Ava Kennedy Downes
Longford,Ireland
Summary
Motivated and detail-oriented individual with strong customer service, organizational, and administrative skills, seeking an opportunity within the insurance sector. Demonstrates a high level of accuracy in data handling, the ability to work efficiently under pressure, and a strong commitment to meeting deadlines. Reliable and punctual, with a professional approach to handling confidential information and delivering excellent client service.
currently based in Ireland and relocating to Manchester at the end of May/ beginning of June, with full availability to commence work immediately upon arrival.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work history
Insurance advisor
FBD Insurance Ireland
Mullingar, County Westmeath
2025.06 - Current
- Provide tailored insurance advice based on individual client needs.
- Attended professional development training to enhance knowledge in the field of insurance advisory.
- Handle high volumes of customer interactions, delivering excellent service.
- Handled paperwork efficiently, reducing processing time significantly.
- Process policy applications, renewals, and amendments accurately.
- Ensure full compliance with industry regulations and company standards.
- Completed professional insurance exam to support advisory role.
waitress
Glasson Lakehouse
Longford, Ireland
2024.05 - 2025.06
- Assisted in addressing customer complaints through effective communication skills.
- Coordinated with kitchen staff to ensure efficient workflow during busy periods.
- Answering calls with the correct mannerisms.
- Handled cash transactions accurately, ensured balanced till at end of shift.
Waitress/Bar/Shop
Centre Parcs
Longford, Ireland
2022.09 - 2024.05
- Provided excellent service in a high-volume environment.
- Operated tills and handled cash/card transactions.
- Worked efficiently under pressure as part of a team.
- Maintained clean and organised dining area for customer comfort.
Education
Leaving Certificate (equivalent to a UK A-Levels) - English/ Math's/ Geography/ Business
Ballymahon vocational school
Ireland, Ballymahon 2016.08 - 2022.05
Skills
- Strong customer service and communication skills
- High attention to detail and accuracy in data handling
- Proficient in Microsoft excel, Word, and Outlook
- Good understanding of confidentiality and GDPR principles
- Strong organizational and time management abilities
- Ability to work under pressure in structured environments
- Excellent punctuality and reliability in professional settings
Affiliations
- Reading.
- Puzzle solving.
- Gym/ fitness
References
References available upon request.
Timeline
Insurance advisor
FBD Insurance Ireland
2025.06 - Current
waitress
Glasson Lakehouse
2024.05 - 2025.06
Waitress/Bar/Shop
Centre Parcs
2022.09 - 2024.05
Leaving Certificate (equivalent to a UK A-Levels) - English/ Math's/ Geography/ Business
Ballymahon vocational school
2016.08 - 2022.05