Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Affiliations
References
Timeline
Generic

AYAWAVI AMEGNONA

GALWAY

Summary

Results-oriented customer service professional who is good at identifying customer needs, finding solutions, and managing objections. A high-performing professional who has already met and exceeded objectives. As an experienced host, I know how to welcome the public and handle requests with professionalism. Thanks to my organization and sense of priorities, I manage the schedule and administrative tasks efficiently. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

DELI

MCcambridge's
GALWAY, Ireland
12.2023 - Current
  • Negotiated prices with suppliers and wholesalers based on industry trends and customer demand.
  • Attended weekly meetings with senior management teams to discuss progress towards goals and objectives set forth in the annual business plan.
  • Maintained accurate records of all sales transactions including invoices, orders, payments received.
  • Recommended, selected and located merchandise based on customer desires.
  • Bagged or packaged purchases and wrapped gifts.
  • Maintained records related to sales for store management.
  • Greeted customers to determine wants or needs.

Spar Receptionist

SPAR SALTHILL
GALWAY, Ireland
06.2023 - 12.2023
  • Provided quality customer service with a friendly attitude.
  • Prepared food items such as salads, sandwiches, desserts, as needed.
  • Performed opening side work duties including setting up dining area for guests arrival.
  • Followed health code regulations when handling food items safely.
  • Assisted in taking customer orders and providing recommendations.
  • Trained new employees on restaurant procedures and plating techniques.

Sales Assistant

Castello
Dublin, Ireland
02.2023 - 04.2023
  • Replenished merchandise on shelves as needed throughout the day.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Assisted customers in locating products, providing detailed information and recommendations.

HAIRDRESSER

BEAUTY SECRET
LOME, TOTSIVI MARITIME
12.2020 - 02.2022

- Carrying out the various services and beauty treatments: hair washing, cutting, coloring, balayage, highlights, blow-drying, straightening, application of extensions, perm.
- Haircut with the different techniques (stitched, tapered, layered).
- Recommendations for hairstyles and hair care adapted to the needs and physiognomy of the clients.

CUSTUMER SERVICE

HOTEL 2 FEVRIER, LOME
LOME
11.2019 - 03.2020

- Responding to customer requests by phone, email or chat, providing personalized advice adapted to their requests.
- Physically welcoming customers, conducting discovery interviews in order to identify their needs, designing adapted proposals.
- Computerized processing of files, collection and verification of documents submitted by customers, updating of data.

SALES ASISTANT

AKWABA POOL BAR GRILL
LOME
01.2016 - 09.2019

- Reception and personalized care of customers throughout

the service, processing of requests with speed and efficiency.

- Presenting the menu, responding to food and beverage inquiries, and recommending food and wine pairings.

- Presentation and collection of bills, clearing of tables.


- Management of reservations by phone or online, response to requests for information about the restaurant.

- Guarantee of a friendly welcome and quality service to contribute to customer loyalty and the commercial development of the restaurant.

Education

Professional Hairdressing Certificate -

IFEAL
LOME

Diploma in Management Administration - BUSINESS ADMINISTRATION

ESMA SCHOOL OF MANAGEMENT AND AUDIT LOME
LOME

Skills

  • Marketing Digital
  • Excel
  • Salesforce
  • Organisation
  • Google Suite
  • Web Analytics
  • Word
  • Powerpoint
  • Cash Handling
  • Product Recommendations
  • Ordering Procedures
  • Flexible Schedule
  • Sanitation and safety standards
  • Customer Service
  • Inventory checks
  • Personal Shopping
  • Food safety knowledge
  • Strong Work Ethic
  • Sales proficiency

Additional Information

  • Gastronomie
  • Musique
  • Cinéma
  • Art

Languages

French
First Language
English
Advanced (C1)
C1

Affiliations

I love travelling, spending good quality time with my family and friends, reading books and cookings, playing tennis.

References

References available upon request.

Timeline

DELI

MCcambridge's
12.2023 - Current

Spar Receptionist

SPAR SALTHILL
06.2023 - 12.2023

Sales Assistant

Castello
02.2023 - 04.2023

HAIRDRESSER

BEAUTY SECRET
12.2020 - 02.2022

CUSTUMER SERVICE

HOTEL 2 FEVRIER, LOME
11.2019 - 03.2020

SALES ASISTANT

AKWABA POOL BAR GRILL
01.2016 - 09.2019

Professional Hairdressing Certificate -

IFEAL

Diploma in Management Administration - BUSINESS ADMINISTRATION

ESMA SCHOOL OF MANAGEMENT AND AUDIT LOME
AYAWAVI AMEGNONA