ARUNA LIYANAGE
Dublin
Summary
Results-driven Principal Consultant with over a decade in IFS and 2+ years specialising in Acumatica and IFS ERP solutions. Expertise in Maintenance operations, Service management, and Document management. Skilled in optimising business systems and fostering collaboration to enhance processes and support sustainable growth.
Overview
6
6
Certification
13
13
years of professional experience
Work History
Principal Consultant
Bitzify
County Dublin
06.2024 - Current
- Led IFS cloud implementation for Port Elizabeth modernization program at APM Terminals, New Jersey USA, enhancing Projects and Finance modules for improved operational efficiency.
- Engaged in MYOB implementation for Territory Rent-A-Car Pty Ltd Australia, testing functionalities and integrations in accounts and procurement to ensure seamless operational transition.
- Designed and trained users on the Acumatica engineering service management solution for customer KCC PFIK Sri Lanka, ensuring effective end-user support.
Senior Maintenance Consultant
WIA Systems Inc
United Kingdom
11.2023 - 01.2024
- Consulted as Senior Maintenance Consultant for IFS cloud implementation at Behlen Mfg Co USA, providing expertise to optimise system adoption.
- Gathered customer requirements to design tailored solutions in asset and document management, enhancing user experience and operational effectiveness.
- Conducted end-user training sessions, facilitating smooth transition and ensuring readiness prior to go-live.
Senior Lead Consultant
IFS
Kandy District
02.2022 - 08.2023
- Resolved support issues for global customers in asset management product for aerospace and defence vertical by collaborating with technical and RnD teams to ensure timely resolution.
- Coordinated bug reporting to RnD team and managed follow-up on patch releases, ensuring customers were updated on progress.
- Delivered end user training for partners and customers on asset management and document management domains as a certified trainer in IFS Academy.
- Provided knowledge sharing sessions to the team with Jira and SNOW ticketing systems and defined the process flows with regard to registering tickets and reporting to 2nd line technical teams and 3rd line RnD teams.
Support Team Lead
IFS
Colombo
09.2019 - 08.2023
- Led 25-member team, ensuring timely achievement of KPIs and SLAs while delivering resolutions to customer cases.
Support Coordinator
IFS
03.2018 - 09.2019
- Coordinated global customer support for implementation and end user issues, ensuring seamless service delivery.
- Managed special deliveries for cases, prioritising deadlines to improve customer satisfaction outcomes.
- Collaborated with consulting, project, and R&D teams to expedite bug corrections in App10, enhancing user experience.
Functional Trainer
IFS
Bangkok
07.2019
- Delivered a comprehensive two-day functional training on IFS Applications 10 Maintenance module for IFS partners in Mid-Year Partner Summit organised by IFS APAC region.
Application Consultant
IFS
Milwaukee, WI
08.2018 - 10.2018
- Resolved complex issues in Service, Asset, and Document Management product modules across IFS App versions 8, 9, and 10, contributing to enhanced system performance.
- Collaborated with IFS R&D and global consulting teams to implement sustainable software fixes, increasing product reliability and client trust.
- Delivered tier-1 and tier-2 application support to North American enterprise clients, resulting in improved user satisfaction.
Application Consultant
IFS
Oslo
09.2016 - 10.2016
- Resolved Oil & Gas customer cases in 1st Line and 2nd Line support, ensuring timely and effective solutions.
- Worked with cross-functional teams to improve customer satisfaction and streamline operational processes.
- Completed training on mobile work order and maintenance solutions in IFS to support implementation efforts.
Application Consultant
IFS
Gothenburg
08.2016 - 09.2016
- Delivered tailored solutions in Service and Asset products, resulting in increased client satisfaction.
- Facilitated training sessions on mobile work order and Maintenance solutions in IFS, strengthening team capabilities.
- Supported 1st and 2nd line cases for Scandinavian Oil & Gas customers, ensuring timely resolution of issues.
IFS End User support
WTS Wilhelmsen group
Miramar, FL
07.2014 - 10.2014
- Provided immediate solutions post-Go Live with IFS application 75 version, facilitating seamless operations for users.
- Prioritised and resolved user issues during US working hours, minimising downtime and improving satisfaction.
- Delivered dedicated end user support for Wilhelmsen Technical Solutions (WTS) at Florida site, enhancing user experience.
IFS Applications Trainer
HP
Bengaluru
06.2014
- Delivered 5-day training programme for Seadrill's first line support partner team at HP in Bangalore, equipping team with essential skills for enhanced support.
- Provided detailed overview of SeaDrill solution in IFS App75 Centura/Web environment, facilitating user understanding and application.
Education
Bachelor of Science (BSc) - Production Engineering
University of Peradeniya
01.2011
Skills
- Cloud implementation
- Solution design
- Data analysis
- Asset management
- Requirement gathering
- Project management
- Process improvement
- User training
- Stakeholder engagement
- Customer engagement
- On-site observations
Certification
- IFS Certified Trainer
- Field Service Business Consultant
- IFS Learning Achievement - IFS Cloud Essentials
- IFS Learning Achievement - Business Value Engineering
- Acumatica Manufacturing Business Consultant
- Acumatica Field Service Business Consultant
- Acumatica Business Consultant
Hobbies and Interests
Member of the Wicklow cricket Club playing for Cricket Leinster League 2026
Timeline
Principal Consultant
Bitzify
06.2024 - Current
Senior Maintenance Consultant
WIA Systems Inc
11.2023 - 01.2024
Senior Lead Consultant
IFS
02.2022 - 08.2023
Support Team Lead
IFS
09.2019 - 08.2023
Functional Trainer
IFS
07.2019
Application Consultant
IFS
08.2018 - 10.2018
Support Coordinator
IFS
03.2018 - 09.2019
Application Consultant
IFS
09.2016 - 10.2016
Application Consultant
IFS
08.2016 - 09.2016
IFS End User support
WTS Wilhelmsen group
07.2014 - 10.2014
IFS Applications Trainer
HP
06.2014
Bachelor of Science (BSc) - Production Engineering
University of Peradeniya