Overseeing Online Store Operations - Managing daily operations, ensuring the website is functional and user-friendly, and monitoring overall performance.
Inventory Management - Keeping track of stock levels, coordinating with suppliers, and ensuring timely restocking of products.
Customer Service - Handling customer inquiries, resolving complaints, and ensuring a positive shopping experience.
Marketing and Promotion - Developing and implementing online marketing strategies, managing social media campaigns, and analyzing their effectiveness.
Order Fulfillment - Ensuring efficient order processing, coordinating with logistics for shipping and delivery, and managing returns and exchanges.
Sales Analysis - Monitoring sales performance, analyzing data, and generating reports to identify trends and opportunities for improvement.
Team Management - Leading and supervising the team, assigning tasks, and ensuring staff are well-trained and motivated.
Hotel Manager
Sandman Signature Edmonton Downtown Hotel
01.2022 - 04.2023
Guest Satisfaction - Ensuring guests have a positive experience by addressing their needs, resolving complaints, and maintaining high standards of service.
Staff Management - Hiring, training, and supervising hotel staff, setting work schedules, and ensuring a motivated and efficient team.
Operations Oversight - Managing daily operations of the hotel, including front desk, housekeeping, maintenance, and food services.
Financial Management - Preparing budgets, monitoring expenses, managing revenue, and ensuring financial targets are met.
Marketing and Sales - Developing marketing strategies to attract guests, managing online presence, and collaborating with travel agents and other partners.
Quality Control - Conducting regular inspections of hotel facilities, ensuring cleanliness, safety, and adherence to standards.
Customer Relationship Management - Building and maintaining relationships with guests, addressing feedback, and enhancing guest loyalty.
Supervisor of a Secret Company
Lodge Service
04.2023 - 06.2024
Supervising Security Personnel - Overseeing the activities and performance of security staff, including scheduling shifts and ensuring proper training.
Ensuring Compliance - Making sure that security operations comply with company policies, local laws, and industry regulations.
Conducting Inspections - Regularly inspecting security posts, equipment, and personnel to ensure everything is functioning correctly and maintaining high standards.
Incident Response and Reporting - Responding to security incidents, conducting investigations, and compiling detailed reports for management.
Risk Assessment and Management - Identifying potential security risks, developing strategies to mitigate them, and implementing preventative measures.
Client Liaison - Communicating with clients to understand their security needs, providing updates, and addressing any concerns or requests.
Training and Development - Organizing and conducting training sessions for security personnel to enhance their skills and knowledge, ensuring they are prepared for various situations.
Education
No Degree - Business And Management
Kyiv University of Management And Technology
Kyiv, Ukraine
04.2001 -
Skills
Leadership - The ability to guide, motivate, and manage a team effectively
Communication - Strong verbal and written communication skills to convey information clearly and effectively
Strategic Planning - The capability to set goals, develop strategies, and outline tasks to achieve organizational objectives
Problem-Solving - Proficiency in identifying issues, analyzing problems, and implementing effective solutions
Time Management - The skill to prioritize tasks, manage time efficiently, and meet deadlines
Decision-Making - The ability to make informed and timely decisions that benefit the organization
Interpersonal Skills - Strong people skills, including empathy, active listening, and the ability to build positive relationships with team members and stakeholders