Ashley Kidane
Dublin,Ireland
Summary
Accomplished professional with expertise in account management, client retention, and sales strategy development. Demonstrates proficiency in customer relationship management, data analysis, and proactive client engagement. Skilled in sales negotiation, cross-functional collaboration, and exceptional communication. Adept at utilising Microsoft Office Suite, Citrix products, CRM software, and digital marketing principles to drive business development and customer service excellence. Committed to continuous improvement through renewals and upgrades, email campaigns execution, content creation and editing. Career goal: To leverage extensive skills in a dynamic role that fosters growth and innovation within the organisation.
Overview
8
8
years of professional experience
Work History
Customer Account Manager
Ohshima Ireland Ltd
Dublin, Ireland
09.2024 - 04.2025
- Develop and maintain strong, trust-based relationships with key clients in the aerospace industry, resulting in a significant increase in sales revenue
- Proactively engage with clients to understand their evolving needs, ensuring satisfaction and identifying opportunities for upselling and cross-selling
- Collaborate with sales and internal teams to create and execute strategies for customer retention, renewals, and account expansion
- Analyse account performance and deliver insights to inform renewal strategies, resulting in higher renewal rates
- Lead presentations and product demonstrations to showcase new offerings and drive platform adoption
- Manage customer inquiries, resolve issues efficiently, and ensure smooth execution of the ECN process, including communication with clients on ECNs
- Organize and host customer conference calls and meetings to ensure alignment with client needs and satisfaction
- Meet or exceed sales targets and KPIs set by the company
Inside Sales Representative
Wesco Distribution Ireland
12.2021 - 01.2024
- Contributed to the development and execution of sales strategies that led to increased customer acquisition and retention
- Managed a portfolio of accounts, including key clients such as Microsoft, ensuring high levels of client satisfaction and fostering long-term partnerships
- Worked closely with customers to understand their needs and proactively suggested solutions, including upsells and cross-sells to drive revenue growth
- Conducted product demonstrations and technical support, ensuring clients received tailored solutions that met their business goals
- Utilized sales data to identify trends and opportunities for growth, contributing to the development of strategic account plans
- Resolved invoicing discrepancies and maintained clear communication with suppliers and accounting to ensure smooth transaction processes
- Maintained strong customer relationships with diligent follow-ups.
- Processed orders accurately for customer satisfaction.
- Resolved customer concerns promptly to maintain satisfaction.
Account Manager (Contractor)
CCS Media
Dublin
01.2021 - 12.2021
- Identified and assessed customer needs, communicating the benefits of products and services to close new business and renew existing contracts
- Negotiated contracts with existing clients, focusing on retention and expansion opportunities
- Developed and streamlined the sales process to improve customer acquisition and engagement, leading to increased conversion rates
- Maximized customer satisfaction through proactive follow-up, issue resolution, and regular touchpoints to ensure customer needs were met
- Conducted cold calling and prospecting to identify new opportunities and expand the client base
- Recommended and selected suppliers to fulfil scheduled deliveries, ensuring timely and efficient fulfilment of customer orders
- Arranged and attended networking events, expanding professional contacts and prospects.
Process Specialist (1 Year Contract)
Infosys
Dublin
05.2020 - 05.2021
- Collaborating with sales and internal teams to create and execute strategies for customer retention, renewals and account expansion
- Managing customer inquiries and resolving issues effectively
- Processing Microsoft products such as, Office, Teams and other procurement
- Ensure that all sales activities comply with industry regulations, company policies, and ethical standards
- Streamlined production process by implementing new software systems.
- Conducted regular process audits, ensuring compliance with quality standards.
Sales Executive
Prepay Power Ltd
08.2017 - 05.2019
- Identify and target potential customers for electricity supply services
- Develop and implement strategies to acquire new clients, including businesses and residential areas
- Monitor market trends and competitor activities to identify new business opportunities
- Provide feedback to management regarding customer needs, market conditions, and competitive offerings
- Meet or exceed sales targets and KPIs set by the company
- Prepare and submit regular sales reports detailing progress towards targets and sales performance
- Ensure that all sales activities comply with industry regulations, company policies, and ethical standards
- Maintain up-to-date knowledge of electricity pricing, new products, and industry regulations
Education
BA (HON) - Business
Dublin Business School
BA - Marketing and Research
Asmara University
EritreaCertificate in Agile PM foundation - undefined
eCollege-Solas
Skills
- Account Management
- Client Retention
- Sales Strategy Development
- Customer Relationship Management
- Data Analysis
- Proactive Client Engagement
- Sales Negotiation
- Basic coding knowledge
- Cross-functional Collaboration
- Exceptional Communication
- Microsoft Office Suite
- Citrix Products
- CRM software utilisation
- Digital marketing principles
- Renewals and upgrades
- Email campaigns execution
- Content creation and editing
- Customer Service
- Business development
- Client retention
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Accomplishments
Top Sales Person for Prepay Power with one of the highest retention.
Timeline
Customer Account Manager
Ohshima Ireland Ltd
09.2024 - 04.2025
Inside Sales Representative
Wesco Distribution Ireland
12.2021 - 01.2024
Account Manager (Contractor)
CCS Media
01.2021 - 12.2021
Process Specialist (1 Year Contract)
Infosys
05.2020 - 05.2021
Sales Executive
Prepay Power Ltd
08.2017 - 05.2019
Certificate in Agile PM foundation - undefined
eCollege-Solas
BA (HON) - Business
Dublin Business School
BA - Marketing and Research
Asmara University
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