ASIMA JALAL
KOLLAM,KERALA
Summary
Experienced with ensuring passenger safety and comfort during flights. Utilizes expertise in emergency procedures and customer service to enhance travel experience. Strong understanding of aviation regulations and team dynamics, contributing to seamless cabin operations.
Understands safety protocols and emergency procedures, combined with proficiency in customer service and conflict resolution. Strives to create positive and memorable experience for all passengers.
Energetic and multilingual cabin crew member with dynamic interpersonal skills. Poised and efficient and dedicated to team-driven environment. Over 7 years working as part of cabin crew for national airline.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cabin Crew
Air India Express
11.2017 - Current
- Provided exceptional customer service to over 186 passengers per flight, ensuring comfort and safety
- Conducted pre-flight safety checks and emergency procedures training, contributing to 100% safety compliance record
- Handled in-flight sales of duty-free goods, boosting on-board revenue
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Assisted passengers with special needs, providing personalized care and support throughout the flight.
- Provided compassionate assistance during medical emergencies onboard, administering first aid treatment according to training guidelines until further help arrived.
- Collaborated with fellow crew members to deliver a seamless flight experience for passengers, ensuring timely departure and arrival.
Education
BBA Airline And Airport Management - Hospitality Management
BHARATHIYAR UNIVERSITY
INDIA03-2018
Skills
- Multilingual Proficiency
- Security measures
- Employee interaction
- Complaint Handling
- Reliability and punctuality
- Food and beverage service
- Team building
- Emergency procedures
- Passenger assistance
- Aircraft emergency evacuations
- Grooming and personal hygiene
- Teamwork and cooperation
Certification
- Dangerous Goods Regulations (DGR) Awareness Certificate - International Air Transport Association (IATA).
- Hospitality and Customer Service Certification - Various Accredited Institutions.
- Emergency Evacuation Procedures Training Certification - Various Authorized Aviation Training Centers.
Languages
Malayalam
Native language
English
Advanced
C1
Hindi
Advanced
C1
Arabic
Intermediate
B1
Timeline
Cabin Crew
Air India Express
11.2017 - Current
- Dangerous Goods Regulations (DGR) Awareness Certificate - International Air Transport Association (IATA).
- Hospitality and Customer Service Certification - Various Accredited Institutions.
- Emergency Evacuation Procedures Training Certification - Various Authorized Aviation Training Centers.
BBA Airline And Airport Management - Hospitality Management
BHARATHIYAR UNIVERSITY
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