Summary
Overview
Work History
Skills
Timeline
Languages
Websites
Work Preference
Quote
Work Availability
Manager
Aulona Shabani

Aulona Shabani

Dublin,Ireland

Summary

Versatile specialist with results-driven and focused approach to completing work. Skilled leader, planner and problem-solver with several-year career in the field. Known for excellent attention to detail and great work ethic.

Overview

3
3
years of professional experience

Work History

Insight Specialist

Capita Customer Solutions
Dublin, Ireland
01.2024 - Current
  • Maintained accurate records of customer interactions and feedback.
  • Provided technical support for users experiencing difficulties with software applications.
  • Generated reports to track performance metrics of team members.
  • Provided technical support for customers in resolving complex issues.
  • Assisted in developing strategies to increase customer satisfaction levels.
  • Created training materials for new hires on the company's procedures and policies.
  • Participated in ongoing training and compliance activities.
  • Maintained positive working relationship with fellow staff and management.

POC

Capita Customer Solutions
Dublin, Ireland
10.2022 - 01.2024
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Adapted teaching methods based on individual learning styles.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Identified needs of customers promptly and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Recognized by management for providing exceptional customer service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Completed day-to-day duties accurately and efficiently.

Customer Service Representative

Capita Customer Solutions
Dublin, Ireland
02.2022 - 10.2022
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Resolved customer complaints promptly and efficiently.
  • Provided accurate information about products and services to customers.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Developed strong customer relationships to encourage repeat business.

Skills

  • Effective Communication
  • Problem-Solving
  • Multitasking
  • Team building
  • Organizational Skills
  • Interpersonal Skills
  • Relationship Building
  • Active Listening
  • Time Management
  • Analytical Skills
  • Data Analysis
  • Attention to Detail

Timeline

Insight Specialist

Capita Customer Solutions
01.2024 - Current

POC

Capita Customer Solutions
10.2022 - 01.2024

Customer Service Representative

Capita Customer Solutions
02.2022 - 10.2022

Languages

Albanian
Native language
Spanish
Advanced (C1)
C1
English
Proficient (C2)
C2

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Company CultureWork-life balanceWork from home optionCareer advancement

Quote

Success is not the key to happiness. Happiness is the key to success. If you love what you are doing, you will be successful.
Albert Schweitzer

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Aulona Shabani