Artem Moroz
Tramore,Wa
Summary
Dedicated professional with a strong foundation in customer service and process optimisation, specialising in dining customer service and quality assurance. Demonstrates exceptional organisational skills and critical-thinking abilities, ensuring efficient kitchen staff coordination and inventory management. Known for strong empathy and emotional intelligence, fostering excellent guest rapport and enhancing customer satisfaction. Proficient in document management, taxi bookings, and invoice administration, contributing to seamless operations. Committed to continuous improvement through just-in-time stock control and effective cleaning procedures.
Service-focused hospitality professional ready to help others and meet customer needs. Understands kitchen processes, food service standards and safety requirements.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
Kitchen staff member
Talbot Hotel
Clonmel, County Tipperary
02.2024 - 10.2024
- Adapted quickly to new recipes and techniques for improved menu variation.
- Collected, washed and sanitised dishes and cooking utensils.
- Labelled and stored fresh food deliveries immediately to avoid spoilage.
- Completed kitchen cleaning close down duties at end of day, readying areas for next shift.
- Managed over 50 customer calls per day
Waitress assistant
Bodega
Clonmel, County Tipperary
09.2023 - 02.2024
- Ensured customer satisfaction by addressing queries and complaints promptly.
- Checked customers' identities to ensure they met age requirements for purchase of alcohol,.
- Kept tables clear of used crockery, glassware and cutlery.
- Attended to customer's needs proactively for first-class waiting service.
Receptionist
Hotel Royal
Poltava, Ukraine
09.2022 - 03.2023
- Utilised multi-line telephone system to manage incoming calls effectively.
- Maintained an organised reception area for a professional business environment.
- Acted as first point of contact for wide range of personnel.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Delivered front of house duties with warm and professional manner.
Education
Certificate of Higher Education - Computer systems and network maintenance
National Polytechnic University
Poltava 09.2022 - 01.2025
Skills
- Dining customer service
- Critical-thinking
- Emotional intelligence
- Guest rapport
- Quality Assurance
- Cleaning procedures
- Kitchen staff coordination
- Active listening
- Taxi bookings and invoice administration
- Organisational skills
- Customer Service
- Process optimisation
- Just In Time stock control
- Inventory management
- Strong empathy
- Document management
Languages
English
Advanced (C1)
Timeline
Kitchen staff member
Talbot Hotel
02.2024 - 10.2024
Waitress assistant
Bodega
09.2023 - 02.2024
Receptionist
Hotel Royal
09.2022 - 03.2023
Certificate of Higher Education - Computer systems and network maintenance
National Polytechnic University
09.2022 - 01.2025
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