Arnita Golacenko
Galway,Co.Galway
Summary
I am a dedicated professional with strong customer service experience, known for staying calm under pressure and solving problems effectively. I have excellent communication and time-management skills, allowing me to handle multiple tasks and meet deadlines with reliability. I work well in a team and adapt quickly to new challenges, always looking for ways to improve and grow. I’m excited to bring my skills to a role where I can contribute to a company’s success and continue developing my abilities.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Food and beverage supervisor
Nox Hotel
Galway, County Galway
2023.06 - Current
- Developed new beverage recipes for increased menu variety.
- Increased team productivity with efficient work schedules and staff assignments.
- Ensured smooth operation of restaurant by coordinating with chef and kitchen staff.
- Supervised staff to ensure adherence to quality standards, health regulations, and safety protocols.
- Established excellent rapport with customers via friendly and professional service.
- Collaborated closely with the kitchen team to maintain consistency in food presentation.
- Maintained a welcoming atmosphere within the restaurant enhancing guests' overall dining experience.
- Led team to deliver outstanding hospitality operations.
Food and beverage server
Nox Hotel
Galway, Galway
2022.03 - 2023.06
- Ensured customer satisfaction by providing excellent food and beverage service.
- Accurately took orders, making menu recommendations as appropriate.
- Maintained clean dining area for enhanced customer experience.
- Managed large parties effectively for smooth operation.
- Helped in bar operations when needed, ensuring seamless service during peak times.
- Set up bar for operation, obtained cash float and stocked the service bar.
Customer sales assistant
Supermacs
Galway, County Galway
2015.11 - 2022.03
- Processed transactions, ensuring accuracy at all times.
- Handled cash drawer efficiently, supporting end-of-day cash off.
- Maintained restaurant floor cleanliness for an inviting environment.
- Handled high-pressure situations
- Kept track of inventory levels accurately reducing waste and shortage issues.
- Safely operated pizza oven and other kitchen equipment
- Oversaw food preparation and monitored safety protocols
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
Education
Leaving cert -
Our Ladies Collage
Galway, County Galway 2012.09 - 2017.06
Barista -
Dublin bar academy
Dublin 2001.04 - /2022
Cocktail training -
Dublin Bar Academy
DublinSkills
- Customer Service
- Quick learner
- Multitasking and time management
- Punctual and honest
- Managing issues
- Teamwork skills
- Calm under pressure
- Communication skills
- Management skills
- Quality Control
- Staff training
- Food safety standards
- Shift scheduling
Accomplishments
Barista training Dublin Bar Academy 2022
Cocktail training Dublin Bar Academy 2023
Certification
Provisional driving license
Languages
Latvian
Native
English
Fluent
References
References available upon request.
Timeline
Food and beverage supervisor
Nox Hotel
2023.06 - Current
Food and beverage server
Nox Hotel
2022.03 - 2023.06
Customer sales assistant
Supermacs
2015.11 - 2022.03
Leaving cert -
Our Ladies Collage
2012.09 - 2017.06
Barista -
Dublin bar academy
2001.04 - /2022
Cocktail training -
Dublin Bar Academy