Asmaa Abdallah
Castlebar
Summary
Dedicated and Enthusiastic Customer Service professional providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for being Kind and empathetic. Detail-oriented and able to learn concepts quickly.
Overview
4
4
years of professional experience
Work History
Cabin Crew Member
Qatar airways
Doha
02.2021 - 10.2023
- Provided personalized service to customers ensuring their comfort and satisfaction.
- Assisted special need customers going above and beyond to create memorable experience.
- Communicated effectively with customers, offered answers and anticipated their needs to enhance comfort.
- Handled customers complaints and request with empathy and professionalism.
- Worked effectively with a diverse crew to ensure smooth operations.
- Promoted in-flight product.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
Hotel Receptionist
Grand Royal Hotel
Nairob
01.2021 - 01.2022
- Answered inquiries from potential customers regarding room availability, rates and policies.
- Provided excellent customer service to all guests by responding promptly to their requests or concerns.
- Responded to inquiries and room requests made online, by phone, and via email.
- Maintained accurate records of guest reservations, cancellations and no-shows.
- Developed relationships with frequent customers in order to increase repeat business.
Customer Service Representative
Galmart Supermarket
Nairobi
05.2019 - 11.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Conducted regular follow-up cwith customers after resolving their issues.
Education
Some College (No Degree) - Device Configuration And Management
Ballina Digital Skills Center
Ballina, MO01-2024
Some College (No Degree) - Computer Networking
Ballina Digital Skill Center
Ballina, MO01-2024
Some College (No Degree) - Cybersecurity
Ballina Digital Skills Center
Ballina01-2024
Some College (No Degree) - Digital Literacy
Ballina Digital Skill Center
Ballina, MO01-2024
High School Diploma -
Al Ansar Schools
Nairobi,kenya01-2018
Skills
- Customer Service
- Excellent Communication
- First Aid
- Emergency Response Coordination
- Public Speaking
- Cultural Awareness
- Initiative-taking
- Complaint Handling
- Microsoft Excel and PowerPoint
Languages
kiswahili
First Language
English
Advanced (C1)
C1
Arabic
Intermediate (B1)
B1
Somali
Advanced (C1)
C1
Timeline
Cabin Crew Member
Qatar airways
02.2021 - 10.2023
Hotel Receptionist
Grand Royal Hotel
01.2021 - 01.2022
Customer Service Representative
Galmart Supermarket
05.2019 - 11.2020
Some College (No Degree) - Device Configuration And Management
Ballina Digital Skills Center
Some College (No Degree) - Computer Networking
Ballina Digital Skill Center
Some College (No Degree) - Cybersecurity
Ballina Digital Skills Center
Some College (No Degree) - Digital Literacy
Ballina Digital Skill Center
High School Diploma -
Al Ansar Schools
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