Ash Moffat-Wall
Dundee,United Kingdom
Summary
Charismatic hospitality professional with 5 years of food and beverage service experience across restaurants, cocktail bars, hotel bars, and management. Experienced in a wide array of leadership roles and particularly skilled in championing team morale in order to work towards providing consistent and outstanding guest experience.
Overview
7
7
years of professional experience
Work history
Bar & Restaurant Supervisor
Apex City Quay Hotel & Spa
Dundee
2024.03 - Current
- Led 50-120 cover dinner services through allocating roles and delegating tasks to team members, utilising a time-keeping approach to set realistic goals.
- Held daily team briefings to foster a positive work environment and to ensure expectations were communicated clearly ahead of busy service. Highlighted VIPs, any functions/events, previous complaints etc. so that team were equipped with all relevant information going into beginning of service.
- Quizzed team members regularly to encourage learning and confidence building, and to ensure brand standards were consistently met.
- Worked in tandem with our Conference & Events department to facilitate drinks service for functions between 100-300 guests on regular occasions.
- Identified individual team member's strengths and weaknesses and delivered personalised coaching in order to address gaps in knowledge and encourage professional growth.
- Built strong working relationships with other departments in order to create a streamlined guest experience, minimising hassle for guests.
- Led a team of drinks servers during the largest black tie event in Tayside, delivering excellent service to upwards of 700 guests in one evening.
Bar Manager
Boat Brae
Newport-on-Tay
2023.01 - 2024.02
- Led a small team in all aspects of bar service and cleanliness.
- Liaised with kitchen and restaurant management daily to ensure smooth running of service.
- Directed cocktail menu development, taking industry trends into account and increasing beverage sales.
- Prepared cleaning checklists for staff to work through, ensuring accurate records were kept for auditing purposes.
- Performed regular staff training sessions, including classic cocktail knowledge, barista skills, and order of service training.
- Adjusted staffing levels based on trade and in accordance with budgets.
Bar Supervisor
Tonic
Dundee
2022.09 - 2023.01
- Oversaw a casual dining establishment with 10+ beer taps from various local breweries, ensuring the team were kept up to date and knowledgeable on rotational taps.
- Facilitated a busy dispense bar, ensuring team members were aware of their surroundings and adhering to licensing law.
- Maintained bar cleanliness throughout service and through nightly cleaning checklists.
- Hosted cocktail masterclasses for guests solo, getting guests engaged and encouraging participation.
Duty Manager
MacMerry 300/Belford Ltd. (Multiple venues)
Dundee
2021.06 - 2022.09
- Managed front of house operations in Franks Wine & Pasta Bar, providing relaxed and professional service.
- Delivered intimate and knowledgeable cocktail service in The Blue Room and Draffens of Dundee.
- Delivered training to colleagues on all aspects of classic and modern cocktail service.
- Handled stock-takes and prepared order sheets for cocktail and wine bars.
- Deescalated hostile situations calmly and professionally.
Front of House Assistant
Little Things Cafe
Dundee
2019.06 - 2021.06
- Took lead on greeting guests and developing good rapport with regular customers, ensuring loyalty.
- Built out company social media presence in accordance to current trends and product photography styles.
- Assisted in food preparation and packaging in accordance to food safety regulations.
- Maintained a high standard of cleanliness during the Covid-19 pandemic.
Education
HND Year 1 - Contemporary Art Practice
Dundee & Angus College
Dundee 2020 - 2021
Scottish Qualifications Certificate - Textiles for Fashion & Interior Design
Dundee & Angus College
Dundee 2019 - 2020
Skills
- Scottish Licensing Law knowledge
- Classic cocktail knowledge and skills
- Barista skills
- Allergen awareness
- Complaint handling
- Team leadership
- Outstanding customer service
References
References available upon request.
Timeline
Bar & Restaurant Supervisor
Apex City Quay Hotel & Spa
2024.03 - Current
Bar Manager
Boat Brae
2023.01 - 2024.02
Bar Supervisor
Tonic
2022.09 - 2023.01
Duty Manager
MacMerry 300/Belford Ltd. (Multiple venues)
2021.06 - 2022.09
Front of House Assistant
Little Things Cafe
2019.06 - 2021.06
HND Year 1 - Contemporary Art Practice
Dundee & Angus College
2020 - 2021
Scottish Qualifications Certificate - Textiles for Fashion & Interior Design
Dundee & Angus College
2019 - 2020