Arwa Eleshi

· Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat.

· Provided useful and helpful information to customers on product specifications and technical details.

· Input customer information, call notes and personal data onto internal database.

· Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.

· Built long-lasting customer relationships by providing helpful, informative and attentive customer service.

· Maximized customer satisfaction by resolving service issues promptly and professionally

· Resolved customer queries over phone and by email.

· Processed cash and card payments during busy shopping periods, limiting customer wait times.

· Addressed customer service enquires quickly and accurately.

· Followed up on customer issues, reaching out to verify satisfaction beyond initial communication.

· Maximized customer satisfaction by resolving service issues promptly.