Results-oriented customer service professional who is good at identifying customer needs, finding solutions, and managing objections. A high-performing professional who has already met and exceeded objectives. As an experienced host, I know how to welcome the public and handle requests with professionalism. Thanks to my organization and sense of priorities, I manage the schedule and administrative tasks efficiently. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
- Carrying out the various services and beauty treatments: hair washing, cutting, coloring, balayage, highlights, blow-drying, straightening, application of extensions, perm.
- Haircut with the different techniques (stitched, tapered, layered).
- Recommendations for hairstyles and hair care adapted to the needs and physiognomy of the clients.
- Responding to customer requests by phone, email or chat, providing personalized advice adapted to their requests.
- Physically welcoming customers, conducting discovery interviews in order to identify their needs, designing adapted proposals.
- Computerized processing of files, collection and verification of documents submitted by customers, updating of data.
- Reception and personalized care of customers throughout
the service, processing of requests with speed and efficiency.
- Presenting the menu, responding to food and beverage inquiries, and recommending food and wine pairings.
- Presentation and collection of bills, clearing of tables.
- Management of reservations by phone or online, response to requests for information about the restaurant.
- Guarantee of a friendly welcome and quality service to contribute to customer loyalty and the commercial development of the restaurant.
I love travelling, spending good quality time with my family and friends, reading books and cookings, playing tennis.