Ashley Penney
Maynooth,Ireland
Summary
Dedicated hospitality professional with extensive expertise in guest relationship building and front desk administration. Proficient in security system operation, night-time supervision, and room service oversight, ensuring seamless out-of-hours customer check-in and first-class customer service. Skilled in booking systems, including Opera, with a strong focus on health and safety compliance and complaint handling. Demonstrates proficiency in night audit procedures and end-of-day reporting, complemented by basic food hygiene knowledge. Committed to enhancing guest experiences through exceptional hospitality expertise while pursuing opportunities for career advancement within the industry.
Organised Night Manager equipped to oversee nightly hospitality operations. Manages check-ins, reservations and check-outs to foster seamless and memorable guest experiences.
Overview
25
25
years of professional experience
Work history
Night Manager
Sinnott Hotels / MHL Brooks Hotel
Dublin 2, Ireland
11.2013 - Current
- Managed nightly operations of four-star boutique hotel, ensuring high standards of service.
- Supervised night staff, fostering strong team spirit and morale.
- Monitored CCTV system regularly to maintain safety for guests and staff.
- Facilitated smooth check-ins and check-outs during peak hours, enhancing guest satisfaction.
- Handled financial transactions accurately for seamless end-of-day reporting.
- Oversaw night audit processes to ensure accurate financial records.
- Trained new employees on hotel procedures, boosting productivity within night shift team.
- Ensured timely delivery of room services, maintaining hospitality standards.
Night Manager
Grand Canal Hotel
Dublin 4, Ireland
02.2010 - 11.2013
- Responsible for the nightly running of this 3* hotel
- Late check in and check out of hotel guests
- Overseeing late bar staff and night porter service to hotel guests
- Ensured smooth operation of hotel overnight by managing front desk, assisting guests and addressing concerns.
- Trained new employees on hotel procedures enhancing productivity levels within the night shift team.
- Implemented fire safety guidelines effectively reducing risk potential during nightly operations including monthly check of equipment
- Upheld company policies whilst dealing with any disturbances or issues that arose during the night shift.
- Assisted guests with luggage or transportation requirements promoting a welcoming atmosphere within the hotel premises.
- Conducted regular walk-through inspections to maintain proper upkeep of facilities throughout the night.
- Performed concise and accurate handovers to day manager at end of shift.
- Conducted night audits to balance reports and reconcile cash drawers.
- Supervised night porters duties including conference room set up
- Provided tour groups with early departure porterage and continental breakfast
NIght Manager
Louis Fitzgerald Hotel
Dublin, Ireland
09.2010 - 01.2010
- Assisted guests with luggage or transportation requirements promoting a welcoming atmosphere within the hotel premises.
- Upheld company policies whilst dealing with any disturbances or issues that arose during the night shift.
- Implemented fire safety guidelines effectively reducing risk potential during nightly operations.
- Running of the night audit
- Cleaning of the lobby to ensure presentable at all times
- Facilitated check-ins and outs smoothly even during peak hours, guaranteeing guest satisfaction and repeat business.
Duty Manager
O'Callaghan Hotels
Dublin, Ireland
03.2007 - 10.2009
- Achieved smooth daily operations by overseeing staff and delegating tasks efficiently along with the General manager
- Liase with other departments regarding daily business, groups and conferences
- Welcoming guests and conference guests to the hotel
- Providing showaround of hotel in absense of sales team or General manager
- Liase with confernce organisers regarding setup and conference breaks
- Assist front desk at busy times
- Oversee group dinner been served
- Look after christmas and other parties in the hotel
- Stored cash floats and delivered secure banking procedures.
- Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
Night Supervisor / Manager
Sinnott Hotels Brooks Hotel
Dublin 2, Ireland
02.2001 - 02.2007
- Respnsible for the nightly running of this 4* bourique style hotel
- Running of the night audit
- Check in and check out of hotel guests
- Overseeing service by night porters in resident bar and bar cash up
- Overseeing night porter duties
- Ensure hotel secure for the night
- Welcoming guests back to the hotel at night
- Completing comment card analysis for General manager
- Trained new employees, enhancing their job performance quickly.
- Dealt with late-night emergencies calmly, ensuring minimal disruption to services.
Education
Certificate - Customer Care
Colaiste Idea College Of Further Education
DublinSkills
- Guest relationship building
- Security system operation
- Night-Time supervision
- Room service oversight
- Booking systems expertise
- Front desk administration
- Health and Safety Compliance
- First class customer service
- Hospitality expertise
- Out-of-hours customer check-in
- Opera
- Complaint handling
- Night audit procedures
- Basic Food Hygiene
- End-of-day reporting
Timeline
Night Manager
Sinnott Hotels / MHL Brooks Hotel
11.2013 - Current
NIght Manager
Louis Fitzgerald Hotel
09.2010 - 01.2010
Night Manager
Grand Canal Hotel
02.2010 - 11.2013
Duty Manager
O'Callaghan Hotels
03.2007 - 10.2009
Night Supervisor / Manager
Sinnott Hotels Brooks Hotel
02.2001 - 02.2007
Certificate - Customer Care
Colaiste Idea College Of Further Education