Aruna Liyanage
Business Analyst
Dublin
Summary
Logical Business Analyst with 10+ years of experience delivering customized IT solutions and support to boost business operations. Expert at translating plans for business growth and specific needs into improved system designs. Employed knowledge of new technologies to suggest improvements to existing systems and new hardware.
Overview
11
11
years of professional experience
4
4
Certification
Work History
Senior Consultant
WIA Systems UK Ltd
2023.11 - 2024.01
- Prioritized projects and project tasks depending upon key milestones and deadline dates.
- Identified business issues through careful collaboration with key stakeholders.
- Developed custom solutions based upon clients' strict requirements.
- Exceeded customer requirements with accurate and deliverable solutions.
- Evaluated clients' needs and created plan of action to provide solutions.
Senior Lead Consultant/Team Lead in IFS Global Support
IFS
Colombo , Sri Lanka
2013.06 - 2023.08
- Handled customer escalations and coordinating critical support work for customers while resolving day to day support issues including system down situations and providing root cause analysis as a senior lead consultant.
- Developed and managed the implementation of project plans for large-scale projects.
- Conducted research, analyzed data, and created reports to evaluate operational effectiveness.
- Coordinated activities among stakeholders to ensure successful completion of projects on time and within budget.
- Facilitated workshops with clients to identify business requirements and develop solutions.
- Created a comprehensive training program for new staff members on the consulting/Support teams.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
BSc. Engineering (Hons) - Production Engineering
University of Peradeniya
Kandy12.2011
Skills
- Supply Chain
- Asset Management
- Document Management
- Oil and Gas extension
- Data replication
- Jira/Service now/Confluence/MS office
- Application server/Middleware server/SQL/Oracle
- Business Analysis
- Data Analytics
- User Training
- Helpdesk Administration
- Client Relationship Building
- Issue Resolution/Troubleshooting
- Test Automation
- Systems Analysis
- Software Testing
- Software Integration
Citizenship
Sri Lankan
Personal Information
- Title: Application Consultant/Business Analyst in ERP systems
- Date of Birth: 03/29/85
Projects
IFS Functional Trainer at APAC IFS Partner Mid-Year Summit, (07/28/19 - 08/02/19) Bangkok, Thailand,
- Provided a functional training/overview on IFS Applications 10 Maintenance module mainly focusing on Work Order and Preventive Maintenance domains to the IFS partners.
Application support consultant for Asset Management/Document Management/Call Centre/CRM/Supply Chain modules in IFS (08/01/18 - 10/31/18) Wisconsin, USA
- Handled 1st line and 2nd Support cases for North American customers
Application support consultant (08/01/16 - 10/31/16), Gothenburg, Sweden & Asker, Norway IFS office
- Handled Support cases for Nordics Oil & Gas customers- (Maersk/Songa/BWOffshore/Yinson) and providing prompt solutions.
- Attended for trainings focused on Mobile work order and Maintenance modules in IFS ERP
IFS Trainer (06/01/14 - 06/30/14) Bangalore, India
- Provided a 5-day training for IFS customer - Seadrill's 1st line support partner team Hewlett Packard - HP. Focus was to give an overview of the total customer solution in IFS App75 Centura/Web clients to the HP users and train them to report cases via IFS Support Centre tool.
End User support Consultant - Wilhelmsen Technical Solutions-WTS (07/01/14 - 10/31/14) Florida, USA Provided on site end user support for the IFS end users in WTS Florida site during the Implementation and Go Live phases. Focus was to give priority to issue they face during the US working hours and to provide immediate answers which sustained and to train the users in overall ERP solution
Certification
- IFS Certified Trainer
- IFS Learning Achievement - Business Value Engineering
- IFS Learning Achievement - IFS Scope Tool Essentials
- IFS Learning Achievement - IFS Cloud Essentials
Timeline
Senior Consultant
WIA Systems UK Ltd
2023.11 - 2024.01
Senior Lead Consultant/Team Lead in IFS Global Support
IFS
2013.06 - 2023.08
BSc. Engineering (Hons) - Production Engineering
University of Peradeniya
- IFS Certified Trainer
- IFS Learning Achievement - Business Value Engineering
- IFS Learning Achievement - IFS Scope Tool Essentials
- IFS Learning Achievement - IFS Cloud Essentials
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