Avril Carolan
Kells,Ireland
Summary
I am aware of the gap in my CV but i took time out of the work force to raise my children. I am now keen to get back to work and have been keeping my skills up to date in my time off. I excel in active listening and problem solving and have am excellent ability to thrive in a fast paced environment.
Overview
5
5
years of professional experience
Work History
Customer Care Agent
Quinn Life
Cavan, Ireland
07.2005 - 01.2008
- Followed-up with customers after purchase to ensure satisfaction.
- Documented all customer interactions accurately in CRM system.
- Built strong relationships with customers by providing exceptional service.
- Target driven sales of pensions and life insurance.
Office Administrator
Celtic Surveys
Dunshaughlin , Ireland
07.2003 - 07.2005
- Coordinated and managed daily administrative operations of the office.
- Assisted with budget preparation by providing data entry support into financial tracking system.
- Responsible for invoicing clients, updating timesheets and purchases.
- Created PowerPoint presentations for internal use or external clients when required.
Education
Diploma - Business Administration
Beaufort College
Navan Co.Meath06-2004
Leaving Certificate - Leaving Certificate
Eureka Secondary School
Kells06-2003
Skills
- Complaint Handling
- Payment Processing
- Proficient in Microsoft Office
- Proficient in Sage
- Excellent time management skills
Languages
English
Beginner
A1
Timeline
Customer Care Agent
Quinn Life
07.2005 - 01.2008
Office Administrator
Celtic Surveys
07.2003 - 07.2005
Diploma - Business Administration
Beaufort College
Leaving Certificate - Leaving Certificate
Eureka Secondary School