Ashley L. Hill
Palo
Summary
Team-oriented professional prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Proven success in managing teams, overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Accounting and Billing Specialist
Linn County, IA
07.2024 - Current
- Assist customers with garnishments of wages. E-file court records in accordance to garnishment requirements.
- Enter, maintain and update data for Linn County warrants issued by the Clerk of Court of Linn County.
- Enter and maintain records for gun permits issued by the State of Iowa.
- Perform verification and status checks for Sex Offender Registry.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents, memos and invoices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
Lead 911 Communications Operator
Marion Police Department
07.2007 - 02.2024
- Supported public safety operations during major events by coordinating resources and relaying vital information.
- Developed strong relationships with local law enforcement agencies, facilitating seamless collaboration during joint operations.
- Mentored new operators during their initial training period, providing guidance on best practices and company policies. Continued Mentorship to all operators during their career.
- Annual writing and updating of policy and procedures for the communication center.
- Collaborated with Marion Fire Department leaders and Area Ambulance leaders to establish shared goals and ensure alignment across teams.
- Assist Communications Managers with the hiring and testing of new operators.
- Maintain and update training requirements for newly hired operators. Create goals and guidelines for the success of new operators.
- Ensure team members are successful in the development of skills by hosting various training and enrichment projects.
- Assist Communication Manager with annual budget requirements.
Personal Shopper
Nordstrom Direct
05.2006 - 07.2007
- Shop for customers all over the world via chat sessions, phone calls and email requests
- Assist in the return and exchange process
- Enter detailed information for each customer
Assistant Manager
Subway
05.2003 - 05.2006
- Responsible for the opening and closing of the store
- Hire new staff
- Truck order requests each week for items needed to run the store
- Make bank deposits on a daily basis
- Make customer requests for their choice of sandwich
Shift Leader
Dairy Queen
03.2002 - 05.2003
- Responsible for keeping employees on task
- Head cake decorator
Education
Bachelors - Management
Upper Iowa University
Fayette, IA05-2025
Associate of Arts - Criminal Justice-Law Enforcement
Kirkwood Community College
Cedar Rapids, IA05.2007
Skills
- Teamwork
- Information documentation
- Problem-solving abilities
- Time management
- Multitasking
- Computer skills
- Excellent communication
- Team leadership
- Team motivation
- Teamwork and collaboration
Accomplishments
- Collaborated with team of three in the development and implementation of new Computer Aided Dispatching system and Records Management - Tyler Technologies
- Promotion Certified Training Operator - March 2015
- Promoted to Lead 911 Operator for a team of nine communication operator's - July 2021
- Promoted to Terminal Agency Coordinator through the State of Iowa - October 2021
Professionalreferences
- Rhonda Kaczinski, Communication Center Manager, Marion Police Department, 319-360-8092, 319-377-1511
- Lieutenant Phil Fort, Marion Police Department, 319-389-2226, 319-377-1511
- Mike Kittsmiller, Chief of Police, Marion Police Department, 319-377-1511
- Stephanie Tarvestad, Operator, Linn County Sheriff Office, 319-398-3911
- Kyla Sergeant, Civil Division, Linn County, 319-892-6241
Certification
- Communication Center Supervisor Certification – NENA - July 2020
- Certified Training Officer (CTO) - Association of Public-Safety Communications Officials (APCO).
- CTO - Communications Training Officer
- Iowa Sex Offender Registry certification
Timeline
Accounting and Billing Specialist
Linn County, IA
07.2024 - Current
Lead 911 Communications Operator
Marion Police Department
07.2007 - 02.2024
Personal Shopper
Nordstrom Direct
05.2006 - 07.2007
Assistant Manager
Subway
05.2003 - 05.2006
Shift Leader
Dairy Queen
03.2002 - 05.2003
Associate of Arts - Criminal Justice-Law Enforcement
Kirkwood Community College
Bachelors - Management
Upper Iowa University
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