Arpit Joshi
Dublin
Summary
Results-driven SaaS professional with 9+ years of international experience in Customer Success and Enterprise Account Management, delivering sustained client growth and retention across EMEA, APAC, North, and South America. Proven track record of managing large-scale, technically sophisticated enterprise accounts, driving product adoption, and achieving exceptional Net Revenue Retention (126% in 2023, 140% in 2024, and 138% in 2025). Adept at building trusted advisor relationships with C-level stakeholders, mitigating churn risks, and identifying opportunities for expansion and feature adoption. Skilled at collaborating cross-functionally with Sales, Product, and Marketing teams to accelerate customer value realization and deliver measurable business outcomes. Thrive in fast-paced, high-growth SaaS environments and passionate about helping customers succeed with innovative technology solutions.
Overview
11
11
years of professional experience
Work History
Senior Enterprise Account Manager
Xtremepush
2021.10 - Current
- Manage a diverse portfolio exceeding €6 million in ARR, supporting Tier 1 Enterprise clients across multiple verticals. Focused on driving product adoption and maximizing value delivery through Xtremepush's CRM and Gamification and Loyalty platform, underpinned by robust business intelligence and AI-driven insights to advance clients' omni-channel marketing and CRM goals.
- Delivered exceptional performance outcomes, including Net Revenue Retention(NRR) rates of 126% in 2023, 140% in 2024 and 138% in 2025.
- Developed detailed client plans outlining objectives, identifying potential risks and opportunities, defining KPIs, and mapping key stakeholders. Established clear timelines to ensure successful execution, and proactively flagged at-risk renewals or user churn-collaborating cross-functionally to implement targeted retention initiatives.
- Achieved 4x MRR growth with one of the largest entertainment brands (Superbet) in Europe and Latin America, and 2x revenues for major financial services(Bank of Ireland) and telecom(Three) within two years. Leveraged tools such as Salesforce and HubSpot to manage data and drive decision-making. Jira and ClickUp for Project management
- Fostered close collaboration between product teams and clients by surfacing actionable feedback, presenting product prototypes, and developing strong business cases for custom feature requests contributing to a 70% increase in new customer acquisition for one client. Also led client advocacy efforts through co-branded case studies and award submissions.
- Mentored junior team members and shared best practices in account management, fostering a culture of continuous learning and improvement.
Business Development & Growth Marketing Manager
Jaipur Group
2020.10 - 2021.10
- Played a key role in business development efforts by identifying and capitalizing on high-impact promotional opportunities, contributing directly to a 28% YoY increase in group revenue. Created tailored campaigns and seasonal offers that boosted average order value and upsell conversions across dine-in, takeaway, and voucher sales.
- Secured a high-profile feature in John Torode's Ireland, a celebrity chef docuseries, for one of the flagship restaurants-achieved through proactive media engagement and strategic brand storytelling. The feature generated a 3% month-on-month uplift in sales and a significant increase in new customer acquisition.
- Grew voucher and takeaway sales by 125% and 72%, respectively, through performance marketing and channel-specific content strategies. Conceptualized and launched branded content series (Jaipur Team Stories and Know Our Spices) that expanded brand reach by 85% and drove customer re-engagement.
Account Manager
American Express (via Genesis BCW)
2017.03 - 2019.08
- Led client engagements to achieve business objectives by conceptualizing and implementing social media content strategies, influencer management, paid media strategies, crisis management, and ORM for the brand.
- Managed internal stakeholders (Brand & Marketing, Product, HR) and external partners (agencies and vendors) to execute effective campaigns on social media platforms and other channels.
- Directed major brand campaigns, including Realise the Potential (2017) and Powerful Backing (2018), enhancing brand recall by 20%-22% and acquiring 60%-65% of new customers from social media platforms.
- Consistently achieved business targets for various activations and promotions, exceeded monthly targets for cardmember spends, facilitated content for new card acquisitions, aligned influencer and publisher partnerships, and reduced cost per install by 32% through innovative campaign approaches.
Senior Account Executive
DYellowElephant- Finn Partners
2015.04 - 2017.03
- Developed and executed comprehensive digital and offline strategies for high-profile clients including Quality Council of India, MSD Hilleman Laboratories, Novartis, Pfizer, and Boston Scientific, enhancing brand visibility and achieving campaign objectives.
- Led planning and execution of below-the-line (BTL) campaigns for diverse clients such as Boston Scientific (ILAB), All India Football Federation (U19 Football World Cup), MSD Hilleman Laboratories, driving engagement through events and conferences. Collaborated with Global Health Strategies on the #HaltTB campaign, achieving trending status on World Tuberculosis Day and securing significant offline media coverage.
Education
MSc - Marketing
University College Dublin
08.2020
MBA -
Symbiosis International University
06.2013
Skills
- Data Infrastructure & Cloud Technology Familiarity
- Enterprise Customer Success Management
- Churn Risk Mitigation & Retention Strategies
- SaaS Product Adoption & Enablement
- Customer Lifecycle Management
- Data Infrastructure & Cloud Technology Familiarity
Timeline
Senior Enterprise Account Manager
Xtremepush
2021.10 - Current
Business Development & Growth Marketing Manager
Jaipur Group
2020.10 - 2021.10
Account Manager
American Express (via Genesis BCW)
2017.03 - 2019.08
Senior Account Executive
DYellowElephant- Finn Partners
2015.04 - 2017.03
MBA -
Symbiosis International University
MSc - Marketing
University College Dublin