Ayorinde Johnson Iwaye
Dublin,Ireland
Summary
Product Manager, Agile Product Owner, Scrum Master with 4+ years of product management experience. Translates business and customer needs into roadmaps, prioritised backlogs, requirements and user stories. Uses analytics, KPI management, reporting, dashboards and data-quality practices to guide decisions and communicates clearly with stakeholders to coordinate teams and drive iterative delivery.
Overview
1
1
Language
1
1
year of post-secondary education
6
6
years of professional experience
Work History
Social Media Manager/Stock Controller
Winners Chapel International, Bluebell (Volunteer)
Dublin, Ireland
2026.01 - Current
- Managed social media accounts by creating, scheduling, and designing engaging content across all platforms.
- Defined product roadmap for Resourceries.ie marketplace to enhance resource reuse.
- Prioritized features for listing, search, and checkout workflows.
- Coordinated launches with engineering, design, and operations teams to ensure seamless implementation.
- Reviewed user journeys across donation, collection, and resale services.
- Documented requirements for platform updates and support processes.
- Led stakeholder discussions on product direction and service changes.
- Provided technical guidance during troubleshooting efforts.
- Created prototypes and visual mockups by liaising and collaborating with designers.
Product Manager (Internship)
Resourceries.ie
Dublin, Ireland
2024.02 - Current
- Led cross-functional product delivery, aligned priorities with business objectives and customer needs to achieve measurable KPIs.
- Gathered and refined requirements and user stories from user research and stakeholder input to enhance product development.
- Own and prioritise product and sprint backlogs, using analytics and business needs to guide delivery decisions.
- Monitored product performance through analytics and KPI management, enabling continuous improvement and reliable reporting.
Scrum Master
Cloudhights Consults
Dublin, Ireland
2023.09 - Current
- Coached Agile teams in Scrum, sprint planning, backlog refinement, and continuous delivery, enhancing analytics and data quality.
- Partner with Product Owners to refine requirements, develop user stories and use data-driven insights to improve product quality.
- Coordinated sprint priorities, removed impediments, and supported KPI tracking and reporting across cross-functional teams to align objectives.
Product Lead / Product Manager
Instinct Pictures
Romford
2022.08 - 2023.09
- Oversaw workflows, budgets, and performance targets using analytics and KPI management to inform and enhance delivery decisions.
- Designed audience satisfaction surveys and analyzed findings to enhance product development and elevate customer experience.
- Designed audience satisfaction surveys and applied findings to improve products and customer experience.
Contact Centre Agent
Allianz Insurance
London
2021.05 - 2022.06
- Resolved customer complaints through practical, solution-focused problem-solving, enhancing customer trust.
- Handled inbound calls to assess and elevate customer satisfaction levels, contributing to overall service quality.
- Resolved customer complaints using practical, solution-focused problem-solving methods.
- Recorded customer interactions accurately in CRM, providing insights for service enhancement.
Customer Care Agent / Direct Sales Agent
Airtel (Telecommunications)
2020.05 - 2021.04
- Resolved customer complaints on the phone, contributing to high satisfaction levels.
- Managed inbound calls efficiently, consistently meeting call center metrics.
- Explained product details to customers to raise awareness and engagement.
- Monitored sales targets and communicated effectively while maintaining performance under pressure.
Education
Master of Science - Data Science
University of Roehampton
London , United Kingdom 2018.09 - 2019.12
Bachelor of Science - Economics
Adekunle Ajasin University
NigeriaSkills
- Roadmap Development, Product Ownership, Data Analytics, Backlog, User Story, KPI, Data Quality, Agile, Sprint Planning, Stakeholder engagement, Cross-functional teamwork, Sprint Execution, Product strategy, Time Management, Negotiation, Empathy
- Time Management
- Negotiation
- Time Management
- Backlog
- Issue resolution
- Empathy
Personal Information
Title: Product Manager/ Scrum Master/ Analytic Product Mamage/ Agile Manager
Courses
Title: Product Manager/ Scrum Master/ Analytic Product Mamage/ Agile Manager
Additional information
Title: Product Manager/ Scrum Master/ Analytic Product Mamage/ Agile Manager
Languages
English
First Language
Timeline
Social Media Manager/Stock Controller
Winners Chapel International, Bluebell (Volunteer)
2026.01 - Current
Product Manager (Internship)
Resourceries.ie
2024.02 - Current
Scrum Master
Cloudhights Consults
2023.09 - Current
Product Lead / Product Manager
Instinct Pictures
2022.08 - 2023.09
Contact Centre Agent
Allianz Insurance
2021.05 - 2022.06
Customer Care Agent / Direct Sales Agent
Airtel (Telecommunications)
2020.05 - 2021.04
Master of Science - Data Science
University of Roehampton
2018.09 - 2019.12
Bachelor of Science - Economics
Adekunle Ajasin University