NATIONAL COLLEGE OF IRELAND
Bachelor of Science - Computer Science -
BABCOCK UNIVERSITY
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