Summary
Overview
Work history
Education
Skills
Interests
Timeline
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Ava Toher

Headford, Mayo,Co. Galway

Summary

Goal-focused Waiter well-versed in gastropub and restaurant settings. Driven to go above and beyond to satisfy customers, improve operations and support team members.

Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations.

Friendly and enthusiastic Waiter adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.

Energetic and outgoing professional with dedication to positive guest relations. Passionate about securing new, challenging position within fast-paced restaurant or bar. High-volume dining, customer service and cash-handling background.

Self-motivated individual offering excellent skills in guest relations and upselling products and services. Engaging Waiter with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills.

Overview

5
5
years of professional experience
13
13
years of post-secondary education

Work history

Commis waiter

Ashford Castle
Cong, Mayo
10.2021 - Current
  • Set tables with cutlery, napkins, glasses and centrepieces in line with restaurant standards.
  • Clearly communicated menu alterations in customer orders to kitchen staff to maximise order accuracy.
  • Gained thorough understanding of restaurant processes, health and safety procedures and waiting standards in the George V restaurant.
  • Polished plates and cutlery ahead of service.
  • Restocked frequently used items including clean napkins, tablecloths and cutlery roll-ups and maintained clean server station.
  • Refilled condiments including salt, pepper and selection of sauces to ensure sufficient stock.
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.

Cashier

Wisebuys
Cross, Mayo
01.2018 - 06.2019
  • Wisebuys Grocery Store Work at checkout, stocking shelves and making sure the shop is tidy.
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
  • Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
  • Greeted customers entering store and responded promptly to customer needs.
  • Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
  • Delivered outstanding customer care with proactive sales and listening skills.
  • Completed opening and closing procedures each day.

Accommodation assistant

Corrib View Villa
Cross, County Mayo
01.2013 - 01.2018
  • Prioritised tasks to consistently meet room readiness upon guest check-in.
  • Reported maintenance issues for prompt resolution.
  • Resolved guest queries in line with service standards and protocols.
  • Welcomed guests, answered questions and anticipated service needs, maintaining excellent customer satisfaction.
  • Delivered extra linen and toiletries to meet guest needs.
  • Secured guest rooms after performing housekeeping services.
  • Sanitised bathrooms to uphold strict hygiene and infection control procedures.
  • Vacuumed and dusted reception areas and walkways.
  • Cleared and organised Back of House areas to minimise accident risks.
  • Removed used towels and bedding, replaced with new and reset spaces to professional standards.

Education

QQI level 5 - Studies

Galway Technical Institute
Galway
09.2020 - 05.2021

Leaving Certificate -

Presentation College Headford
Headford, County Galway
08.2015 - 05.2020

St. Feichins National School Cross
Cross, County Mayo
09.2007 - 06.2015

Skills

  • Manual handling
  • Customer service
  • Cash handling processes
  • Answering customer questions
  • Computer savvy
  • Supply management
  • Quick problem solver
  • Exceptional attention to detail

Interests

Interests and Hobbies: , Member of the Neale minor Football Team Enjoy swimming and listening to music I am a keen supporter of the Mayo Senior Football Team Achievements: I completed the gaeltacht during the summer of 2019 I have completed 3 modules as part of the leadership for life course, I would like to take this opportunity to thank you for reading my Curriculum Vitae.

Timeline

Commis waiter

Ashford Castle
10.2021 - Current

QQI level 5 - Studies

Galway Technical Institute
09.2020 - 05.2021

Cashier

Wisebuys
01.2018 - 06.2019

Leaving Certificate -

Presentation College Headford
08.2015 - 05.2020

Accommodation assistant

Corrib View Villa
01.2013 - 01.2018

St. Feichins National School Cross
09.2007 - 06.2015
Ava Toher