Austen Mozier
Modoc
Summary
Dynamic and results-driven professional with extensive experience at Horseshoe Casino, excelling in guest relations and compliance monitoring. Proven track record of maximizing profitability through effective table game supervision and fostering strong player relationships. Recognized for attention to detail and reliability in maintaining confidential records and enhancing operational efficiency.
Overview
8
8
years of professional experience
Work History
Dual Rate Table Games Supervisor
Horseshoe Casino
11.2019 - Current
- Maximized profitability with effective table game supervision, adhering to casino policies and procedures.
- Established strong relationships with players by providing exceptional customer service and promptly resolving disputes.
- Supported casino promotions by actively engaging guests at the tables and encouraging participation in promotional events.
- Evaluated employee performance regularly, identifying areas for improvement and providing constructive feedback to promote growth within the team.
- Ensured compliance with state gaming regulations through diligent monitoring of all gaming activities on the casino floor.
Secretary
Aether Magic
04.2017 - 08.2019
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Education
No Degree - Medical Coding
IvyTech Community College
Fort Wayne, IN03-2026
Bachelor of Science - Business Technology
Northwest Missouri State University
Maryville, MO12-2013
Skills
- Guest relations
- Policy enforcement
- Recordkeeping skills
- Compliance monitoring
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
Timeline
Dual Rate Table Games Supervisor
Horseshoe Casino
11.2019 - Current
Secretary
Aether Magic
04.2017 - 08.2019
No Degree - Medical Coding
IvyTech Community College
Bachelor of Science - Business Technology
Northwest Missouri State University
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