AVINASH FERNANDES
Administrative
DUBLIN
Summary
I have a diverse and rich experience in various fields, such as maritime,customer service, hospitality, shipping and Business development manager. I started my career as a junior navigating officer for six years,worked in customer service for six months then switched to the hotel industry as an operations supervisor for two years. After that, I worked as an operational administrator in the shipping industry, and finally as a Business development manager for two years. I am a skillful, passionate and cooperative person who can adapt to different situations and challenges.
My future goals are to continue learning and growing in my profession, to seek new opportunities and to contribute positively to the society. Some of the skills that I have acquired and developed over the years are: communication, leadership, problem-solving, teamwork, time management, customer service, data analysis and project management.
Overview
11
11
years of professional experience
1
1
Certificate
2
2
Languages
Work History
Business Development Manager
FAIRMACS SHIPSTORES PVT LTD
Goa
03.2022 - 11.2023
- Maintained inventory of tools and materials, ordered additional supplies when necessary.
- Developed detailed work plans to ensure efficient use of resources while meeting deadlines.
- Supervised and coordinated activities of workers engaged in repair and maintenance of equipment.
- Enforced safety regulations and monitored job sites for compliance with safety standards.
- Scheduled preventative maintenance programs for all machinery, vehicles and equipment in the workshop.
- Investigated customer complaints about service or product quality issues; identified root causes; implemented corrective actions as needed.
Office Administrator
(Joanes P & Company)
Vasco
12.2020 - 02.2022
- Prepare and manage shipping documents, including bills of lading, invoices, and certificates of origin.
- Coordinate port arrangements for the arrival and departure of vessels.
- Liaise with port authorities, customs officials, and other relevant parties to ensure smooth and timely port operations.
- Provided assistance with the planning of events such as staff meetings or conferences.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Have excellent computer and keyboard skills.
- Have excellent attention to detail's.
Hotel Supervisor
(Hotel Avisha Residency)
Vasco
02.2019 - 10.2020
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Oversaw recruiting, interviews and new employee hiring.
- Developed strategies to improve customer service levels within the hotel.
- Ensured that all areas of the hotel met safety regulations and standards.
- Built and maintained productive relationships with employees.
Customer Service Representative
(Serco Global Services Pvt. Ltd.)
Mumbai
05.2019 - 11.2019
- Provided exceptional customer service to Barclaycard customers through various channels, including phone calls, emails, and online chat.
- Resolved customer inquiries, concerns, and issues promptly, achieving a high rate of customer satisfaction.
- Demonstrated effective communication skills in delivering clear and concise information to customers and collaborating with team members.
- Met and exceeded established performance metrics, including call resolution times and customer service targets.
Jr. Navigating Officer
(Marinetech Ship Managers And Surveyors Pvt. Ltd.)
Vasco
02.2013 - 04.2019
- Supervised navigational operations, reports, equipment, supplies, maintenance, and resources of the ship.
- Responsible for the supervision, training, and evaluation of all persons in the Bridge crew and maintains and administers discipline to vessel personnel.
- Scheduled operational tasking and harbor movements. Assisted in docking undocking operations under the Master’s directions.
- Developed and updated crew members’ training curricular based on company policies and industry best practices.
- Maintained records of crew members’ activities, accident reports, and other data related to safety on board the ship.
Education
CERT NO:C54991 - MANUAL HANDLING Exp: FEB 2027
ISM
FINGLAS,IRELAND02-2024
GMDSS - Global Maritime Distress & Safety System
Lal Bahadur Shastri College
India03-2014
Navigational Watchkeeping Officer - Nautical Science
Lal Bahadur Shastri College
India12-2013
Skills
- Business Development
- Workforce Management
- Financial Management
- Performance Management
- Staff Development
- Expense Tracking
- Strategic Planning
- Verbal and Written Communication
- Cross-Functional Teamwork
Affiliations
- Listening music
- Socializing
- Playing cricket
- Playing football
Accomplishments
- FOSTAC (Food Safety Training & Certification) from FDA Goa-India
- Employer of the month for successfully finishing two ship transhipment work projects within a given deadline.
Certification
Standard of Training Certification and watchkeeping Courses:
- Ship Security Officer
- Proficiency in Survival Craft
- Medical First Aid
- Fire Fighting
- Personal Safety and Social Responsibilities
Languages
English
First Language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridTimeline
Business Development Manager
FAIRMACS SHIPSTORES PVT LTD
03.2022 - 11.2023
Office Administrator
(Joanes P & Company)
12.2020 - 02.2022
Customer Service Representative
(Serco Global Services Pvt. Ltd.)
05.2019 - 11.2019
Hotel Supervisor
(Hotel Avisha Residency)
02.2019 - 10.2020
Jr. Navigating Officer
(Marinetech Ship Managers And Surveyors Pvt. Ltd.)
02.2013 - 04.2019
CERT NO:C54991 - MANUAL HANDLING Exp: FEB 2027
ISM
GMDSS - Global Maritime Distress & Safety System
Lal Bahadur Shastri College
Navigational Watchkeeping Officer - Nautical Science
Lal Bahadur Shastri College
Standard of Training Certification and watchkeeping Courses:
- Ship Security Officer
- Proficiency in Survival Craft
- Medical First Aid
- Fire Fighting
- Personal Safety and Social Responsibilities
VISA
- STAMP 4
References
References available upon request.
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