Arul Ilango
Dublin
Summary
Technical Lead with 13.5 years of experience in End User Computing (EUC), IT Infrastructure Services. Worked on IT End User Computing – Modern workplace teams, new project kick starts, due diligence, Digital workspace transformation for the existing environment from readiness, analysis and complete end to end implementation.
Overview
14
14
years of professional experience
Work History
Technical Lead
Tata Consultancy Services
03.2024 - Current
- Managing the Infrastructure for Dublin site with providing support across multiple platforms in End user services such as SCCM, Intune, Application delivery, Windows 11 image deployment for laptops & Desktops
- Managing the Meeting Room devices (MTR’s)for the entire site with a centralized management using Intune
- Managing the KIOSK devices located at the Tech Bars, Receptions and other public areas within the site
- Experience in managing the Windows Autopilot delivery for remote users through Intune
- Experience in monthly windows updates, driver management for the end user devices using Intune
- Worked on Group policy Analytics for the migration of AD Group policies to Intune
- Experience in co-management workloads between Intune and SCCM
- Experience in Security hardening for windows 10 and windows 11 end points using CIS benchmarks
- Knowledge in MAC device support via Intune and JAMF
- Responsible for delivering High Level and low-level Design solution for all the projects.
Technical Lead
Tata Consultancy Services
03.2019 - 11.2020
- Played a key role in End user computing digital workplace transformation program, handling Windows 10 and Windows 11 platforms using SCCM
- Excellent communication skills with an ability to manage the team
- Responsible for managing the site support engineers across the sites in Europe during windows 11 migration
- Experience in provisioning the Dell and HP devices (laptops & Desktops) to the end users
- Experience in windows updates, driver management for the end points using Intune
- Experience in managing different languages of the operating system across multiple sites in Europe
- Experience in co-management workloads between Intune and SCCM
- Responsible for delivering High Level and low-level Design solution for all the projects
- Provided cloud-based solutions like Autopilot, Windows autopatch, Windows Hello for domain users and group policy analytics via Intune
- Managing mobile devices iOS, Android using Intune
- Implemented Windows Hello for Business a pass wordless login to the end user devices
- Migrated the Windows Firewall rules from on premise AD to Intune
- Experience in application deployments using win32 and LOB apps through Intune.
Migration Lead
Tata Consultancy Services
Stockholm
08.2018 - 02.2019
- Responsible for the transition of existing environment to digital workplace
- Represented TCS during due diligence, Handled KT from the 3rd party support, enforced best practices, value addition and service improvement
- Design and Implementation of windows 7 to 10 migration using SCCM OSD Task Sequence
- Responsible for application compatibility tests for existing business applications through app-DNA
- Responsible for remediation and re-packaging the business applications with the suitable team as per the RAG report from app-DNA
- Practiced Agile methodology during project implementation
- Implementation of MBAM Bit locker device encryption for new laptops and migrating the existing devices from Sophos encryption to Microsoft Bit locker solution
- Migration of existing software deployment tool “PDQ” & “KACE” to Microsoft SCCM
- Defining the windows 10 policies as per National cyber security Centre (NCSC) guidelines
- Implementation of AppLocker for the shared desktops
- Responsible for delivering High level and Low-Level Design solutions for windows10, SCCM And BitLocker encryption implementations
- Management of Image deployment, application deployment and patch deployment via SCCM
- Implementation of Intune for Mobile Device Management
- Experience in planning the project plan/implementation activities., Responsible for designing, implementation, migration and maintenance of end user infrastructure platform from windows 7 to 10
- Responsible for windows 10 builds, centralized deployment and administration in SCCM \MDT
- Windows 10 rollout to new laptops and desktops through SCCM OSD task sequence
- Responsible for providing training \ KT for site engineers in rolling out Windows 10 across all the sites
- Worked on the implementation of windows 10 in place-upgrade through SCCM for windows 10 supported models
- Identify potential issues and prepare the steps to resolve the issues on timely manner
- Define and scope Windows 10 policies through GPO based on the requirement
- Experience with WIM image development and maintenance using ImageX \ DISM
- Provided solutions for device build at non PXE sites (remote location) through SCCM boot media and standalone media.
Technical SME
Tata Consultancy Services
Chennai
07.2016 - 07.2018
- Played my role as Team SME such as getting the requests from the client, attending weekly meetings with client to update the daily operations that we perform in Image deployment, application deployment, Patch deployment and other SCCM operations
- Managed various end user computing activities like software deployment, monthly updates, Windows 10 migration, Windows 10 group policies, windows defender and bit locker encryption
- Performing SCCM maintenance tasks which include verifying site system status, client installation status and managing active \ inactive clients
- Worked on SCCM compliance reports for all software deployments in periodic manner
- Experience in end-to-end software life cycle management from request creation, packaging, testing, deployment, and till end of software support for all the packages through SCCM
- Periodic health checkups for all the SCCM site servers, monitoring and customization of additional distribution points
- Configuring additional roles for existing site servers
- Provided solutions for new laptop delivery with pre-staged image through SCCM pre-staged media.
Senior Systems Engineer
Tata Consultancy Services
Chennai
07.2014 - 06.2016
- Experience in SCCM package deployment, Client testing and release to production
- Experience in using ACT (Application Compatibility Tool) to remediate packages and apply shims
- VB Creating with client standards such as operating system check, pre-requisites check and other client related customizations
- Performed Application Packaging for Mac OS using Mac packages and also created custom
- Pkg and
- Dmg using Jamf Composer
- Active directory GPO management
- Networking Basics
- ITIL v3 foundation certified
Infrastructure Engineer
Mphasis an HP Company
Chennai, Tamil Nadu
01.2011 - 06.2014
- Experience in application repackaging using admin studio and VB scripting
- Re-packaging legacy setup applications using snapshot method, and Vendor MSI in Transforms (MST) using Install Shield Admin Studio and ORCA
- Technical review for the package request, packaging the client specific settings, check for any dependency/Pre-requisites and testing.
Education
Bachelor of Engineering - Computer science and Engineering
Sri Sairam Engineering College
07.2009
High School Diploma -
Ideal. Hr. Sec. School
03.2005
Skills
- Client communication
- Excellent
- End User Computing
- Competitive assessment
- Windows Autopilot
- Application packaging
- Customer proposals
- Cloud services
- Bit locker Encryption
- Windows Group Policies
- Good
- Firewalls, VPN
- Microsoft Azure
- Software Tools
- SCCM
- Microsoft Intune
- Admin Studio
- MDT
- Windows ADK
- DISM
- Endpoint Analytics
- Nexthink
- Jamf
- Windows Server
- Windows 10\11
- Languages
- English
- Tamil
- Scripting
- VB Scripting
- Powershell
Accomplishments
- Completed “Microsoft Endpoint Administrator Associate” MD – 102
- Completed Microsoft certification on windows 10 “Installing and configuring windows 10”, Exam Code: 70-698
- Completed Microsoft SCCM 2012 “Administering and Deploying SCCM 2012”, Exam code: 70-243
- Completed MCSA Windows Server 2012 R2, Exam code: 70-410
- Completed ITIL V3 Foundation course
- Awards and Recognitions
Additional Information
- Received “APEX AWARD” for excellence in delivery. Received this award from MPHASIS, ITO Delivery during the financial year 2011-2012. Received “Star Performer award” for the individual contribution to my team during the period of December 2015. Received “TCS GEMS Best Team award”. Received this award from TCS management, during the period of June 2016. Received “TCS GEMS Star of the month award”. Received this award from TCS management, during the period of July 2017. Received “TCS GEMS on the Spot award”. Received this award from TCS management, during the period of March 2018. Received “TCS GEMS Mile’s award”. Received this award from TCS management, during the period of May 2019. Received “Contextual master award” for providing a low-cost delivery solution to one my insurance client, during the period of April 2022.
Timeline
Technical Lead
Tata Consultancy Services
03.2024 - Current
Technical Lead
Tata Consultancy Services
03.2019 - 11.2020
Migration Lead
Tata Consultancy Services
08.2018 - 02.2019
Technical SME
Tata Consultancy Services
07.2016 - 07.2018
Senior Systems Engineer
Tata Consultancy Services
07.2014 - 06.2016
Infrastructure Engineer
Mphasis an HP Company
01.2011 - 06.2014
Bachelor of Engineering - Computer science and Engineering
Sri Sairam Engineering College
High School Diploma -
Ideal. Hr. Sec. School
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