Summary
Overview
Work History
Education
Skills
Activities
System Experience
Hobbies and Interests
Timeline
Generic

Artur Uspensky

Bray

Summary

Experienced and dedicated hospitality professional with a strong foundation in F&B operations and front-of-house service. Currently working as a Night Porter at the Ukrainian Accommodation Center, where I support guests and operations in a culturally diverse, high-responsibility environment. While this is my second FOH role, the main focus of my career has been food and beverage service —demonstrated through my time at Parknasilla Resort and Spa and onboard experience with Princess and Virgin Voyages. My background blends service coordination, customer care, and problem-solving in fast-paced settings. I hold a degree in Hotel Management and have completed further training in personnel and service management. I’m known for staying focused and steady under pressure, with a keen eye for detail and a natural ability to connect with people. I’m now looking to contribute to a forward-thinking hospitality team where quality and integrity matter...

Overview

18
18
years of professional experience

Work History

Night Porter

Tiglin Challenge
04.2025 - Current
  • Ensured smooth shift handovers with clear notes on completed tasks and pending issues.
  • Maintained safety by monitoring fire exits, emergency equipment, and building security.
  • Resolved guest concerns promptly, delivering friendly and attentive service.
  • Supported front office with reservations and inquiries during overnight hours.
  • Kept night operations running smoothly by restocking essential supplies.
  • Provided courteous service during late-night check-ins, enhancing guest experience.

Building Administrator/Receptionist/Porter

Citywest Hotel, Cape Wrath Limited
04.2022 - 01.2024
  • Oversaw day-to-day admin office operations and front desk duties.
  • Welcomed residents, handled check-ins/outs, and kept systems up to date.
  • Shared key info on building facilities like laundry, basement, and public areas.
  • Responded to queries and resolved issues with a friendly, professional touch.
  • Conducted daily safety checks and maintained fire standards.
  • Logged and followed up on maintenance jobs and emergencies.
  • Issued weekly vouchers and maintained accurate records.
  • Monitored resident conduct and documented any concerns appropriately.

F&B Supervisor

Parknasilla Resort and Spa
04.2022 - 01.2024
  • Supervised daily F&B operations across breakfast, lunch, and dinner service.
  • Led and supported a team of waitstaff, bartenders, and kitchen crew, ensuring top service and HACCP compliance.
  • Worked with the chef and managers on menus, events, and promotions.
  • Handled guest feedback and complaints with care, always aiming for a positive outcome.
  • Stepped in wherever needed — from floor to phones — keeping service smooth.
  • Took reservations and covered shifts when team members were out sick.

Restaurant Waiter

Princess Cruises
10.2021 - 02.2022
  • Delivered warm, personalized service to guests, often greeting by name.
  • Took food and drink orders efficiently and served with attention to detail.
  • Recommended menu items and accommodated dietary needs with care.
  • Maintained USPH-compliant cleanliness and HACCP standards.

Restaurant Host/Head Waiter

Celebrity Cruises Lines
03.2009 - 03.2019
  • Progressed from Assistant Waiter to Head Waiter over 10 years of service.
  • Coordinated main dining room operations (700-seat capacity) and specialty venues like Tascan Grill and BLU Restaurant for Aqua Suite guests.
  • Managed pre-cruise dining reservations and assigned waiter stations.
  • Oversaw 130 staff disciplinary files and performance tracking.
  • Communicated with the kitchen on guest dietary needs and special requests.
  • Welcomed and seated guests, ensuring smooth check-ins and memorable dining.
  • Supervised buffet setup and service, engaging guests and supporting staff.
  • Promoted events and specialty dining to drive onboard revenue.

Assistant Buffet Steward (Buffet STWR)

Cunard Line
10.2007 - 04.2008
  • Set up and maintained buffet service at Kings Court, ensuring presentation and replenishment.
  • Took food and beverage orders, assisted with processing room charges.
  • Served traditional High Tea at the Queens Room with attention to etiquette.
  • Supported fine dining service at Princess Grill, Queens Grill, and Todd English restaurant.

Dining Room Piccolo

TUI Cruises
10.2007 - 04.2008
  • Maintained cleanliness and readiness of tables at the Lido Restaurant, supporting smooth Lido operations.

Education

1st Year - Art in Hospitality Management

Munster Technological University
Tadee, Ireland
01.2023

2 Years - Management of Personnel

Inter-Regional Academy of Management of Personnel
Odessa, Ukraine
09.2012

No Degree - Dining Service Course

White Star Academy of Cunard Cruise Line
Southampton, England
11.2009

Skills

  • Guest-focused service
  • Hands-on support
  • Complaint handling
  • Solutions-driven approach
  • Flexible
  • Attention to detail
  • High sense of ownership
  • Steady in challenging moments

Activities

  • Exercising at the gym
  • Learning German
  • Reading

System Experience

Working with 'Opera' System, POS

Hobbies and Interests

  • Reading books (mostly History)
  • Gym
  • Movies
  • Food

Timeline

Night Porter

Tiglin Challenge
04.2025 - Current

Building Administrator/Receptionist/Porter

Citywest Hotel, Cape Wrath Limited
04.2022 - 01.2024

F&B Supervisor

Parknasilla Resort and Spa
04.2022 - 01.2024

Restaurant Waiter

Princess Cruises
10.2021 - 02.2022

Restaurant Host/Head Waiter

Celebrity Cruises Lines
03.2009 - 03.2019

Assistant Buffet Steward (Buffet STWR)

Cunard Line
10.2007 - 04.2008

Dining Room Piccolo

TUI Cruises
10.2007 - 04.2008

2 Years - Management of Personnel

Inter-Regional Academy of Management of Personnel

No Degree - Dining Service Course

White Star Academy of Cunard Cruise Line

1st Year - Art in Hospitality Management

Munster Technological University

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Artur Uspensky