Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Arwa Eleshi

Waterford

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Creative Barista skillful in memorizing recipes, maintaining and operating machines and taking customer orders. Offers hands-on experience making and serving coffee and coffee-based beverages. Courteous and respectful individual recognized for consistently receiving excellent feedback from customers. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

6
6
years of professional experience

Work History

Customer Advisor

Static Media
Waterford, Ireland
01.2022 - 08.2023
  • Responded to customer inquiries via phone, email, and in-person.
  • Greeted customers and provided excellent customer service.
  • Resolved customer complaints and escalated issues as necessary.
  • Maintained knowledge of current sales and promotions.
  • Assisted customers with returns and exchanges.
  • Reconciled cash register receipts at the end of each shift.
  • Demonstrated a strong understanding of company policies and procedures.
  • Created detailed reports on customer service metrics.
  • Advised customers on product selection based on their needs.
  • Communicated effectively with customers both verbally and written.
  • Reviewed customer feedback surveys for improvement opportunities.
  • Attended training sessions to stay up-to-date on new products and services.
  • Maintained accurate customer interaction tracking through regular updates to the CRM system.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Updated databases with new and modified customer data.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Prepared and sold broad range of customized merchandise to individuals and commercial accounts.

Coffee Shop Worker

Starbucks
Tripoli , Libya
06.2017 - 12.2018
  • Prepared specialty coffee drinks, smoothies, juices, and other beverages according to company recipes.
  • Cleaned work areas, equipment, utensils, dishes, and silverware.
  • Greeted customers and provided friendly customer service.
  • Operated cash registers and credit card machines for transactions.
  • Demonstrated knowledge of menu items by describing ingredients and preparation methods to customers.
  • Assisted in the preparation of pastries such as cakes, cookies, muffins.
  • Ensured compliance with all health codes and safety regulations regarding food handling.
  • Tracked daily sales figures for reporting purposes.
  • Organized deliveries to ensure timely arrival of products at store locations.
  • Stocked shelves with fresh merchandise on a regular basis.
  • Provided excellent customer service in order to resolve any complaints or issues quickly.
  • Restocked condiments such as sugar packets, stirrers, creamers, throughout the day.
  • Checked temperatures of refrigerators and freezers regularly to make sure they are working properly.
  • Managed morning rush of customers daily with efficient, level-headed customer service.
  • Maintained calm demeanor during high-volume periods and special events.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Collected payments and provided accurate change.
  • Gave samples of popular coffee and tea blends to create sales opportunities.
  • Prepared and served hot or cold beverages.
  • Wrapped, labeled and dated food items for sale.
  • Answered phone calls promptly and courteously while taking accurate orders from customers.
  • Prepared and served coffee, espresso drinks, blended coffees, and teas.

Education

BACHELOR OF SCIENCE (HONOURS) - Pharmaceutical Sciences

South East Technological University
Waterford, Ireland
05-2027

Leaving Certificate

Our Lady Of Mercy Secondary School
Waterford, Ireland
05-2023

Skills

  • Customer Service
  • Needs Assessment
  • Arabic Fluency
  • Computer Skills
  • Work Prioritization
  • Continuous Improvement
  • Complaint Handling
  • Active Learning
  • De-Escalation Techniques
  • Good communicator
  • Self-starter
  • Intelligent
  • Team building
  • Customer experience
  • Customer-focused
  • Customer Service
  • Time management
  • Attention to detail
  • Focused
  • Creative
  • Problem-solving
  • Fast-learner
  • Call Documentation
  • Administrative and Office Support
  • Decision-Making
  • Organizational Skills
  • Sales expertise
  • Service Upselling
  • Store maintenance
  • Order Taking

Languages

English
First Language
Arabic
Proficient (C2)
C2
French
Beginner (A1)
A1

Timeline

Customer Advisor

Static Media
01.2022 - 08.2023

Coffee Shop Worker

Starbucks
06.2017 - 12.2018

BACHELOR OF SCIENCE (HONOURS) - Pharmaceutical Sciences

South East Technological University

Leaving Certificate

Our Lady Of Mercy Secondary School
Arwa Eleshi