Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Audrey Dillon

Audrey Dillon

Limerick

Summary

Proven leader in EMEA Global Production Planning at Dell, adept at cost control and fostering team collaboration. Excelled in enhancing team outcomes and customer satisfaction, evidenced by implementing process improvements that boosted efficiency. Skilled in production scheduling and building strong relationships, consistently achieving project objectives and exceeding performance goals.

Overview

23
23
years of professional experience

Work History

EMEA Global Production Planning COS

Dell
Limerick, Ireland
01.2006 - Current
  • Worked effectively in team environments to make the workplace more productive.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Updated and maintained databases with current information.
  • Completed day-to-day duties accurately and efficiently.
  • Maintained updated knowledge through continuing education and advanced training.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Participated in internal audits to ensure conformance with ISO 9001 standards.

Customer Care Team Lead

O2
Limerick, Ireland
01.2004 - 01.2025
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Conducted regular meetings with the customer care team to ensure quality performance and productivity.
  • Assessed team performance against established goals and objectives on an ongoing basis.
  • Analyzed call center data for trends in order to recommend process improvements.
  • Monitored customer satisfaction levels through surveys and feedback.
  • Delivered customer support to high call load each shift.

Custoer Care Agent

O2
Limerick, Ireland
01.2002 - 01.2004
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Followed up with customers to ensure their satisfaction with product or service purchased.
  • Trained new hires on telephone etiquette and company processes.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Updated clients consistently regarding issues and answered questions quickly and accurately.
  • Developed strong relationships with customers through effective communication.
  • Ensured compliance with applicable laws and regulations governing telemarketing activities.

Education

High School Diploma -

HSI Business School
Limerick
06-2001

Skills

  • Customer focus
  • Cost control
  • Production scheduling
  • Capacity planning
  • Materials management
  • KPI tracking
  • Relationship building
  • Multitasking capacity
  • Adaptability
  • Team leadership
  • Cross-functional collaboration
  • Communication
  • Decision-making
  • Time management
  • Active listening
  • Teamwork

Accomplishments

  • Employee of the year in O2 Limerick 2001.
  • Dell November 2024: Award recieved for navigating a successfull External ISO audit while managing daily workload.
  • Dell September 2024: Award received for organizing a hugely successful departmental strategy session in Poland Great agenda with high quality content and will for the basis of a very successful FY26
  • January 2022: Recognition recieved from Dell Nordic Sales VP : providing critical Escalation Delivery Updates

Timeline

EMEA Global Production Planning COS

Dell
01.2006 - Current

Customer Care Team Lead

O2
01.2004 - 01.2025

Custoer Care Agent

O2
01.2002 - 01.2004

High School Diploma -

HSI Business School

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Audrey Dillon