Samuel Man
Cabra,Ireland
Summary
Recently accomplished and multilingual professional with a Bachelor of Arts in Clerical Education and TESOL certification . Skilled in CRM management, client advisory services, and team leadership, teaching, with a strong background in data analysis, process improvement, and quality assurance. Fluent in English, Mandarin, and Cantonese , with proven ability to communicate effectively across cultures. Proficient in Microsoft 365, Excel, Word, and various reporting tools .
Currently seeking a role that leverages communication skills, language abilities, and educational background to support client engagement, language instruction, or administrative excellence.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work history
Senior Financial Wellbeing Support Agent
Cornmarket Group Financial Services
Christchurch Square, Dublin 8, Ireland
09.2023 - 05.2025
- Streamlined office operations by implementing new administrative systems.
- Utilised CRM tools for effective client information management and data reporting.
- Managed over 50 customer calls per day, providing information about financial products and resolving issues.
- Utilised industry knowledge of company products to assist clients in making informed decisions about property investments.
- Resolved conflicts between Clients and Financial Consultants to facilitate smooth booked meeting.
Junior Barista
Beanhive Coffee
Dawson Street , Dublin 2
06.2022 - 09.2023
- Communicated effectively with kitchen staff ensuring seamless service delivery.
- Exhibited knowledge of various coffee blends for enhanced customer experience with three different blends of coffee, serving over 200 customers with these blends.
- Performed cash handling duties accurately to maintain financial integrity.
- Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
Chef de Partie
Baxterstorey
Blanchardstown, Leinster
03.2022 - 06.2022
- Assisted on short-term basis to support operational needs, following referral from friend who identified temporary staffing requirement within this company. Streamlined kitchen operations, leading to smoother service during busy periods.
- Assisted head chef in delivering quality dishes within tight deadlines, including 1000 customers that were served in certain important days.
- Ensure cleanliness in kitchen to maintain health and safety standards and comply with HACCP.
Commi Chef
L'Gueuleton French Restaurant (Telfer LTD)
Fade Street, Ireland
02.2021 - 02.2022
- Trained under experienced chefs increasing professional culinary skills.
- Maintained high hygiene standards throughout kitchen operations, along with team of 6 to 10 chefs.
- Provided support to senior chefs, improving speed of service delivery.
- Contributed to food presentation, enhancing visual appeal for diners.
Commi Chef
The Bar with No Name (Telfer LTD)
Fade Street , Ireland
02.2021 - 02.2022
- Developed new garnishing methods to improve plate aesthetics.
- Improved kitchen efficiency by maintaining clean and organised work area.
- Trained under experienced chefs increasing professional culinary skills, along with sous chef and taking instructions to cater over 200 customers per day.
Education
Bachelor of Arts - Clerical Education - Teaching English to Speakers of Other Languages
United States Institute of Language and Clerical Studies
Florida Ocala 02.2024 - 04.2025
Qualified Financial Adviser - Regulations
Life Insurance Association
Kimmage, Dublin 12 02.2024 - 09.2024
Diploma of Higher Education - Bookkeeping and Payroll
University College Dublin
Belfield, Dublin 4 01.2023 - 07.2023
Diploma of Higher Education - Professional Culinary Arts
Technological University of Dublin
Grangegorman Lower, Dublin 7 03.2020 - 06.2022
Skills
- CRM management
- Use of teaching aids
- Learner engagement
- CRM management
- Data analysis
- Microsoft Word and Excel
- Quality assurance
- Customer engagement
- Numeracy promotion
- Literacy
REFERENCES
Cornmarket Manager Of Financial Wellbeing Division: Darren Molloy
Phone Contact: +353 87 661 4269
Head Barista of BeanHive Coffee: Zhang Fan
Phone Contact: +353 89 422 3857
United States Institute of Language and Clerical Studies
Phone Contact: +1 305-330-2202
Languages
English
Proficient (C2)
Mandarin
Advanced (C1)
Cantonese
Advanced (C1)
Accomplishments
Thesaurus Payroll System Implementation and Financial Reporting
Generated and interpreted trial balances and financial statements, including cash flow reports.
GoHighLevel CRM & Marketing Automation Freelance Implementation
Built sales funnels and automated lead generation workflows.
Culinary Achievement – Silver Hill Duck Competition Finalist
Showcased advanced culinary techniques and presentation under competitive pressure.
Timeline
Bachelor of Arts - Clerical Education - Teaching English to Speakers of Other Languages
United States Institute of Language and Clerical Studies
02.2024 - 04.2025
Qualified Financial Adviser - Regulations
Life Insurance Association
02.2024 - 09.2024
Senior Financial Wellbeing Support Agent
Cornmarket Group Financial Services
09.2023 - 05.2025
Diploma of Higher Education - Bookkeeping and Payroll
University College Dublin
01.2023 - 07.2023
Junior Barista
Beanhive Coffee
06.2022 - 09.2023
Chef de Partie
Baxterstorey
03.2022 - 06.2022
Commi Chef
L'Gueuleton French Restaurant (Telfer LTD)
02.2021 - 02.2022
Commi Chef
The Bar with No Name (Telfer LTD)
02.2021 - 02.2022
Diploma of Higher Education - Professional Culinary Arts
Technological University of Dublin
03.2020 - 06.2022
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