AQUILES SOUSA
Ibiza
Summary
Multilingual professional fluent in Spanish, French, Portuguese, and English with a strong background in conflict resolution, problem-solving, and time management. Demonstrates exceptional multitasking abilities and excels in high-end customer service and VIP client handling. Proficient in social media, digital communication, public relations, and event coordination.
Overview
14
14
years of professional experience
2000
2000
years of post-secondary education
Work history
Guest Relations Manager
Anantara The Marker Dublin Hotel
2023.01 - 2025.01
- Delivered upscale, professional, and high-class guest service experiences
- Analyzed customer feedback and provided strategic direction to improve guest satisfaction ratings
- Anticipated guests' needs and responded proactively to ensure an exceptional stay
International Customer Service Representative - Europe & Latin America
Brock Beauty Inc.
2015.01 - 2020.01
- Managed social networks and represented the company across various markets
- Provided customer support for product inquiries, pricing, orders, billing, and complaints
- Translated documentation, apps, and websites to enhance accessibility for multilingual users
- Assisted sales teams in managing client relationships and improving customer retention
VIP Guest Relations & Event Coordinator
Hotel ME Barcelona - PR Department, Aura Experience
2011.01 - 2014.01
- Welcomed and assisted VIP clients with check-in, reservations, and personalized service
- Provided recommendations for dining and leisure activities to enhance guest experience
- Organized hotel event spaces for conferences, ensuring client satisfaction
Education
Bachelor's Degree - Public Relations
Bahia Estate University (UNEB)
Professional Master's - Marketing & Sales
CEF Center for Financial Studies
Hospitality Studies - undefined
Euroaula University School of Tourism
Skills
- Multilingual: Spanish
- Multilingual: French
- Multilingual: Portuguese
- Multilingual: English
- Conflict Resolution
- Problem-Solving
- Time Management
- Multitasking
- High-End Customer Service
- VIP Client Handling
- Social Media
- Digital Communication
- Public Relations
- Event Coordination
Personal Information
Citizenship: Spanish European Citizen
Timeline
Guest Relations Manager
Anantara The Marker Dublin Hotel
2023.01 - 2025.01
International Customer Service Representative - Europe & Latin America
Brock Beauty Inc.
2015.01 - 2020.01
VIP Guest Relations & Event Coordinator
Hotel ME Barcelona - PR Department, Aura Experience
2011.01 - 2014.01
Professional Master's - Marketing & Sales
CEF Center for Financial Studies
Hospitality Studies - undefined
Euroaula University School of Tourism
Bachelor's Degree - Public Relations
Bahia Estate University (UNEB)