Ayesha Aiken

Managed B2B client accounts across 20 media titles, ensuring accurate handling of client information and campaign/order details

• Processed and coordinated client bookings and requirements, maintaining high levels of data accuracy and organisation
• Monitored order and campaign progress, keeping detailed records and providing updates to clients as needed
• Conducted high-volume client communications, clearly explaining processes and managing expectations
• Built and maintained strong client relationships through regular follow-ups and support
• Collaborated with internal teams to ensure timely delivery and resolve any issues efficiently
• Consistently met performance targets while maintaining quality and accuracy in all administrative processes
• Contributed to a positive team environment, supporting collaboration and shared goals

• Greeted customers, identified needs, and provided comprehensive information on products and services, enhancing customer satisfaction.
• Processed sales, finalised orders, coordinated deliveries, and proactively contacted customers upon arrival of pre-ordered items, ensuring timely customer service.
• Assessed customer eligibility, recorded all relevant information accurately and maintained organized client records.
• Originally hired as a temporary peak warehouse colleague at Currys, I quickly familiarised myself with store sales targets and KPIs. Through dedication and consistently exceeding targets, I was offered a permanent position in the sales team. My responsibilities as a sales colleague included:
• Organised insurance and repair product records with attention to accuracy.
• Adhered to regulatory guidelines when selling insurance and electrical appliances, ensuring compliance with Central Bank of Ireland requirements and maintaining trust with customers.

• Assisted customers in finding products, offering detailed information to increase sales and enhance shopping experience.
• Kept shelves neat, clean and organised through visual merchandising.
• Maintained a tidy and organised retail space, ensuring a pleasant shopping experience.