Arthur Gambate
Dublin,Ireland
Summary
Experienced customer service professional with a strong background in hospitality and front desk operations. Worked in hotels and restaurants for years, developing excellent communication, organizational, and problem-solving skills. Took a break from the industry after completing my degree but remain highly skilled in guest relations, reservations, and handling high-pressure environments. Adaptable, detail-oriented, and committed to providing exceptional customer experiences.
Overview
2
2
years of professional experience
Work history
Restaurant Host
Argento Parrilha
Vitória, Brazil
2020.10 - 2021.07
- Greeted and seated guests, ensuring a welcoming experience from arrival.
- Managed the waiting list and organized reservations to optimize table occupancy.
- Handled guest complaints and special requests professionally.
- Kept the reception area organized and maintained a warm atmosphere for customers.
- Helped coordinate large party reservations and special events.
- Maintained a clean and organized front-of-house area, including the host stand and entrance.
Receptionist
Speel Inn Hotel
Vitória, Brazil
2019.07 - 2020.10
- Greeted and assisted guests in person, over the phone, and via email, providing information about reservations, rates, and hotel services.
- Managed check-in and check-out procedures to ensure a smooth experience for guests.
- Processed payments and issued invoices.
- Coordinated with housekeeping and maintenance teams to ensure rooms were ready for new guests.
- Handled guest complaints and special requests professionally and efficiently.
- Maintained accurate records in the reservation system and updated guest information.
Education
High School
Brazil 2001.04 -
Skills
- Customer service & communication
- Reservation & booking management
- Payment processing & cash handling
- Problem-solving & conflict resolution
- Multitasking & time management
- Teamwork & adaptability
- Organizational skills & attention to detail
Timeline
Restaurant Host
Argento Parrilha
2020.10 - 2021.07
Receptionist
Speel Inn Hotel
2019.07 - 2020.10
High School
2001.04 -