Summary
Overview
Work history
Education
Skills
Timeline
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ASMAOU DIALLO

Dublin

Summary

Accomplished professional with expertise in payroll administration, financial analysis, and invoicing management. Demonstrates exceptional customer service and compliance oversight, ensuring accuracy and adherence to regulations. Known for attention to detail and deadline orientation, with a proven track record of process enhancement. Advanced SAP proficiency and strong organisational skills support efficient operations. Committed to leveraging skills for continued career growth in finance and administration.

Overview

13
13
years of professional experience
8054
8054
years of post-secondary education

Work history

Invoicing Specialist (GSO), Microsoft Acc. French

Infosys
Dublin, Ireland
12.2016 - 09.2025
  • Achieved 100% SLA compliance by leading end-to-end invoicing for Microsoft Business Programs.
  • Reduced billing discrepancies by 25% through analysis and resolution of complex inquiries.
  • Prepared and presented monthly cycle bill packs and performance reports to senior management.
  • Trained new hires on invoicing systems, ensuring prompt resolution of system issues.
  • Collaborated with Credit Services and BPO teams to prioritise critical invoicing tasks.
  • Updated the report tracker daily with new invoices from SAP reports.
  • Dispatched invoices and credit notes via email, portal, or hard copy according to customer requirements.

Quality Auditor, Microsoft Account

Arvato
Dublin, Ireland
02.2013 - 12.2016
  • Acted as Power of Attorney for Microsoft, managing licenses, agreements, and amendments.
  • Processed and validated incoming licenses, ensuring legal completeness and reducing errors by 15%.
  • Generated compliance and performance reports daily, weekly, and monthly for stakeholders.
  • Served as primary escalation point for partner queries, achieving a 98% case-closure rate within SLA.
  • Consulted on complex cases to support Transactional Specialists, enhancing team consistency and accuracy.

Customer Service & Collections Agent (French)

Ironplanet
Dublin, Ireland
09.2012 - 01.2013
  • Managed billing follow-up, requested bills of lading, and pursued overdue payments within French customer base.
  • Updated CRM with all customer interactions and transactions to ensure full audit-trail compliance.
  • Relisted marketplace items while conducting outreach to first-time buyers, resulting in 10% increase in repeat business.
  • Coordinated resolution of customer issues by collaborating with Senior Management and Finance on tax-exemption forms.

Education

Payroll & Administration (QQI Level 5) -

Dublin Dun Laoghaire ETB

BBA - Accounting And Finance

Tallaght-TU Dublin

Certificate - Community Health

Ballsbridge College of Further Education

Certificate - English Language Studies (FETAC)

Integrate Ireland, Trinity College Dublin

Skills

  • Payroll administration
  • Financial analysis
  • Invoicing management
  • Customer service
  • Compliance oversight
  • Attention to detail
  • Deadline orientation
  • Process enhancement
  • Advanced SAP proficiency
  • Organizational skills

Timeline

Invoicing Specialist (GSO), Microsoft Acc. French

Infosys
12.2016 - 09.2025

Quality Auditor, Microsoft Account

Arvato
02.2013 - 12.2016

Customer Service & Collections Agent (French)

Ironplanet
09.2012 - 01.2013

Payroll & Administration (QQI Level 5) -

Dublin Dun Laoghaire ETB

BBA - Accounting And Finance

Tallaght-TU Dublin

Certificate - Community Health

Ballsbridge College of Further Education

Certificate - English Language Studies (FETAC)

Integrate Ireland, Trinity College Dublin

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ASMAOU DIALLO