Summary
Overview
Work History
Education
Skills
Languages
System Skills
Personal Information
Hobbies and Interests
Disclaimer
Coursework
Timeline
Generic

Avinash Arjun Ghanekar

Dombivali

Summary

Detail-oriented and results-driven Deputy Manager with over 10 years of comprehensive experience in the banking sector, specializing in operational efficiencies and customer service excellence. Proficient in various banking systems and software applications including Finnone, Flexcube, and SQL Developer. Adept at managing demographic requests and handling customer escalations, ensuring on-time processing in high-volume environments. Seeking to leverage expertise in operational management to enhance business performance in a challenging new role.

Overview

10
10
years of professional experience

Work History

Deputy Manager Grade II

ICICI BANK LTD
12.2022 - Current


  • Oversee and manage operations related to demographic requests, ensuring timely processing of high-volume transactions adhering to established turnaround times (TAT).
  • Efficiently handle customer escalations requests, ensuring prompt resolutions and maintaining high levels of customer satisfaction.
  • Collaborate with cross-functional teams to streamline operational processes, enhancing productivity and service quality.
  • Handling Team and assign work among the team members to ensure smooth processing of customer requests with ensuring to achieve targeted productivity of each individuals
  • Enhanced employee performance by providing regular feedback, coaching, and training opportunities.
  • Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
  • Liaised with team members, stakeholders to coordinate activities, provisioning, environment setup, risk mitigation and follow-up.

Senior Officer

HDB Financial Services
12.2014 - Current
  • Company Overview: Subsidiary of HDFC BANK LTD
  • Now work in HDFC BANK
  • Maintaining and Publishing daily MIS, monthly MIS of the activities to the superiors
  • Creating SRE (Security Receipt Entry), SDRE (Security Document Receipt Entry) and Authorization
  • Working for bank software i.e FINNONE, FLEXCUBE, update all the information of retail assets
  • Worked the activities related Property Release
  • Mail to the various branches in case of any problem
  • Co-ordinate branches in case of any query related to Property Release
  • Solving all the query of Customer in TAT
  • NAX Certificate letter send to local Operations
  • Agri NDC holograms send to local Operations
  • Handling the actionable all project
  • Preparing monthly basis MIS of matured cases uploaded but not raised by branches
  • And publish to Local Operations
  • Maintaining and publishing Property release monthly volume and segmental wise TAT MIS
  • Preparing and maintaining Agri NDC TAT MIS
  • Security linking and de-linking
  • Checking all the details of customer i.e Refund details, charges
  • Intimation letter send to customer
  • Monthly Physical reconciliation of SBLC
  • Facility account closure as per Approval and Annexure-I
  • Preparing and publishing SBLC reconciliation
  • Work on Weedout data and data share to closure team for account closure
  • Subsidiary of HDFC BANK LTD
  • System Skill: Flexcube, Finnone, Foreclosure utility, Posidex, SQL Developer, handling mail, Laser soft
  • Additional Course: Master Diploma with tally ERP
  • 9.0, Typing 30 w.p.m in English, MS-CIT

Education

Bachelor of Arts - Advanced Accountancy

Mumbai University
Mumbai
04-2013

Skills

  • Banking Software Proficiency:
    Finnone
    Flexcube
    Finnacle
    ICRM
    Laser Soft
    FCRM
    Posidex
  • Technical Skills:
    SQL Developer
  • Operational Management:
    Daily volume processing within TAT
    Customer escalation management

Languages

Marathi
Hindi
English

System Skills

  • Flexcube
  • Finnone
  • Foreclosure utility
  • Posidex
  • SQL Developer
  • Handling mail
  • Laser soft

Personal Information

  • Date of Birth: 03/23/91
  • Marital Status: Married

Hobbies and Interests

  • Making Friendship
  • Listening Music

Disclaimer

I do hereby declare that all above statements are true to the best of my knowledge and belief.

Coursework

  • Master Diploma with Tally ERP 9.0
  • Typing 30 w.p.m in English
  • MS-CIT

Timeline

Deputy Manager Grade II

ICICI BANK LTD
12.2022 - Current

Senior Officer

HDB Financial Services
12.2014 - Current

Bachelor of Arts - Advanced Accountancy

Mumbai University

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Avinash Arjun Ghanekar