Summary
Overview
Work history
Education
Skills
Timeline
Generic

Arunima Debnath

Dublin,Ireland

Summary

Analytical sales operations and strategy analyst with a focus on driving revenue growth and go-to-market strategies in high-growth SaaS environments. Demonstrated success in process design, sales forecasting, and territory coverage optimization. Skilled in translating complex data into clear narratives for executive leadership. Currently leveraging AI to improve reporting accuracy and automate workflows for enhanced operational efficiency.

Overview

13
13
years of professional experience

Work history

Senior Sales Operations Analyst

ServiceNow
2022.07 - 2026.03

GTM Strategy & Planning

  • Strategic partner to EMEA Digital Leadership; defined the operations playbook and GTM frameworks to drive predictable revenue growth and improve sales performance, while driving adoption of tools, processes, and best practices to enhance sales efficiency and consistency.
  • Led strategic project leadership for the "Mid-Market" segment launch; structured market segmentation, territory design, and coverage optimisation to ensure effective pipeline management.
  • Developed a complex account alignment strategy, identifying high-propensity targets and aligning AEs to improve conversion rates and revenue drivers, while simplifying and scaling sales processes and workflows across the commercial organisation.
  • Partnered cross-functionally with Finance and HR to support annual planning, including quota setting, capacity planning, and aligning headcount budgets with growth strategy.

Sales Forecasting, Insights & Performance

  • Refined scalable operational cadences for deal reviews, pipeline reviews, and QBRs; analyzed sales and customer data to uncover performance insights, win/loss trends, and key business drivers.
  • Improved forecasting methodology and forecast accuracy by analyzing pipeline velocity, stage conversion rates, and overall pipeline quality.
  • Applied structured problem-solving and critical thinking to identify root causes, highlight risks, and recommend actionable improvements to sales performance.
  • Contributed to 78% YoY NNACV growth and a 28% increase in new logo expansion.
  • Championed Operational Excellence by automating documentation and process hygiene, ensuring complex workflows were scalable across the global organization.

Data, Dashboards & Analytics

  • Built and maintained dashboards to provide real-time visibility into pipeline health, conversion rates, and quota attainment, and drove adoption of dashboards to improve decision-making and sales efficiency across teams.
  • Partnered with BI teams to improve data accessibility, streamline reporting, and reduce manual workflows.
  • Managed data integrity for global reporting, proactively identifying gaps and risks impacting pipeline quality and business performance.

Sales Operations Analyst

Ergo Group
2019.06 - 2022.03
  • Owned the end-to-end bid process, including bid preparation, validation, and pipeline alignment. For example, coordinated with Sales and Marketing to assess opportunity viability, verified deal inputs, and ensured alignment with revenue targets before submission, improving win predictability and forecast reliability.
  • Supported senior sales leadership by maintaining CRM accuracy, pipeline hygiene, and forecast integrity, enabling more informed revenue planning.
  • Built and managed dashboards in Dynamics CRM and Power BI to surface performance trends, forecast changes, and deal risks for Sales, PMO, and leadership teams.
  • Presented sales forecasts and performance insights directly to C-level leaders, contributing to confident pipeline and resource decisions.
  • Acted as a coordination point between Sales, Marketing, and Microsoft partners, ensuring smooth lead handoffs, reporting compliance, and accurate revenue attribution.

Inside sales representative

Dell Technologies
2017.07 - 2018.11
  • Prospected and engaged SMB and Enterprise customers, including CxO-level stakeholders, via calls, video conferencing, and social media; developed new business through targeted outreach and market research.
  • Closed strategic deals with high-profile clients such as Air India, AIIMS Rishikesh & Bhopal, NIIT University, and PopXo, delivering Dell Technologies enterprise solutions.

Inside Sales Executive

Microsoft (Arvato Bertelsmann)
2015.01 - 2017.06

Business development executive

ValueFirst Digital Media Pvt Ltd
2013.04 - 2013.08

Business development executive

FashionAndYou.com (Goldsquare)
2012.10 - 2013.04

Education

Master of Business Administration - Marketing & Sales

Sri SIIM
New Delhi, India
/2010 - /2012

Bachelor of Arts - Bachelor of Arts

Kalyani University
West Bengal, India

Skills

  • Executive partnership and communication
  • Stakeholder management
  • Problem-solving and critical thinking
  • Operational framework and governance
  • Forecast accuracy and revenue predictability
  • Advanced Excel and SQL
  • Salesforce and Microsoft Suite proficiency
  • Power BI, Tableau, and Anaplan expertise
  • Cross-functional program leadership
  • Attention to detail in fast-paced environments

Timeline

Senior Sales Operations Analyst

ServiceNow
2022.07 - 2026.03

Sales Operations Analyst

Ergo Group
2019.06 - 2022.03

Inside sales representative

Dell Technologies
2017.07 - 2018.11

Inside Sales Executive

Microsoft (Arvato Bertelsmann)
2015.01 - 2017.06

Business development executive

ValueFirst Digital Media Pvt Ltd
2013.04 - 2013.08

Business development executive

FashionAndYou.com (Goldsquare)
2012.10 - 2013.04

Master of Business Administration - Marketing & Sales

Sri SIIM
/2010 - /2012

Bachelor of Arts - Bachelor of Arts

Kalyani University
Arunima Debnath