Summary
Overview
Work History
Education
Skills
Timeline
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Asmaou Diallo

Dublin

Summary

A Billing & Finance specialist with 10+ years of experience supporting global Microsoft accounts in GSO, Quality Auditing, and Customer Service roles. Proven track record of managing end-to-end billing cycles, resolving complex invoice inquiries, and driving process improvements through automation. Advanced proficiency in SAP, Excel, and multiple billing platforms, with exceptional analytical, communication, and stakeholder-management skills.

Overview

13
13
years of professional experience

Work History

Invoicing Specialist (GSO), Microsoft Acc. French

Infosys
12.2016 - Current
  • Lead end-to-end subsidiary invoicing for Microsoft Business Programs, maintaining 100% SLA compliance.
  • Analysed and resolved complex invoicing inquiries, reducing billing discrepancies by 25%.
  • Prepared and presented monthly cycle bill packs and performance reports to senior management.
  • Trained and mentored new hires on invoicing systems and processes, and flagged system issues for timely resolution.
  • Collaborated with Credit Services and BPO teams to prioritize critical invoicing tasks, and ensure accurate billing data across platforms.
  • Pulled the daily SAP reports and updated the report tracker with the new invoices to act on.
  • Dispatched invoices and credit notes to customers by email, on their portal, or by hard copy according to the countries' customers' requirements (UK, EMEA).

Quality Auditor, Microsoft Account

Arvato
Dublin
02.2013 - 12.2016
  • Acted as Power of Attorney for Microsoft on licenses, agreements, amendments, orders, and credits per global compliance regulations.
  • Processed and validated incoming licenses and agreements, ensuring legal completeness and reducing processing errors by 15%.
  • Generated daily, weekly, and monthly compliance and performance reports for internal stakeholders
  • Served as primary escalation point for partner queries and complaints—achieving a 98% case-closure rate within SLA.
  • Supported Transactional Specialists by consulting on complex cases, driving consistency and accuracy across the team.

Customer Service & Collections Agent (French)

Ironplanet
Dublin
09.2012 - 01.2013
  • Managed billing follow-up, requested bills of lading, and chased late payments across French-language customer base.
  • Maintained and updated CRM with every customer interaction and transaction, ensuring full audit-trail compliance.
  • Relisted marketplace items and conducted proactive outreach to first-time buyers, driving repeat business by 10%.
  • Escalated and resolved customer issues in a timely manner, collaborating with Senior Management and Finance to handle tax-exemption forms.

Education

Payroll & Administration (QQI Level 5)

Dublin Dun Laoghaire ETB
Dublin Ireland
02-2025

BBA - Accounting And Finance

Tallaght-TU Dublin
Dublin
05-2012

Certificate in Community Health

Ballsbridge College of Further Education
Dublin Ireland
05-2008

Certificate in English Language Studies (FETAC)

| Integrate Ireland, Trinity College Dublin
Dublin Ireland
05-2007

Skills

  • Payroll administration
  • Financial analysis
  • Invoicing procedures
  • Customer service
  • Compliance management
  • Data analysis
  • Attention to detail
  • Deadline oriented
  • Process improvement
  • SAP (advanced)

Timeline

Invoicing Specialist (GSO), Microsoft Acc. French

Infosys
12.2016 - Current

Quality Auditor, Microsoft Account

Arvato
02.2013 - 12.2016

Customer Service & Collections Agent (French)

Ironplanet
09.2012 - 01.2013

Payroll & Administration (QQI Level 5)

Dublin Dun Laoghaire ETB

BBA - Accounting And Finance

Tallaght-TU Dublin

Certificate in Community Health

Ballsbridge College of Further Education

Certificate in English Language Studies (FETAC)

| Integrate Ireland, Trinity College Dublin

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Asmaou Diallo