Computer gaming
Ava Monahan
Restaurant Manager
Galway,Galway
Summary
Experienced Manager bringing demonstrated success in developing and motivating strong restaurant teams to assist 100+ customers hourly. Keeps all areas clean and sanitized while managing inventory and preventing waste. Positive and upbeat with customers and team members alike.
Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.
Highly proactive manager with 5 years of experience in team leadership in customer support industry. Background includes sales, management and customer service in fast-paced settings.
Energetic Kitchen Manager enthusiastic about working with high-performance teams. Personable, responsible and hardworking professional. Dedicated to innovative dishes, effective budgeting and top-of-the-line customer service.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Restaurant Manager
Tuk Asian Street Foos
Loughrea , Galway
2018.08 - 2022.01
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Prepared for and executed new menu implementations.
- Led and directed team members on effective methods, operations and procedures.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Carefully interviewed, selected, trained and supervised staff.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Customer Advisor
Ebay.com
Remove
2020.10 - 2021.04
- Resolved customer issues to enable mutually beneficial outcomes and encourage continued cooperation.
- Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
- Documented customer interactions in internal database to maintain complete customer service history.
- Documented customer concerns and inquiry resolutions in internal computer system.
- Listened to customers in actively to assess issues and provide accurate information.
- Navigated extensive company knowledge base to obtain appropriate solutions for customer service issues.
- Researched and resolved account and service problems with friendly, knowledgeable support.
Shop Manager
Galway SPCA
Galway , Galway
2015.10 - 2018.09
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Created employee schedules to align coverage with forecasted demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Submitted reports to senior management to aid in business decision-making and planning.
- Managed bookkeeping, expenses and other financial aspects of business with Software.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Managed inventory control, cash control and store opening and closing procedures.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Education
Level 5 - Communications
Fàs
Loughrea 2015.01 - 2016.02
Diploma - Psychology
University of Duke
Usa 2020.05 - 2020.11
Skills
Food preparation and safety
undefinedInterests
Farming and animals
Passion for reading and writing
Charity work
Timeline
Customer Advisor
Ebay.com
2020.10 - 2021.04
Diploma - Psychology
University of Duke
2020.05 - 2020.11
Restaurant Manager
Tuk Asian Street Foos
2018.08 - 2022.01
Shop Manager
Galway SPCA
2015.10 - 2018.09
Level 5 - Communications
Fàs
2015.01 - 2016.02
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