Summary
Overview
Work History
Education
Skills
Timeline
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Arush Israni

Dublin

Summary

Business Analyst with over 6 years of experience in leading transformation projects for global clients. Proficient in aligning business objectives with technology solutions through effective requirements gathering and process reengineering. Expertise in SAP Ariba, Dynamics 365, and Agile methodologies, with a strong track record of delivering actionable specifications and driving operational excellence. Committed to fostering high-performing teams and facilitating digital transformation for sustainable growth.

Overview

7
7
years of professional experience

Work History

Business Analyst

Capita
Dublin
02.2022 - Current
  • Collaborated with cross-functional teams to gather and document business requirements, ensuring alignment with organisational goals and objectives.
  • Facilitated workshops and interviews with stakeholders to elicit requirements, utilising both Agile and Waterfall methodologies based on project needs.
  • Created and maintained comprehensive requirement documents, including user stories, use cases, and process flows.
  • Led Agile projects for major system upgrades, ensuring alignment with project timelines and goals.
  • Conducted thorough analysis of existing systems and processes to identify areas for improvement and optimization.
  • Collaborated with development teams to ensure a clear understanding of requirements and provided ongoing support throughout the development lifecycle.
  • Acted as a liaison between business stakeholders and technical teams to ensure successful delivery of projects on time and within budget.
  • Managed and executed comprehensive change management strategies for Ireland’s national transport authority, conducting impact analyses and developing change management plans to minimize resistance and enhance adoption of new and existing systems.
  • Facilitated stakeholder meetings and workshops to ensure alignment and buy-in from various departments; developed and delivered training programs and materials to support smooth transitions.
  • Monitored and reported on change progress, addressing any issues or roadblocks promptly, and created detailed communication plans to keep all stakeholders informed and engaged throughout the change process.
  • Assisted in creating an Agile DevOps environment to track and record day-to-day managerial tasks.
  • Designed and developed interactive dashboards for RTB in Quicksight to monitor and analyze customer data trends, enabling real-time insights for operational and strategic decision-making.
  • Spearheaded initiatives to reduce manual intervention in the inquiry process for new water supply installations at Irish Water by streamlining workflows and introducing automation, resulting in faster response times and improved customer experience.
  • Led enhancements to the Irish Water Dynamics 365 (D365) system, collaborating with cross-functional teams to modernize case management and automate key business processes, increasing operational efficiency and supporting digital transformation goals.
  • Leveraged Tableau for Eircode to visualize geographic data with interactive maps, utilizing features such as heat maps, filled maps, and point maps, and created custom fields for advanced data manipulation and deeper insights.
  • Leveraged SQL to design and implement complex database views, enabling efficient data aggregation and streamlined reporting processes; created views to extract and transform large datasets, improving query performance and reducing processing time for projects such as BGE and Vodafone.
  • Ensured data accuracy and consistency by implementing business logic within views to meet specific project requirements.
  • Collaborated with business units and project teams to assess organisational readiness for system implementations and process changes.
  • Conducted gap analyses to identify areas requiring intervention and developed comprehensive readiness plans to ensure seamless transitions.
  • Spearheaded the readiness strategy for an ERP implementation, resulting in a 27% increase in user adoption within the first three months.
  • Developed a standardised business readiness framework adopted across multiple departments, reducing project delays by 41%.

Procurement Business Analyst

Zycus Infotech
Mumbai
03.2018 - 10.2020
  • Led multiple global Spend Analytics product implementations in Agile environments, integrating SAP and Ariba procurement modules for Fortune 500 clients, achieving 15% cost savings through improved vendor consolidation and spending visibility.
  • Utilized SAP Ariba Strategic Sourcing to streamline procurement, reducing sourcing cycle time by 22% and enhancing supplier negotiations.
  • Consolidated procurement data from SAP, Ariba, and other ERPs to build unified analytics dashboards, cutting reporting time by 35%.
  • Conducted requirements gathering workshops, developed As-Is/To-Be process documents, and defined implementation project plans.
  • Proposed and implemented statistical machine learning solutions (e.g., sales lead scoring, supply chain optimization) using Python/R, based on stakeholder needs.
  • Served as single point of contact for non-standard procurement projects, mapping customer processes and adapting product functionalities, reducing turnaround time for large datasets by 40%.
  • Led planning meetings, root cause analysis, and process improvement initiatives, employing Lean business models to boost operational efficiency.
  • Managed a team of 7 across geographies and acted as the primary liaison between clients and developers.
  • Created comprehensive Spend Data Audit and Savings Opportunities reports, adopted as templates for quarterly client reporting.
  • Collaborated with clients to resolve data quality issues, increasing classification accuracy from 90% to 96%.
  • Gathered data using Hive Tables and Talend Jobs from diverse sources and data lakes; designed and optimised complex SQL queries and database models for large-scale projects.
  • Performed ETL processes, created robust data pipelines, and ensured accurate data extraction, transformation, and loading to support in-depth analytics and informed business decisions

Education

Master of Science - Business Analytics

Dublin Business School
Dublin
11-2021

Bachelor of Science - Computer Engineering

Thadomal Shahani Engineering College
Mumbai
06-2017

Skills

  • SAP Ariba (Implementation, Spend Analysis, Strategic Sourcing)
  • Dynamics 365 & CRM Platforms
  • SQL, MySQL, Python, SAS
  • Data Integration & ETL (including SSIS, Talend)
  • Data Visualization: Tableau, Power BI, Quicksight
  • Big Data Analytics & Data Mining
  • Machine learning (statistical analysis, predictive modeling)
  • Business Process Mapping & Reengineering
  • Agile and Waterfall project management
  • Root cause analysis
  • Procurement Analytics
  • Vendor Management
  • Dashboard Design & Reporting
  • Database Performance Optimization
  • Lean Business Models
  • ERP Implementation
  • Gap Analysis & Solution Design
  • Business Readiness Framework Development
  • Testing & Validation (UAT, Test Case Development)

Timeline

Business Analyst

Capita
02.2022 - Current

Procurement Business Analyst

Zycus Infotech
03.2018 - 10.2020

Master of Science - Business Analytics

Dublin Business School

Bachelor of Science - Computer Engineering

Thadomal Shahani Engineering College

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Arush Israni