Ashley Moore

• Analyzed HRIS data to enhance system functionality and user experience.
• Collaborated with cross-functional teams to implement new HR technology solutions.
• Conducted regular audits of HRIS data for accuracy and compliance.
• Assisted in the integration of third-party applications with existing HR systems.
• Served as a liaison between IT and HR departments to resolve system issues efficiently.
• Conducted user acceptance testing prior to any major upgrades or patches being applied to the system.
• Resolved complex issues that arose during day-to-day operations involving the HRIS platform by troubleshooting errors or providing advice on best practices.
• Participated in project planning sessions with other members of the IT team when introducing new functionality into existing systems.
• Created and implemented new processes for employee onboarding, offboarding, and transfers within the HRIS system.
• Worked closely with stakeholders at all levels of an organization in order to understand their needs and develop solutions accordingly.
• Maintained up-to-date documentation of all processes associated with the HRIS system including training materials for end users.
• Implemented security protocols across the organization's HRIS platforms in order to protect sensitive information.
• Managed integrations between external vendors and internal systems such as payroll, benefits administration, and ATS systems.

• Administered HRIS system updates and maintenance for employee data management.
• Collaborated with HR team to streamline onboarding and offboarding processes using technology.
• Conducted regular audits of HR data to ensure accuracy and compliance.
• Assisted in troubleshooting system issues and provided user support solutions.
• Participated in system upgrades and enhancements to improve functionality.
• Developed test plans prior to releasing any new functionality into production environment within the Human Resources Information System.
• Analyzed existing HRIS systems, identified areas for improvement, and implemented upgrades as needed.
• Conducted training sessions with staff members to educate them on how to use the HRIS system effectively.
• Resolved issues related to data entry errors in the HRIS system by troubleshooting problems and updating records accordingly.
• Implemented security protocols and access rights for different users of the HRIS system.
• Generated ad-hoc reports using advanced query techniques to provide analysis of employee data across multiple departments.
• Prepared detailed documentation outlining how specific processes are executed within the company's Human Resources Information System.

• Established models to evaluate support operations performance and key metrics including SLAs.
• Zendesk Administrator
• Analyzed systems and processes to assess functionality and operational change impacts.
• Collaborated with departments to maintain Workday data integrity.
• Evaluated business processes alongside managers and employees, focusing analysis on critical areas.
• Compiled, organized, and entered data into Workday efficiently.
• Identified operational pain points through performance analysis and proposed actionable software solutions.
• Benchmarked business performance against operating policies for continuous improvement.
• Served as change advocate to address emerging business needs and introduced automation tools.

• Updated key human resource metrics on turnover and terminations using reporting tools on HRMS database.
• Explained and administered medical insurance, disability and flexible spending accounts.
• Met with staff to resolve difficult situations related to performance and conflict management.
• Conducted confidential investigations of discrimination, harassment and workplace violence.

• Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
• Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
• Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
• Developed internal requirements and standards to minimize regulatory risks and liability across programs.

Led the end-to-end implementation of Rippling, migrating the organization from a legacy HRIS to a fully optimized, integrated platform. Partnered with cross-functional stakeholders to assess requirements, configure modules, streamline workflows, and ensure accurate data migration. Delivered best-practice guidance, documentation, and training to ensure a smooth rollout and empower the team to successfully adopt and maintain the new system.

• Reviewed human resources paperwork for accuracy and completeness.
• Supported human resources staff with new hire orientations and monthly departmental meetings.
• Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
• Maintained human resources information system and kept employee files up to date and accurate.