Ayat Alshakaki
Dublin
Summary
Customer-focused professional with experience in customer service and IT support. Skilled in communication and problem-solving, with a strong ability to adapt to fast-paced environments. Fluent in Arabic and English, dedicated to maintaining high standards and fostering positive experiences.
Overview
3
3
years of professional experience
Work History
Receptionist
Empire Dental & Medical Clinic
Rotunda
09.2024 - 03.2026
- Coordinated patient bookings and optimised clinic workflow through effective management of front-desk operations and appointment scheduling software.
- Maintained and updated electronic patient records in compliance with confidentiality and privacy regulations.
- Responded to phone inquiries and resolved patient issues utilising clinic management systems.
- Enhanced communication among dental and medical staff, contributing to improved operational efficiency.
- Provided professional customer service, reinforcing business reputation with positive first impressions.
- Maintained a tidy and welcoming reception area, upholding company standards for cleanliness.
IT Technical Support Intern
Computerology
Dublin
05.2024 - 09.2024
- Responded to user requests via calls and emails, resolving issues promptly to minimise downtime.
- Troubleshot hardware and software issues to resolve bugs, minimising work disruptions.
- Collaborated with the IT team on projects, contributing to the successful implementation of IT solutions.
- Configured new workstations for users, ensuring correct cables, equipment, and software were in place.
- Documented system operations, verifying functionality and identifying errors for timely resolution.
Server/waiter
Beauty and the Beef
Dublin
05.2023 - 05.2024
- Ensured high guest satisfaction in fast-paced restaurant environments, contributing to positive dining experiences.
- Displayed professionalism and friendliness while interacting with guests in a busy restaurant.
- Supported colleagues during busy periods to maintain timely service, fostering effective teamwork and communication.
- Trained new staff, imparting comprehensive knowledge of menu items and service standards.
- Processed payments with accuracy and security, enhancing customer confidence in transaction handling.
- Enhanced kitchen operations by fostering effective collaboration among staff.
Education
Bachelor of Technology - Networking Technologies
Technological University Dublin
Dublin, Ireland05-2025
Junior & Leaving Certificate -
Castleknock Community College
Dublin, Ireland01-2022
Skills
- Front desk operations
- Bookings and reservations
- Customer service
- Technical support
- Office management
- Team collaboration
- Patience and composure
- Approachable demeanor
Languages
Arabic
First Language
English
Advanced
C1
Hobbies and interests
I enjoy staying active and maintaining a healthy lifestyle through regular exercise. I have a strong interest in technology and keep up to date with new developments in IT. I also enjoy socialising and meeting new people, which has helped m
Timeline
Receptionist
Empire Dental & Medical Clinic
09.2024 - 03.2026
IT Technical Support Intern
Computerology
05.2024 - 09.2024
Server/waiter
Beauty and the Beef
05.2023 - 05.2024
Bachelor of Technology - Networking Technologies
Technological University Dublin
Junior & Leaving Certificate -
Castleknock Community College