Arun Kumar
Hyderabad
Summary
Strategic IT leader with 19+ years of experience in enterprise architecture, cloud services, and IT infrastructure management. Proven expertise in defining and executing multi-year technology strategies, ensuring interoperability across global organizations, and aligning technology roadmaps with business objectives. Adept at chairing architecture review boards, managing governance, and optimizing technology landscapes to drive cost savings and efficiency. Strong communicator and influencer with a broad industry network and a passion for simplifying complex technical challenges. Extensive experience in IT transformations and operations across Healthcare, Telecom, Aviation, and financial industries, driving secure, scalable, and innovative solutions tailored to industry-specific challenges.
Overview
19
19
years of professional experience
Work History
Senior Manager IT Infrastructure
Providence Healthcare Organization
08.2023 - Current
- Define and drive multi-year IT strategy, ensuring alignment with business goals and digital transformation initiatives
- Chair and govern enterprise-wide IT architecture review processes, ensuring consistency and interoperability
- Network Design Architecture and WAN transformations: Provide architectural direction and leadership to cross-functional teams, influencing senior stakeholders on technology adoption
- Define and communicate WAN strategy, product roadmap, and key performance metrics to senior leadership
- Design, deploy, and manage a resilient global WAN infrastructure ensuring low-latency and high availability
- Lead WAN transformations, including SD-WAN deployment, cloud integration, and hybrid network architecture
- Network and Cloud Transformation/Operations: Oversee and manage network infrastructure, servers, and cloud resources, including, plan, design, transformation, optimization, automation for efficiency and reliability
- Monitoring and Alerting: Implement and maintain systems to monitor network and datacentres performance, with alerting mechanisms for proactive issue resolution
- Optimizations and SRE: Enhance network performance through optimizations and automation, applying Site, Reliability Engineering principles to ensure reliability and efficiency
- Process Governance: Establish and enforce policies to align operations with industry standards and best practices
- People Management's: Lead and manage the team responsible for network and cloud operations, including setting goals and providing support
- BAU Deliveries': Ensure smooth execution of day-to-day IT operations and routine maintenance
- Compute and Cloud Management: Deliver best in class IT transformation and BAU Operations services in coordination with offshore teams and stakeholders in the USA for the delivery and management of compute and cloud resources
- Conducted security audits to identify and address vulnerabilities in IT systems and infrastructure, resulting in improved system security
- Developed and maintained a secure IT infrastructure that included firewalls, encryption, and access control systems
Cloud Ops and Infrastructure Engineering Senior Manager
Accenture Technologies
06.2021 - 08.2023
- Cloud Architecture, Engineering and Operations, Data Center Designs, deployments, Network Security & Operations
- Strategic Network, Server, and Cloud Operations: Directed comprehensive management of network infrastructure, servers, and cloud resources, integrating automation to enhance operational efficiency, scalability, and service reliability for high-volume environments
- Cloud Infrastructure Migration Leadership: Spearheaded organization-wide migration to a scalable cloud infrastructure, improving system performance and capacity to meet growing connectivity demands in a large-scale environment
- Monitoring and Alerting Frameworks: Established robust monitoring and alerting systems to oversee network and data centre performance proactively, enabling prompt resolution of issues and aligning with service-level and compliance requirements
- Performance Optimization through SRE: Applied Site Reliability Engineering (SRE) principles to streamline network operations, driving efficiency and resilience through continuous optimization and advanced automation
- Governance, Compliance & Risk Management: Developed and enforced process governance policies to ensure network and cloud operations met regulatory compliance, risk management standards, and industry best practices, minimizing security and operational risks
- Cross-Functional Team Leadership & Mentorship: Led cross-functional teams and mentored team leads and technologists, setting performance targets, developing skillsets, and fostering a culture of diversity, equity, and inclusion across global teams
- Business-as-Usual (BAU) Operations Management: Oversaw seamless daily network operations, maintenance activities, and SLA adherence, ensuring consistent service quality and reliability for stakeholders
- Compute and Cloud Resource Delivery: Coordinated with offshore and U.S.-based stakeholders to effectively manage compute and cloud resources, aligning deliverables with key business objectives and fostering client awareness of project roadmaps and operational scorecards
- Security Audit & Vulnerability Management: Conducted security audits to identify and address vulnerabilities across IT systems, implementing stringent security controls to uphold a secure infrastructure and meet compliance requirements
- Secure IT Infrastructure Development: Architected and managed a secure IT environment incorporating firewalls, encryption protocols, and access controls, supporting data integrity, business partner connectivity, and compliance
Solution Architect
Mercedes Benz Research and Development India Pvt. Ltd
10.2019 - 06.2021
- Network and Datacentre Architecture Design: Architect and implement network and security solutions; manage datacentre setups and migrations to VXLAN and SDN technologies
- Project Leadership: Direct cross-functional projects involving Network, Wintel, VMware, Storage, and Tools teams
- Datacentre Oversight: Manage operations and configurations for six datacentres, including devices such as NSX-T, Nexus, F5, and Checkpoint
- Operational Management: Oversee daily operations and new implementations across APAC and US regions
- Team Leadership: Lead and coordinate a global team of 30 members, including external resources
- Network Operations: Oversee network design, implementation, troubleshooting, maintenance, and upgrades
- Technical Expertise: Utilize and manage a wide range of devices and technologies, including Nexus, F5, Checkpoint, and NSX
- Escalation Support: Serve as a third-level escalation point for complex network issues and problems
Network Tech Support Associate Manager
Accenture Technologies
06.2018 - 10.2019
Network Consultant
HCL Technologies Ltd
11.2014 - 10.2019
Network Support Advisor (Cloud Computing)
Dell International Services Pvt. Ltd
01.2013 - 11.2014
Network Management Engineer
Wipro InfoTech Ltd.
08.2007 - 01.2013
- Rose to the post of Engineer Network and Security Management Associated with Progressive Infovision Pvt
- Ltd
Junior System Administrator
Sapient Informatics Pvt. Ltd
03.2006 - 08.2007
Education
MCA -
Sikkim Manipal University
New Delhi01.2012
BA -
C.C.S University
Ghaziabad Uttar Pradesh 01.2006
Diploma in Computer Hardware -
Oxford Institute
New Delhi01.2003
Skills
- Enterprise & Solutions Architecture/Design/Transformation(Network, Clouds and Compute)
- IT Infrastructure Managed Services
- Data Centres management
- Architecture (SDN, Cloud & On-prem)
- Compute, Clouds and Network Operations
- Stakeholder Management & People Manager
- Service Delivery Management
- IT Strategy & Digital Transformation
- Network Design & Transformation & Governance
- Firewalls (Computer Science)
- Virtualization
- Routing and Switching Protocols (Static, BGP, EIGRP & OSPF)
- Risk Management & Security Compliance
- Microsoft Azure Clouds
- Leadership & Cross-Functional Team Management
- Site Reliability Engineering (SRE)
- Windows & Linux Operating Systems
- Cisco Certified Internetwork Expert (CCIE Written)
- Cisco Certified Network Professional (CCNP)
- Information Technology Infrastructure Libraries (ITIL)
- Azure Certified Architect
- TOGAF 90
- Microsoft Windows
- Strategic planning
- Cross-functional collaboration
- Service Delivery & Operations management
- Cross-functional team coordination
- Troubleshooting and problem resolution
- Data-driven decision making
- Budget management
Languages
English
Hindi
Timeline
Senior Manager IT Infrastructure
Providence Healthcare Organization
08.2023 - Current
Cloud Ops and Infrastructure Engineering Senior Manager
Accenture Technologies
06.2021 - 08.2023
Solution Architect
Mercedes Benz Research and Development India Pvt. Ltd
10.2019 - 06.2021
Network Tech Support Associate Manager
Accenture Technologies
06.2018 - 10.2019
Network Consultant
HCL Technologies Ltd
11.2014 - 10.2019
Network Support Advisor (Cloud Computing)
Dell International Services Pvt. Ltd
01.2013 - 11.2014
Network Management Engineer
Wipro InfoTech Ltd.
08.2007 - 01.2013
Junior System Administrator
Sapient Informatics Pvt. Ltd
03.2006 - 08.2007
MCA -
Sikkim Manipal University
BA -
C.C.S University
Diploma in Computer Hardware -
Oxford Institute
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